TENCU Forever
I have been with TENCU for 30 years. They have always been there for me when I needed help in several financial issues. Their staff has always found the way to make things work for me. Whoever is reading this KNOW this: YOU CAN TRUST TENCU. And they have super interest rates on your accounts.
Speed of transferring
I really like the fact that I can transfer funds from one account to another and it is immediate. Great job TENCU!
TNCU is improving upon perfection!
Nice Upgrade of the TNCU web experience. It is easy to use.
My only suggestion is that We should be able to see out Review message as we are typing it.
Right now I am looking at a curser moving on a blank screen as I type this. Thank You
Rowland Huddleston
My only suggestion is that We should be able to see out Review message as we are typing it.
Right now I am looking at a curser moving on a blank screen as I type this. Thank You
Rowland Huddleston
Mobile Deposit
I have never had any issues until my last mobile Deposit , it was rejected and I never received any type of notification. I sent a message and have yet to receive an answer to my last question. I called in and asked to have a supervisor call me and have yet to hear back from anyone! I was never notified of any charges to your policy in regards to your mobile Deposit procedures causing issues with the last deposit. There needs to be better communication with your members! The person i last spoke with was less than pleasant to speak with … y’all need to do better!
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Remote Deposit
It seems your site is getting harder and harder to complete a remote deposit. I have to numerous times in able to complete the process.
Service
Great service and very nice & friendly staff. Eager to help if problems arise.
Lot better set up!
Think this site has gotten better than it was in the past.
Online banking
Being able to transfer funds from one account to another is the best way to manage your money. It’s very convenient.
Poor Design and User Experience
Reminds me of a junior level product design team thats driving this app. Lacks common functionality found in most apps that have been around for YEARS. The user experience is awful. The design reminds me of early web design back in the 90s. If TCU is building this in house consider bringing in experienced skill sets around UI/UX and stronger development skills under senior product development management. If this is a white label approach dump the vendor as they obviously dont know how to deliver functional solutions. Disappointed.
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Glitchy and unfriendly
The app often freezes up and must be closed and restarted.
It has a bill pay limit of $2000 which makes it impractical to use it for paying my Visa bill. I have to keep depositing money in my previous bank in order to use that app to pay my Visa bill. The office told me they cannot change that limit. I need to find a local bank that is willing to adjust the app limits to fit my needs.
It has a bill pay limit of $2000 which makes it impractical to use it for paying my Visa bill. I have to keep depositing money in my previous bank in order to use that app to pay my Visa bill. The office told me they cannot change that limit. I need to find a local bank that is willing to adjust the app limits to fit my needs.
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Face ID
The app is ok. Face ID has to be reset every single time which makes it pointless.
Awful app
Cannot login with Face ID despite this being an option.
TTCU
The credit union is an outstanding financial entity.
Gets worse every time it updates
This app is extremely unreliable. Facial recognition almost never works even though I set it up every time I log in. It keeps changing my login settings. I frequently log in with my correct credentials and it simply tells me "bad request" about five times before it lets me log in. Not helpful at all when I'm on the go. The app shuts down randomly. I gave it three stars because it is useful to keep track of my spending and is pretty quick to update expenditures and incoming money. I like that I can transfer money and the check deposit function. The app functions seem to get significantly less reliable and functional every time the app updates.
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Freezes and always says bad request
This app constantly says bad request and won’t open. When I know the right user ID and password are being entered.
Awesome banking
I’ve been a member for over 30 years and have received excellent service, not one problem ever. Staff is always kind and helpful.
Very Disappointed
Every time my husband or myself tries to open the app it never works the first time, sometimes not even the second or third, it errors out. Why have an app that you can hardly ever get on.
Never on a consistent basis able to view your account
Many(most) times the app will not.launch. sometimes I can get.to.launch if I change settings on my phone to wifi and back to mobile it will work. Most times it will not.You are often not able to access you info. Have complained many time with no resolution
App will not open
Most of the time the app does not open or will not allow me to sign in.
App Stops Working
I have to delete the app and download a new app ever 2 weeks or less. Please fix this challenge!
