DO NOT GO HERE
Tend is awful, it’s a money grab
Useless
No point in having an app when I can’t manage my appointments there. Or have my receipts stored in it.
App Needs Updating
UI / UX is nice, but it’s all for naught if functionality is shot. Confirming a visit doesn’t work. Adding an appointment to my calendar doesn’t work. Basically any functionality that requires a follow up action doesn’t work anymore. What’s going on?
Calendar data grab
The primary use case for this app is to see when you have upcoming appointments. Within the app, there is an option to add them to your calendar. Allowing the app to "Add Events Only" should be enough, but the app requires "Full Access", which is more than it needs, or than I want to grant. Please change it.
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Fix confirm
App is overall OK but it’s impossible to confirm appointment in it - button and nav is non-responsive.
Didn’t listen
They didn’t listen caused me a bad infection so I had to go somewhere else for treatment
Fun at the dentist?
Yes, never thought possible. Kind, thoughtful, incredibly thorough and I get to watch Anthony Bourdain (RIP) while the gunk gets scraped from my teeth. 10/10 recommend TEND (TM)
Overbilling Scam
They messed up my onlay. Have to redo it and then they charged me for an additional visit when they were the ones that screwed up.
Why do I always have to call?
I don’t entirely understand the point of having an app when 95% of the time, if I need to make or change an appointment, it just tells me to “call”.
1. Why not have buttons for this?
2. The call wait times are really long. Could you at least have a support chat in the app? Or a callback system?
1. Why not have buttons for this?
2. The call wait times are really long. Could you at least have a support chat in the app? Or a callback system?
Find a local dentist
Reached out to tend for tooth pain that turned out to be an abscess. They let me know thirty minutes before my *emergency* appointment made days prior that they were full and were incredibly slow to try and reschedule (I literally did it myself twice over) something that can be life threatening without treatment.
Sad to see medical professionals beholden to tech bro profit over patient logic.
See a local, small, family dentist (if you’re in DC I recommend Dr. Rima Kanbaragha)
Sad to see medical professionals beholden to tech bro profit over patient logic.
See a local, small, family dentist (if you’re in DC I recommend Dr. Rima Kanbaragha)
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Would be great if it worked
I like how the app interface looks. However, you’re unable to confirm appointments with their confirm appointment button.
Prepare for the hard sell
Ok for cleaning but I would recommend getting a second opinion before having any work done. It feels like a money grab to me. They will try to up sell you on everything, even simple cleanings. Beware insurance likely WONT cover the “deep” cleaning which they will undoubtedly recommend. They will also push you hard for a custom bite guard. Don’t be fooled.
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Time share presentation.
Was referred to tend by a friend. Scheduled a 1 hour visit for what I assumed was a routine dental cleaning. 75 minutes and multiple sales pitches later I walked out without a cleaning. I felt uncomfortable and that the goal was not to help me achieve dental health but to pay for as much as possible.
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So unprofessional
I can’t believe I waited over a hour. I arrived early for my appointment. I waited for my appointment time which wasn’t a problem. About 15 after my appointment time I asked if I was late how long would it be before my appointment would be cancelled and I would be charge. So the receptionist got up and went to get the assistant, which she came out and sat me in the chair. The Dentist came in and explained what she was going to do numbed me up and said she needed time for my mouth to get numb and would
Be right back. A half and hour passes. I got up and went to the receptionist again and asked again if I was a hour late would I be charged and how much. She said they they don’t charge for that anymore. Which I think is a lie. So at this point with my mouth fully numb I just asked to reschedule me.
Fenway office gotta do
Better this is totally unacceptable.
Be right back. A half and hour passes. I got up and went to the receptionist again and asked again if I was a hour late would I be charged and how much. She said they they don’t charge for that anymore. Which I think is a lie. So at this point with my mouth fully numb I just asked to reschedule me.
Fenway office gotta do
Better this is totally unacceptable.
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Sloooow
Why does this app never work? I input preferences before appointments yet each time, the dental assistant says my preferences aren’t loaded. I have to call to make any appointments because Tend’s app page to schedule/reschedule kept timing out on the “next available dates.” Maybe Tend could stop buying every corner in Brooklyn and instead fund some upgrades so this app could be useful.
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Great App - Some Improvements
The app is so user friendly! However, I really wish while viewing past visits you could see who your hygienist was. I can see upcoming, but I can’t see who I preferred in the past. All in all - a fantastic experience, but a small change could make a big difference.
Do not go here
Tend is the worst company I’ve ever had to deal with. DO NOT go here
Deceptive practice
They conveniently assure you multiple times before providing a service that it is fully covered by insurance and that their staff at the front desk has checked that it is indeed covered. Then a year later, they email you a bill where insurance does NOT cover the treatment AT ALL. They’ve done this several times and provide zero assistance or even apology or acknowledgment on their end.
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Slow app
App is slow, doesn’t respond when trying to change an appt time
A joke
Everything with this place is a joke, to screwing up your services to billing to everything in between. The app forcing you to call billing department for ridiculous things where mangers just always happen to be in a meeting.
