Updated App
The new app is so much better now, everything actually works. The previous one was outdated and wasn’t very helpful glad they upgraded the software.
Doesn’t work
App sucks can’t see my bill
Waste of Time-Wish I Never Used Terra - Unable to Login
Entire company and App is a scam and a lot of work. App won’t let me login and reset password does not send you the code to reset password.
You can’t get someone to contact you and when you do they are in Mexico. No local offices, no oversight because they use contractors or people who don’t speak English.
They say that they monitor your system and know when there’s a problem with it. I had to contact them over and over multiple times before they admitted the system was not producing the contracted amount of energy.
If you are reading this you probably are too late.
I should have listened to my gut and my attorney.
You can’t get someone to contact you and when you do they are in Mexico. No local offices, no oversight because they use contractors or people who don’t speak English.
They say that they monitor your system and know when there’s a problem with it. I had to contact them over and over multiple times before they admitted the system was not producing the contracted amount of energy.
If you are reading this you probably are too late.
I should have listened to my gut and my attorney.
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Below basic data collection
The app was updated recently but still like a newborn instead of a very knowledge in what the system is actually doing and then just showing performance that is just providing yesterday’s news and such. On today’s very sophisticated world that has even basic Artificial Intelligence making spread sheets by just telling the device what you need.
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Updated Version
The updated version 1.1.0 seems to work a little better than the original from a layout and overall look perspective. However, it still doesn’t provide detailed information about what each solar panel is doing, and how much power is being generated in a live view like you can with. Tesla solar systems and others. I wonder if this will ever be updated to really give us the information we would like to see from the system.
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A Waste of Time
This app has never been reliable. Although it did, by not showing activity, alert me that the solar system was not working.
I was told that it was not responsible for the actual energy being generated.
Do yourself a favor, use it to monitor your system functionality. Request an audit of their system versus your electric bill. You may find that Terra is not functioning properly and is not fulfilling the contract you signed.
You should monitor it because Terra will not notify you if the system is functioning correctly.
Contacting them is impossible, get them to respond is pointless.
I was told that it was not responsible for the actual energy being generated.
Do yourself a favor, use it to monitor your system functionality. Request an audit of their system versus your electric bill. You may find that Terra is not functioning properly and is not fulfilling the contract you signed.
You should monitor it because Terra will not notify you if the system is functioning correctly.
Contacting them is impossible, get them to respond is pointless.
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Garbage
First. The app hasn’t worked for two weeks. Second. Has very little in terms of data or functionality. Can’t search for monthly data or trends. Overall just seems like a half assed app that uses to work but now it just shows no energy generated. Trusting that the company’s statement that my solar is still working.
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Todo bien
Excelente diseño, buenas funcionalidades
