Poor at Best
Probably the worst credit union loan experience I have ever had. Terrible app, terrible customer service. Rejected my linked Capital One account I intended to pay from. Even though it was verified by the traditional method of two small deposits, they suspended loan payments from my Capital One account unless I agreed to provide two prior bank statements to “prove the account was really mine”. Outrageous. The lower interest I got on my loan is not worth the trouble of dealing with this poorly managed operation and I plan to refinance the loan and be done with Texas Bay CU as soon as possible.
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Jackie
Horrible bank ! Always having problems either their phone system
Always denied
I never can get approved for any type of credit card, loan or refinance. A few of my friends who had TBCU said the same thing before they left and went to Navy federal credit union! Navy federal approved them for the exact loans and credit cards that they were denied for from TBCU. This is very disappointing
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iOS 27
iOS 27 when ? Takes too long to update these app
Awesome!
Great bank!
Over draft
I opted out for overdraft and get my at $0 allow places to take funds that are not in the account and essentially make my account negative. Even after I called to verify and asked for it not to happen again now I’m suffering with a $29 penalty for insufficient funds.
Interface
Doesn’t feel like a mobile app
terrible experience
I can’t even pay the loan on my car because this app is so poorly optimised. and it has been for years.
Service
It takes to long to do transfers
Updating the app
This app needs to be updated it’s very slow to respond. Cash amounts, switching from account to account. Please fix this issue
Horrible
Do not bank here.
Great experience
There’s no complaining about TBC being so awesome.
Jason
I started banking with Texas bay about 2 months ago and so far they have been the best and easiest banking experience I found my bank.
Credit card
I can’t see my credit card statements on the app, it’s a bummer to have to go to the safari to have to access the information.
Easy Banking
Texas Bay makes banking easy! Loans, transfers, customer service, all of which is just “easy”! Thanks Texas Bay!
Review
I don’t like how the app has changed to where you can’t click on the credit card and see what has went through and the amount that is on card and it was easier to make payments from the app from my different bank but can’t seem to do that any more. Not sure why they changed it,I look at it like this if it’s not broke don’t fix it . I loved the old app I don’t like the changed app at all.
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Pretty good
Pretty good and useful app, but has fairly frequent issues and downtime. When it works it’s perfect, though.
Garbage
App does not work. Ever.
Frustrating
The worst. Absolute worst.
Hard to deposit check
When taking a picture of the check it’s upside down and you have maneuver and position it just right. Very hard to do
