Super buggy, aggressive 2FA, features don’t work
Not ready for prime time. Aggressively logs you out every couple of hours. Login process is horrible. I’ll get notifications of received texts but when you tap to open the app it logs you out.
Contact management features barely work and are SUPER Buggy in the browser admin and are reduced to non-functional buttons in the iOS app. Can’t add tags, can’t save name or phone changes.
Support has no clue.
Unfortunately we’ve hung our small business communications on this platform and are currently looking for another solution.
Contact management features barely work and are SUPER Buggy in the browser admin and are reduced to non-functional buttons in the iOS app. Can’t add tags, can’t save name or phone changes.
Support has no clue.
Unfortunately we’ve hung our small business communications on this platform and are currently looking for another solution.
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Good service
Really useful for texting our clients and very easy to use
Easy to use
Very easy to use and gives me insight into the texts my team is sending along with seeing customer responses. It’s helping us with customer retention!
Great
Haven’t had issues with the app ever.
Useful app
This app is great and helps me reach out my patients even when I’m not in the office. Confirming appointments and being notified of changes in patient availability is great.
Great texting service
Best texting service I’ve used.
Very User Friendly
I love the ease of use with Text Request. It is user friendly and has many features that make it an amazing software! Keywords, templates, scheduled text messages, sending and receiving photos, and more! The Champions Club is also a great way to complete fun tasks to earn points! Those points are traded for actual gift cards. The price of fair and affordable. I would highly recommend using Text Request for your business communication needs.
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Nice way to not share your number!
It’s nice to be able to have a system where you don’t have to share your number.
Must have for your business!
Text request is a great tool as most people prefer text. In the hospitality industry, we don’t always want to call guests when they are on vacation. A text is so much easier for both of us. Paired with the chrome extension text request really optimizes my work day!
Great Business Tool
Our office uses Text Request regularly to communicate with clients! You can even set up templates to make replying to texts even easier! I would absolutely recommend!!
Great app for texting!
Love using this app for my customers
Handy Resource
Great to have access to your text conversations while away from the desk. Keeps you plugged in when you only have your phone at your disposal. Have yet to find a feature missing from the browser experience. Only gripe is that I wish it was a little more responsive when returning to the app after time away. Seems to lock up or load slowly on occasion. Easy five stars if that can be remedied.
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Good service, bad app
I have an iPhone and husband has android… it glitches and we need to download over and over… it works but is annoying and if you are in a hurry, go to the desktop!
Worst app
The app constantly has issues. They tell you one thing and do another. Constantly have to force close the app just to get new messages. They sell you a dream but it’s nothing but lipstick on a pig. Do not recommend this app for any business. You can find something cheaper and better.
Must Use Platform for Your Business!
We have been using text request for the past two seasons and have seen an increase in engagement, communication and positive fan experience. We profited nearly $2k from text campaigns throughout the 2023 season. Text Request staff is second to none and are always pushing the envelope to help businesses!
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Terrible. Unstable. Crashes and blank screens.
Text request is a great service in general. This app is sub mid. Every time I try to open it the screen is blank. And the messages won’t load. Our business uses 3 lines to communicate with our customers and the app should be a godsend but instead it’s just a source of extra frustration. I have to force quit this app a couple of times a day. and before the dev hops on and says I need to update iOS or the app, I’ll mention that I’ve done both and have an iPhone 15pro running the latest iOS version 17.4 as of 3/19/24.
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Great service, terrible app
Over the last few months, the app has been nothing but trouble. Requires repeated logging in, closing out the app, hangs/freezes… please fix it!
Helpful
Definitely helpful, could be better with some minor changes like improving the search feature and the preview showing the most recent text, etc. but its been super helpful to us.
Convenient!
It nice to never miss a beat especially over the weekend when we are not at the office I can check my app and make sure I’m not missing a message. Our buisness is 24/7 and text request has been the best with keeping our communications open and prompt!
Outstanding!!!
I’ve used multiple text providers for my small biz. TR is far and away the best! Wonderful customer service, easy to use, stable platform and all messages go through and receive without issue.
