ServSuite Mobile vs Text Request
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServSuite Mobile
Manage customer service appointments and information in real-time from the field. Record service details, capture signatures, and send invoices electronically. Update customer contacts, add notes, and process payments on the go.
- Real-time appointment access
- Customer information management
- Signature capture
- Electronic work order and invoice delivery
- Payment collection
- Customer history review
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ServSuite Mobile is a servicing and customer management application that gives ServSuite software customers real-time access to scheduled appointments and customer-related information in the field. You can synchronize your scheduled appointments, enter servicing-related details, and capture both customer and employee signatures. Using the built-in email capabilities, you can notify customers when you are on your way, and send copies of work orders and invoices without the need for printing. Other features include updating customer contact information, entering notes, collecting payments, and reviewing recent customer history.
Text Request
This app allows businesses to manage customer conversations and send messages on the go. It provides real-time notifications for new messages, enables mass messaging for promotions, and offers team collaboration features. Users can also manage contacts, settings, and request payments via SMS.
- Mobile customer conversations
- Inbound message notifications
- On-the-go conversation initiation
- Mass messaging for promotions
- Team collaboration features
- Contact and group list management
- SMS payment requests
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Connect with customers whenever you want, wherever you work using Text Request’s mobile app. * Take customer conversations with you wherever you go * Get notified of new inbound messages * Spark new conversations on-the-go * Send mass messages for promotions or updates anytime * Keep your team in the loop with shared dashboards, type-alerts, and other team-friendly features * Manage individual contacts and group lists inside the app * Manage your account, settings, and users all from your mobile device * Request payments via SMS Get the power of text messaging to ignite customer engagement. All it takes is an active Text Request account. Already using Text Request? Click Install now. Not using Text Request yet? See what the hype’s all about at textrequest.com/demo. * Take customer conversations with you wherever you go * Get notified of new inbound messages * Spark new conversations on-the-go * Send mass messages for promotions or updates anytime * Keep your team in the loop with shared dashboards, type-alerts, and other team-friendly features * Manage individual contacts and group lists inside the app * Manage your account, settings, and users all from your mobile device Get the power of text messaging to ignite customer engagement. All it takes is an active Text Request account. Already using Text Request? Click Install now. Not using Text Request yet? See what the hype’s all about at textrequest.com/demo.
Screenshots
Verdict
The clearest difference is review sentiment: Text Request at 71% against ServSuite Mobile's 20%. Text Request also leads on rating (4.0 vs 1.0) and update cadence (fortnightly vs every 6 weeks). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Text Request holds the better App Store score, 4.0 against 1.0. Both are backed by a comparable volume of ratings — 13 and 54 respectively. Written reviews point the same way: 20% of ServSuite Mobile's written reviews are positive against 71% of Text Request's.
ServSuite Mobile ships an update every 6 weeks, Text Request fortnightly. Both last shipped on November 1, 2026.
| Parameter | ServSuite Mobile | Text Request |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (13 ratings) | 4.0 (54 ratings) — better |
| Positive reviews | 20.0% of reviews | 70.7% of reviews — better |
| Number of ratings | 13 | 54 — better |
| Update frequency | Every 6 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 102 MB | 39 MB |
| Age rating | 4+ | 4+ |
| Developer | Service Pro.net, Inc. | Text Request |
Customer experience
ServSuite Mobile
Text Request
User reviews
ServSuite Mobile
From 13 App Store ratingsWhat we love
- 👍 User-friendly transition from handhelds
- 👍 Efficient paperless operation
- 👍 Great simple app
- 👍 Support is always helpful
- 👍 Great product with lots of features
Room to improve
- 🐛 Crashing and freezing constantly
- 🐌 Slow syncing and loading
- 🗑️ Outdated and inefficient design
- 📱 Incompatible with newer iPhones
- ⏳ Long sync times
Text Request
From 54 App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Great for business communication
- 👍 Convenient for reaching clients
- 👍 Useful for not sharing personal number
- 👍 Helps with customer retention
Room to improve
- 🐛 Aggressive 2FA and frequent logouts
- 🐛 Contact management features buggy
- 🐛 App is unstable and crashes
- 🐛 App is slow and unresponsive
- 🐛 Repeatedly requires logging in
Bugs and requests
ServSuite Mobile
Reported bugs
20 issues- App crashes frequently
- App freezes constantly
- Syncing issues
- Jobs not appearing in chronological order
- Incompatible with newer iPhones (notch/camera cutout)
Show 15 moreShow fewer
- Login button inaccessible on some devices
- Slow loading and performance
- Syncing prevents logout
- Data loss due to sync failures
- Printer not working after updates
- Email invoices go to spam
- Time clock inaccuracies
- App requires frequent reinstallation
- System downtime issues
- Attachments timing out
- Issues with barcode scanner battery drain
- Updates cause new problems
- Hacking incidents affecting functionality
- Customer service unable to resolve issues
- Customization costs and delays
Requested features
6 requests- Update for iPhone 14 Pro Max compatibility
- Improve UI design to be less outdated
- Allow scrolling instead of flipping pages
- Implement a dark mode option
- Improve search functionality for addresses
Show 1 moreShow fewer
- Remove unnecessary sound effects
Text Request
Reported bugs
31 issues- Aggressively logs out every couple of hours
- Login process is horrible
- Notifications of received texts but app logs out
- Contact management features barely work
- Can't add tags in contact management
Show 26 moreShow fewer
- Can't save name or phone changes in contact management
- App glitches and needs re-downloading
- Constantly have to force close the app for new messages
- App is blank and messages won't load
- App hangs/freezes
- Requires repeated logging in
- App crashes
- Blank screens
- Messages won't load
- Force quit app a couple of times a day
- App is sub mid
- Over the last few months, the app has been nothing but trouble
- Seems to lock up or load slowly on occasion
- Constantly freezes
- Sound and banner notifications are seemingly random
- Miss texts from customers
- Notifications don’t alert when they come thru
- Badge counts won’t go away
- Wont send messages have the time
- Pictures are distorted
- Half the time the app won’t open at all
- Cannot start a new conversation from the app
- Get notifications when logged out
- On iPhone XS, the app header does not appear properly
- When login information is auto-filled with a password manager, the login attempt is thwarted by the error “enter password.”
- For the contact, the “custom” field is called “email address.”
Requested features
7 requests- Improve responsiveness when returning to app
- Add landscape mode for iPad
- Improve search feature
- Improve preview to show most recent text
- Fix app header overlap on iPhone
Show 2 moreShow fewer
- Allow auto-filled passwords without workaround
- Clarify 'custom' field name
In-app purchases
ServSuite Mobile
No in-app purchases
Text Request
No in-app purchases
Questions
Is ServSuite Mobile free?
Is Text Request free?
Which has better reviews, ServSuite Mobile or Text Request?
Do ServSuite Mobile or Text Request have ads?
Which is updated more often, ServSuite Mobile or Text Request?
Other comparisons
