4
Useful app, but please fix an issue when app freezes for about a minute every time you open it - it doesn't crash but complete freezes, then just un-freeze after about a minute. That's causing problems when you need to open and active a ticket quickly, and some drivers aren't patience enough to wait this long
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As a tourist just buy paper tickets
.
Why only 1 ticket per device?
The app seems great for buying tickets but it’s almost useless since it allows only one ticket per device.
Sign up screen can’t scroll to the bottom for iPhone Promax 14 screen
Bad UX design.
Can’t use.
Can’t use.
Poor function of the App
This app insulted everyone who has an iPhone, due to it’s poor functionality the ticket shared by a friend could not be accessed as the app was crashing and came with a error message that “this version of the app can’t be accessed, and needs to be updated” even though it was the updated version. The driver insulted myself and everyone one else who was with us and kicked us out of HIS BUS. Not once but twice. According to him the bundle of 5 adults day rider can be used by only one person in 1 phone for 5 days. He does route no:34, SA15 VUB. I WOULD LIKE THE AUTHORITIES TO TAKE STRICT ACTION ON THE JERK DRIVER AND FOR GODSAKE PLEASE FIX THIS ISSUE WITH THE APP. MY FIRST DAY IN EDINBURGH WAS RUINED. THANK YOU APP DEVELOPERS AND THANK YOU LOTHIAN FOR SUCH KIND EMPLOYEES WHO TRAIN THEIR STAFF ON HOW TO TREAT CUSTOMERS WITH GOOD AMOUT OF RUDENESS AND SPITE.
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Useless. Lost money
This app used to be okay but now it crashes every time I try and use it. I’ve stored day tickets that I can’t access and on boarding the bus just now, the ticket activated but the app kept crashing every time I tried to show it to driver so I had to pay by card. I’d decided to get the bus home instead of the train to save money but at £3.60 I’ve saved very little and added 45 mins to my journey. Will be deleting as soon as these tickets have been used, if I can use them, or trying to get a refund from LB. Don’t download.
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Unusable
I’m only giving this two stars because the app has worked ok for me for a number of months but it is now completely unusable. I have 8 purchased tickets and no way to access them. The only time I am able to access the “purchased” tickets section is now after I have bought more tickets, with a minimum spend of £4! I have gone through the process of buying to access my purchased tickets a couple of times, assuming it’s a glitch that will be fine next time but apparently not! No intention of spending more on tickets I apparently won’t be able to use. Glad that the buses now accept contactless because that seems to be my best option now.
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Broken user journey
This app was not great to start with: minimum payment amount (that has finally been lowered now), the ticket transfer between devices was just very archaic and bad (why not just link them to the account?? Why do I need to transfer my tickets between devices? Why do I have to wait 6 months between these transfers??), it would crash quite often, etc. But now, the issue is even bigger in the sense that on iOS, when you open the app, you are directly directed to the buy tickets menu. You cannot go back since there is no back button on iOS, and you are just stuck there and cannot use your already bought tickets unless you buy new ones. Could you fix your application please? It is seriously becoming a problem now as it is pretty much unusable. Thank you.
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Badly developed.
Terrible app. After months without support for iPhone X screens sizes the app was finally updated, but with numerous obvious glitches (was it not tested?). Then after a few weeks, instead of resolving the issues, they just revert the update and we’re back to having black bars at the top and bottom of the app again. Seriously??
Most annoying is the ridiculous delay between tapping the Activate button and the ticket actually activating. The app basically locks up for several seconds even on an iPhone X. Sometimes, despite tapping to activate the ticket when I can see the bus approaching the stop, it’s still not activated by the time I’ve get on and am showing it to the driver, resulting in the whole bus being held up due to the crap app.
Most annoying is the ridiculous delay between tapping the Activate button and the ticket actually activating. The app basically locks up for several seconds even on an iPhone X. Sometimes, despite tapping to activate the ticket when I can see the bus approaching the stop, it’s still not activated by the time I’ve get on and am showing it to the driver, resulting in the whole bus being held up due to the crap app.
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Why £10 minimum?
Don’t bother if you’re a tourist. Just get an Uber.
Edinburgh obviously doesn’t want tourists to use public transport.
Edinburgh obviously doesn’t want tourists to use public transport.
Doesn’t work
Lately the glitches have been very bad. App refuses to open even when I delete it and re-download it so can’t rely on it. Can’t believe it’s an official Lothian bused app when it’s this bad
Unreliable, faulty
Recently the app has been malfunctioning just as I am about to use it. I have went on the app just as I am about to board a bus. The bus drivers will not let you on if the app is not working. I appreciate that is your policy but it leaves people in pretty difficult situations if they are needing to be somewhere and do not have any change.
This has happened 3 times to me in the last few weeks and a few times to other people I know. It wouldn’t be such an issue if it was very infrequent but the frequency of the malfunctioning is extremely off-putting.
This has happened 3 times to me in the last few weeks and a few times to other people I know. It wouldn’t be such an issue if it was very infrequent but the frequency of the malfunctioning is extremely off-putting.
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Good...
Needs a spot to purchase a child ticket for my under 8 year-old who does not have his own phone.
Worst app I have ever used
Tried and failed repeatedly to sign up and buy tickets. At each step the app froze or told me I had no internet connection when I had full 4G signal and unlimited data. The furthest I got was putting tickets in my basket but trying to check out was just too much for the app, it couldn’t make it any further to let me actually purchase the tickets and would either stick at that stage or just crash and send me back to step one. After around 30 minutes of trying I have given up and will use cash on the bus. Good luck if you decide to use this app, you will need it.
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App Keeps crashing at the worst times!!
Recently downloaded the app, as I didn’t have time to top up my Ridacard before heading to work. After spending the minimum amount on single tickets, my journeys to work have been fine. HOWEVER, I am currently on nightshifts and today and yesterday I had the issue where the app crashes before I can activate my ticket for my bus home. Receiving the error message about not having a stable mobile connection when I know I have data and full coverage is a joke. Also tried connecting to the bus WiFi but still got the same error. Luckily enough the drivers have been nice enough to let me on but considering the amount you expect users to pay if it maybe temporary is a joke. The app really does need looked at as it should be able to work even without a connection if tickets have been paid for already....
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Initially great - now not working at all
Unfortunately this App has now died on my iphone 7 - it immediately crashes whenever I try to open it. Earlier this week it started failing and would complain of lack of network connection when the network was fine, meaning I could neither share nor purchase new tickets. Restarting my phone made no difference to its behaviour. I have at least £10 worth of tickets tied up in this broken app which I can no longer use. Until they fully resolve all their recent issues I cannot recommend this app at all.
Initially this app was okay and worked well in the sense you don’t have to keep a pocketful of change handy and I can buy tickets for my son. However I also missed a bus once because they app suddenly dropped me into the login page just as I was about to board and I could not recover my password quickly enough, so please beware. It’s a good concept but currently poorly implemented and operationalised.
Initially this app was okay and worked well in the sense you don’t have to keep a pocketful of change handy and I can buy tickets for my son. However I also missed a bus once because they app suddenly dropped me into the login page just as I was about to board and I could not recover my password quickly enough, so please beware. It’s a good concept but currently poorly implemented and operationalised.
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Useless
This app was working fine until you made recent changes and now when you log on it returns your screen to black. You then reload and cant access as it doesn’t connect to WiFi or 4g. So whilst sitting on bus I can’t access my tickets so I’m asked to leave the bus. It is beyond belief that you haven’t fixed this and it is a disgrace that you have this contract in the first place when such errors occur and are not rectified. Utterly appalling and you wonder why people take their car.
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Bugs!
The app keeps crashing and so makes it unusable, please fix ASAP!
Don’t upgrade if you need your tickets!!
When you upgrade to the latest version you lose your current tickets and have to request a transfer and wait for approval!! What?!? Don’t upgrade if you need to use your tickets urgently! The upgrade says “improve user quality of life”: sorry but not being able to take a bus (with tickets I have paid for) is not improving my quality of life!!
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So many issues
Ridiculous amount of issues with this app, tried to buy 6 tickets with Apple Pay, kept saying payment failed and then finally worked and the 6 tickets showed up. I had already missed my bus by this point. Then I checked my bank later and over £30 had come out and after a while 18 tickets showed up in the app. This then happened again a few weeks later. Basically if it says payment failed it’s actually went through fine it’s just that the app is so poorly made and designed. Would love to go into the other issues but they seem to be covered in other reviews. Just get a bus pass from a travel shop and save yourself the hassle.
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