What’s My account?
Horrible App Design
Just doesn’t work
The main problem is the app does NOT tell you if you’ve made a mistake when logging in. If you enter an invalid brew crew id or email it just loads the app and tells you you have no beers. Apps need to tell the user if they have entered invalid ids otherwise it just looks like you have no data.
It would also be nice the be able to associate an email with a brew crew id. I can currently only log in with the brew crew id which I don’t always have at hand.
The older version used to keep track of which beers you tried. This is important since you earn points for trying each different brew so you want to try as many different things as possible. The new version just does’t show anything. You get a list of all beers and i guess in theory it should show you if you’ve tried it but there are two problems.
1. It shows all beers they have ever offered. I guess you’re supposed to look through the list then check if you’ve tried it. This is way too long a list for this to be practical.
2. It does NOT show if you’ve tried it.
Response from developer
Updated response: Thank you again for your feedback. Brew Crew IDs are being phased out in favor of email addresses. When logging in by email, you will always be told if the email you are trying to use is not registered. We hope this will improve your experience in the future. Thank you for your patience through this transitory period. Original response: Thanks for your feedback! You need to log into your Brew Crew account within the app in order to see your beer history and reward points. If you are unable to log in, or if your history or points are not accurate, please contact your local Brass Tap so that we can assist you.
Doesn’t work
Response from developer
We're sorry you're experiencing issues accessing your account through the app. We would like to help you get it resolved. If you are able to log into the app, please use the "Help / Support" option available on the top right of your Brew Crew profile screen to submit a help ticket with your email and member number details. If you are unable to log in through the app, please contact your local Brass Tap directly so we can assist.
New App
Response from developer
Thank you for reporting your issue. We would like to help you get it resolved! Please use the "Help / Support" option available on the top right of your Brew Crew profile screen to submit a help ticket, or contact your local Brass Tap directly so that we can assist you.
