The Co User Reviews

The Co-operative Bank (NZ)
The Co-operative Bank (NZ)
The Co-operative Bank Limited

Customer Experience

Positive experience46.3% of reviews
Neutral12.6% of reviews
Negative experience41.1% of reviews

~ Based on 95 written reviews from the US App Store.

Is The Co Safe?

Not enough ratings yet to assess The Co.

Is The Co Legit?

The Co-operative Bank (NZ) appears legitimate, with a few gaps. AppsHunter Legitimacy Score for The Co is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Fantastic bank

Now that Cooperative Bank has added apple-pay to their suite of services, I think I have all I want in a bank: low credit card rates, quick and easy mortgage renewal, bonus interest on savings accounts, able to set up new ones easily, and the added bonus of a credit paid annually to shareholders - can’t think of more I need!
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Overall, good experience but

Update the app icon to support dark mode. Looks out of place in my home screen.

My favourite Bank

Easy to work with, sensible and safe. Everyday banking and the unusual.
Best of all I get an annual bonus.

Cash deposits take to long to clear.

Taken all day to clear cash deposit an my dogs couldn’t goto vet cos bank not processing cash deposits as they use too.

I’ve found a bug that causes the app to freeze. A very hard freeze. Not quite reboot but V close.

No obvious method to report it other than Via telephone. FFS.

Excellent bank

The app is exactly what I need. Love how you can move money between accounts by swiping and you can add your own pictures into the accounts. Staff are always helpful. And it’s a co-op. Seriously love this bank.

Can no longer drag and drop quick transfer

I’ve Recently upgraded
Phones. Since the app being reinstalled to my
New phone I can no longer drag
And drop for quick transfers

Quick transfer not working

Quick transfer was working fine until 2 days ago when it randomly decided to not work. I have tried disabling and enabling it over and over again to no success. I have uninstalled and reinstalled multiple times. Please fix this issue.

BEST BANK APP

Well designed and fast - a joy to use :)

Really good, but one request?

Out of all the banking apps I have used this so far wins, but there is one feature I would like to request.

Is it possible to add the ability to auto login with FaceID rather than me tapping the login button?

Other than that the app is perfect for my needs. Good job team!

Not frugal using mobile data. AKA wasteful.

Poorly written by overpaid script kiddies.
Uses way too much mobile data.
Said script kiddies don’t care as they get paid anyway.
Sadly this is the shape of NZ’s sic banks.

Transfers broken under new os

Fix it

Cash deposits take to long to clear.

Taken all day to clear cash deposit an my dogs couldn’t goto vet cos bank not processing cash deposits as they use too.

NEEDS IMPROVEMENT!

Im not sure how many time I have to re-download this app probably at least 4times a month. Embarrassing especially when you’re about to pay for something and the app just freezes.

Nice work!

Great feel to the latest update with the app. Fonts, spacing, just a nice overhaul well needed. Great work and nice to see increasing security features around the app.

So easy

This app is fully 100% user friendly and customer focused

Apple Pay

Please make co operative work with the Apple wallet please

NEEDS IMPROVEMENT!

Im not sure how many time I have to re-download this app probably at least 4times a month. Embarrassing especially when you’re about to pay for something and the app just freezes.

This app needs fixing

It was okay but I it’s so buggy and I keep getting logged out randomly then my password is incorrect when it’s not because I can log in on another phone with that same password just not my phone. That shouldn’t be happening. 1 star.

Co-op app

Great functionality
Best bank app in NZ