Replacement Card
I was recently unsure about an entry on my statement and a strange letter I received so I immediately rang BNZ. The gentleman I spoke was very understanding and I suggested I cancel my card. At his request I told him I valued my Visa and he arranged for a replacement which I received in three days. I was so grateful and very impressed with the service I received.
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Appreciate
Thank you for your help and support today I really appreciate it everything you do to keep customers like me safe and happy.
Really good but
It would be so useful to be able to search for a transaction across multiple accounts in the app. Going in and out of each account to search a transaction is a little frustrating, especially looking for older transactions.
Activate Card
Polite and awesome assistance
Disappointing
When you need it working… it lets you down… with errors etc… it annoys you with “your opinion is important…” popup dialog every time when you need access to your money… please stop making it “better” just make it work and then stop. Please learn one term - User Experience
