Bad
My phone is to “old” to update so I can no longer use the app do any banking and pay any bills thanks. Not everyone can afford brand new iPhones unfortunately
Codes
55 too many steps to verify unnecessary. You either use the face recognition to make it simple or you cancel everything and just let people use their password
New app update
I can’t download the most recent update as obviously my iPhone isn’t new enough, disappointed
trash service
deliberatly making old software not work, forcing updates for no reason, it’s the customers choice how secure their experience is in the first place, not for you to dictate. disgusting
Re fix
What an awesome clear and simple safe process
Easy As
So far been a BNZ customer for 37yrs & still happy n satisfied with my bank. In my opinon its easy & quick to set up anything by online. Thanks BNZ
Totz babe loves it uhhhhh
It’s sliving ✌️
Forced obsolescence
I’m no longer able to access my mobile banking because you are forcing me to update to an incompatible iOS version before I can access the app, which was working just fine earlier this week. What is the point of this? It’s just an excuse to force us to upgrade our phones.
Once updated it’s useless
App updated to latest version , all login settings gone . Set up again , now cannot pay for new payees , cannot create a term deposit . It says it’s doings it for security purposes. So no point of having the app
Best bank app ever!
I ve worked with other apps but bnz tops them all!!! Absolutely fantastic
Function Plus Plus
Great app, so easy to use, thought of almost everything
App always unavailable
Cannot stand BNZ app, when it works it's great. However, they are always updating the app and it is unavailable when they do this. They do it in the middle of the day, why not do updates overnight when it won't affect as many of your customers.
Also when the app is not working, usually online banking is not available either. Extremely frustrating
Also when the app is not working, usually online banking is not available either. Extremely frustrating
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😍
👏
Best banking app
Of all my banking apps BNZ is the best. So easy to manage your money - instantly set up another account and heaps more easy to do tasks that keep you on track.
Annoying
Always unavailable when I need app the most other than not being available or try later love my bank
Fraud/Scam
I had an issue were I was unknowingly scammed for the first time, I had called BNZ worried I was going to keep getting charged. I explained my situation to who I believe his name was Josh, and upon that call he was able to help and let me know that my car details was manually entered and charged. He was very nice and calmed me down and reassured that he was there to help, he explained how he will cancel my current card and get a new one shipped out and told me how I will be able to use my Apple wallet for my new card. Thank you all for your hard work 🙏❤️
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POS
More bugs than a field of locusts
Best mobile banking I have ever user
Secure and very user friendly
Replacement Card
I was recently unsure about an entry on my statement and a strange letter I received so I immediately rang BNZ. The gentleman I spoke was very understanding and I suggested I cancel my card. At his request I told him I valued my Visa and he arranged for a replacement which I received in three days. I was so grateful and very impressed with the service I received.
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Appreciate
Thank you for your help and support today I really appreciate it everything you do to keep customers like me safe and happy.
