Trash
App hasn't worked in so long. It just stays at the logo screen. Used to work great.
New update sucks
I have been a Coffee Bean customer for over 10 years in this new update isn’t easy on the eyes. The point system also changed, while I had a free drink waiting once the points changed I no longer do. I wish I had a warning. I would’ve gotten my free drink weeks ago. Everything is very jumbled on the main screen you can’t tell which rewards you’re eligible for because everything is the same color. Not very happy. But then again I can go somewhere else and get coffee just the same.
Show more
pot of greed
the only good thing about this store was the rewards and points and come to find out they increased the reward value thing… this ruined my day goodye
New upgrade= downgrade
The new design is overstimulating and therefore hard to keep focus and look for what you are looking for
App efficiency
Love that there was an update made to the app recently however I notice that CBTL still hasn’t made the app more functional and efficient when it comes to ordering. If you change locations or change drink size you have to restart your order. This lack of efficiency and duplication of efforts makes me less likely to order and instead end up going to it’s competitors like Starbucks whose app is much more user friendly and easier to place orders.
Show more
New Rewards, Less Value
They just expanded their rewards options and now it takes 300 pts to receive a free Baked Goods. It used to take 200 pts. That’s only what I typically redeem my pts for so I’m not sure what else is less valuable now, but I’m sure the higher rewards certainly are… You should know, before downloading this app!
Show more
Upgrade
Absolutely love the new app
Ehh
I feel like Coffee Bean as a company just isn’t that great. The app was recently updated and it’s honestly terrible, I’m not a fan of how they’re now distributing points, and their customer service really isn’t the best, especially compared to Starbucks. The coffee is good, but that’s pretty much where the positives end for me.
Show more
All bad. More choices but all worse.
Been coming here for several years, and this update is terrible for loyalty. Not that long ago it used to be $40 of spend to get a free drink and when it switched to $85 that was a big jump. But in all honesty, most people got it from a business perspective, cause $40 in spend was simply way too good and not sustainable. 425 points ($85 spend) was, in all fairness, still reasonable. $120 (600 points) now is just going too far, and sadly going to have an adverse effect on loyalty and retention.
Show more
New update sucks
This new app update completely sucks. It looks like a jumbled mess, like corporate slop. Also, now you need way more points for certain rewards, which means spending a lot more money. With the quality of the drinks lately, it is not worth it. Either go back to the old layout, or I am out.
New point system is horrible
Seriously what is this new point system?? A whole 200 more points for a free drink?!? No one cares about $1 off or a large upgrade. It takes that much more to get the free drink yet it’s still 5 points per dollar. Of course the drink prices didn’t go down either. I’m just going to wait until I get my gold member monthly drink to get coffee bean now.
Show more
App does not open
Worst app EVER!
No coupon after creating account
I tried to download the app and create a new account and there was no coupon. What a hoax!
Bad app
I can’t even create a account because I accidentally entered the wrong email and now I’m unable to use my current phone number because now that account is created which I currently can’t access because of the wrong email or approve
App doesn’t work
Login is not working even after reset the password.
App not working
My app stopped working over a week ago and their solution was for me to update my phone, and uninstall the app and reinstall here we are another week later and it’s not not opening up!!! Do better coffee bean update your damn app!!!
Login Email Doesn’t Arrive
I was logged out of my app and to log back in, I need the 2FA email link. That email doesn’t arrive. I’ve checked spam, had support try a different email address on another provider. Still doesn’t work. Support’s response is switch to Gmail or Yahoo. I don’t use either of those. Really? I can’t get to my gift card balance on my digital gift card.
Show more
Hardly a Point of an App If it don't work
So I've been loving Coffee Bean for years, the app works sometimes. Starbucks works alll the time, but we are boycotting Starbucks. And Coffee Bean needs to seriously take a tip from Starbucks on how to quickly order fast. I'm always in a hurry and barely have time for a coffee break but I can't get the pre-order things done on the coffee bean app. They want us to add a card and preload money. Just let me order. Some stores the app doesn't even work. And it's not the baristas fault. Please please fix this app. Or hire us to do it.
Show more
Q’ app tan mala
Deberían enviar la confirmación del correo inmediatamente, estamos en los tiempos tan modernos para que un sistema como este funcione tan mal, demore más de 30 min para poder ingresar y ya para elegir mis bebidas demore más porque no tiene un pre orden, los que queremos solo la bebida como la ofrece la tienda está súper bien pero no tengo que editar y para mí eso es de mal gusto ya que busco algo eficiente 😒 2 estrellas ⭐️
Show more
The worst
Always logging me out, my points constantly disappear, and I’m always having to add my payment method over and over despite saving it.
