App does not open
Worst app EVER!
No coupon after creating account
I tried to download the app and create a new account and there was no coupon. What a hoax!
Bad app
I can’t even create a account because I accidentally entered the wrong email and now I’m unable to use my current phone number because now that account is created which I currently can’t access because of the wrong email or approve
App doesn’t work
Login is not working even after reset the password.
App not working
My app stopped working over a week ago and their solution was for me to update my phone, and uninstall the app and reinstall here we are another week later and it’s not not opening up!!! Do better coffee bean update your damn app!!!
Login Email Doesn’t Arrive
I was logged out of my app and to log back in, I need the 2FA email link. That email doesn’t arrive. I’ve checked spam, had support try a different email address on another provider. Still doesn’t work. Support’s response is switch to Gmail or Yahoo. I don’t use either of those. Really? I can’t get to my gift card balance on my digital gift card.
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Hardly a Point of an App If it don't work
So I've been loving Coffee Bean for years, the app works sometimes. Starbucks works alll the time, but we are boycotting Starbucks. And Coffee Bean needs to seriously take a tip from Starbucks on how to quickly order fast. I'm always in a hurry and barely have time for a coffee break but I can't get the pre-order things done on the coffee bean app. They want us to add a card and preload money. Just let me order. Some stores the app doesn't even work. And it's not the baristas fault. Please please fix this app. Or hire us to do it.
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Q’ app tan mala
Deberían enviar la confirmación del correo inmediatamente, estamos en los tiempos tan modernos para que un sistema como este funcione tan mal, demore más de 30 min para poder ingresar y ya para elegir mis bebidas demore más porque no tiene un pre orden, los que queremos solo la bebida como la ofrece la tienda está súper bien pero no tengo que editar y para mí eso es de mal gusto ya que busco algo eficiente 😒 2 estrellas ⭐️
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The worst
Always logging me out, my points constantly disappear, and I’m always having to add my payment method over and over despite saving it.
Garbage! do not download. no discount.
I am going to delete the app asap. Will not recognize location, will not send confirmation email (took 3 tries) and also no discount on first drink. It is the year 2026 and they can’t even get the app right. What a joke. Just walk in and don’t give them your data.
Please add a cancel order feature
I’m a regular Coffee Bean customer who uses mobile ordering. The app currently provides no way to cancel an order that hasn’t started yet, even when it’s clearly a wrong‑store or mistaken order. That’s unacceptable for a modern digital product. Every serious ordering app should let customers cancel or modify a pending, unstarted order without needing to call the store or drive there.
Please add an in‑app “Cancel” option for orders that are still pending, along with clear confirmation screens and much bigger, better, and brighter location warnings. Right now, the lack of this feature wastes time for customers and staff, creates unnecessary charge/reversal friction, and makes the app feel outdated.
Please add an in‑app “Cancel” option for orders that are still pending, along with clear confirmation screens and much bigger, better, and brighter location warnings. Right now, the lack of this feature wastes time for customers and staff, creates unnecessary charge/reversal friction, and makes the app feel outdated.
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The app issues
I went to get my birthday drink but apparently wouldn’t open
Poor customer service
Love the drinks, but the company customer service is a D— at best. Been sending multiple messages a day through the app for last 6 or 7 days, wondering where my monthly free drink is,and have gotten 2 of their generic responses without getting help. Might eventually go back, if drink ever arrives, but won’t nearly as often.
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App needs improvement
The app needs a lot of improvement. I cant even create an account and I’m a loyal CBTL customer.
Don’t bother
Just like everyone else it won’t let you create an account
How does such a large company have such a terrible app?
I can’t even make an account. Even though I used “sign in with Apple” to create an account, I never received the verification email. Yes I’ve checked spam. Even days later, I still can’t verify my account. As other reviews said, this app is broken.
Terrible
This app is nothing like the Starbucks app. There’s absolutely nobody to contact if something goes wrong and you can’t pay with the app.
trash app, dishonest business practices
im not going to waste my time detailing the numerous blatant issues with this app and the associated company, as nobody is going to actually read this and take it into account. you literally can’t delete your account, you can change your password, any other account-associated information you want, all changable. try deleting your account though? “oh sorry, make sure you’re connected to the internet“ yeah im sure that’s legitimate and not just illegally refusing to remove a customer’s information upon request.
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App sucks
Can’t reset my old email password
Can’t access any features the screen goes blank when trying to contact support or the company
screen goes blank when you try to email support or the company via the app or through the Apple Store
