Barely works
Just not well optimised or good UX
App doesn’t work
You guys need to fix this app. Sometimes App doesn’t open at all.
Current practices raise concerns about fair consumer practices under Australian consumer law
I’ve been a regular customer of The Grounds and unfortunately I’ve noticed ongoing issues with their app over the last 8 months that raise serious concerns.
First, the loyalty program does not appear to track or display points correctly. After purchases, the app does not show the points earned, and my balance consistently appears as zero despite frequent visits. This makes the loyalty program seem unreliable or potentially non-functional.
Second, there are problems with gift cards and “Grounds Dollars” balances. When you purchase credit through the app or at the counter, any remaining balance that is lower than the cheapest item cannot be used. For example, if you have a $3 balance but the cheapest product costs $5, the remaining credit simply sits there and cannot be redeemed.
What is more concerning is that when additional credit is purchased, the app does not combine it with the existing balance, which effectively leaves small amounts stranded across transactions. This creates a situation where customers cannot recover or use the remaining funds.
Over time I’ve accumulated around $20 across different balances that cannot be spent or recovered. I have already submitted an enquiry to report the missing loyalty points and the unusable balances, but these issues have been occurring for months.
These practices raise concerns about fair consumer practices under Australian consumer law, and I hope the company investigates and resolves them properly.
First, the loyalty program does not appear to track or display points correctly. After purchases, the app does not show the points earned, and my balance consistently appears as zero despite frequent visits. This makes the loyalty program seem unreliable or potentially non-functional.
Second, there are problems with gift cards and “Grounds Dollars” balances. When you purchase credit through the app or at the counter, any remaining balance that is lower than the cheapest item cannot be used. For example, if you have a $3 balance but the cheapest product costs $5, the remaining credit simply sits there and cannot be redeemed.
What is more concerning is that when additional credit is purchased, the app does not combine it with the existing balance, which effectively leaves small amounts stranded across transactions. This creates a situation where customers cannot recover or use the remaining funds.
Over time I’ve accumulated around $20 across different balances that cannot be spent or recovered. I have already submitted an enquiry to report the missing loyalty points and the unusable balances, but these issues have been occurring for months.
These practices raise concerns about fair consumer practices under Australian consumer law, and I hope the company investigates and resolves them properly.
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Unpleasant experience
This is a glorified web page at best. The user experience is all over the place and leaves you wondering what muppet designed it.
The payments screen is a nightmare if styles and often find yourself trying to pay and getting an error!
The payments screen is a nightmare if styles and often find yourself trying to pay and getting an error!
A good example of what not to do
This feels very much like a web app that has very little to no native functionality. A website at best.
Today I couldn't order, do not use 0 in the mobile number. Won't let you edit it and it fails to move forward on an order.
The pages are sluggish and really makes for a poor app experience.
For a venue that provides great food and friendly staff the app falls short on the high bar that is the grounds
Today I couldn't order, do not use 0 in the mobile number. Won't let you edit it and it fails to move forward on an order.
The pages are sluggish and really makes for a poor app experience.
For a venue that provides great food and friendly staff the app falls short on the high bar that is the grounds
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