Overcomplicated Junk
“Improved user interface and in-app experience”. It’s an already low bar to achievement.
Your app is huge exercise in pointless frustration when trying to link an AXS account to it. Specifically, when you enable a passkey with AXS it discards the password that you initially set the AXS account up with.
There are two problems here: first is that your app does not make it clear that you are moving from one login system to another (this is very poor cyber security practice). Second, AXS having discarded the initial password means that any attempt to link accounts via your app fails because there is no longer a valid password for the AXS account and furthermore your app does not recognise this and offer the option of using your passkey.
On a related note: stop enforcing arbitrary limits on passwords. Why are they limited to 15 characters? Why can’t I use random words as per national guidelines from the National Cyber Security Centre?
Basically you need to up your game!
And I’m submitting the feedback here because surprise, surprise your feedback page fails! Total joke.
Your app is huge exercise in pointless frustration when trying to link an AXS account to it. Specifically, when you enable a passkey with AXS it discards the password that you initially set the AXS account up with.
There are two problems here: first is that your app does not make it clear that you are moving from one login system to another (this is very poor cyber security practice). Second, AXS having discarded the initial password means that any attempt to link accounts via your app fails because there is no longer a valid password for the AXS account and furthermore your app does not recognise this and offer the option of using your passkey.
On a related note: stop enforcing arbitrary limits on passwords. Why are they limited to 15 characters? Why can’t I use random words as per national guidelines from the National Cyber Security Centre?
Basically you need to up your game!
And I’m submitting the feedback here because surprise, surprise your feedback page fails! Total joke.
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What a faff!
I agree with the other poor reviews of this App. It’s needlessly convoluted and frustrating. It seems that whatever you set as a password you’ll have to reset it for the App to recognise it. Seriously, be better.
Useless
Useless! Do not use. Use main axs app
Stupid login issues
Just use the AXS app instead
Difficult and Ridiculous
The way to access tickets through this app is absolutely ridiculous the simple way of sending a PDF or giving a simple QR code is beyond description. I feel sorry for anybody having to use this method via App to see the tickets they spend money on to go to the venue. Avoid avoid avoid daffodil
