Nightmare!
In this day and age with the great apps everywhere I found it really trying to buy tickets here with messages saying ‘something went wrong…try again’ time after time.
I was about to give up and forego the experience but 4th time getting seats it worked….and then on the payment page because there was no ‘try another method’ button available when I couldn’t remember my PayPal password….I had to try it all over again.
Going on the Eventim website…picking tickets and paying was riddle for the same show!
I was about to give up and forego the experience but 4th time getting seats it worked….and then on the payment page because there was no ‘try another method’ button available when I couldn’t remember my PayPal password….I had to try it all over again.
Going on the Eventim website…picking tickets and paying was riddle for the same show!
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Overcomplicated Junk
“Improved user interface and in-app experience”. It’s an already low bar to achievement.
Your app is huge exercise in pointless frustration when trying to link an AXS account to it. Specifically, when you enable a passkey with AXS it discards the password that you initially set the AXS account up with.
There are two problems here: first is that your app does not make it clear that you are moving from one login system to another (this is very poor cyber security practice). Second, AXS having discarded the initial password means that any attempt to link accounts via your app fails because there is no longer a valid password for the AXS account and furthermore your app does not recognise this and offer the option of using your passkey.
On a related note: stop enforcing arbitrary limits on passwords. Why are they limited to 15 characters? Why can’t I use random words as per national guidelines from the National Cyber Security Centre?
Basically you need to up your game!
And I’m submitting the feedback here because surprise, surprise your feedback page fails! Total joke.
Your app is huge exercise in pointless frustration when trying to link an AXS account to it. Specifically, when you enable a passkey with AXS it discards the password that you initially set the AXS account up with.
There are two problems here: first is that your app does not make it clear that you are moving from one login system to another (this is very poor cyber security practice). Second, AXS having discarded the initial password means that any attempt to link accounts via your app fails because there is no longer a valid password for the AXS account and furthermore your app does not recognise this and offer the option of using your passkey.
On a related note: stop enforcing arbitrary limits on passwords. Why are they limited to 15 characters? Why can’t I use random words as per national guidelines from the National Cyber Security Centre?
Basically you need to up your game!
And I’m submitting the feedback here because surprise, surprise your feedback page fails! Total joke.
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What a faff!
I agree with the other poor reviews of this App. It’s needlessly convoluted and frustrating. It seems that whatever you set as a password you’ll have to reset it for the App to recognise it. Seriously, be better.
Useless
Useless! Do not use. Use main axs app
Stupid login issues
Just use the AXS app instead
Difficult and Ridiculous
The way to access tickets through this app is absolutely ridiculous the simple way of sending a PDF or giving a simple QR code is beyond description. I feel sorry for anybody having to use this method via App to see the tickets they spend money on to go to the venue. Avoid avoid avoid daffodil
Terrible App
Purchased tickets from another site and had to download this POS app to get the actual E tickets. App downloaded, had to change passwords numerous times as it didn’t recognise them, and 3 days after purchasing tickets…… gig still not showing in “upcoming events”
Terrible app
Bought tickets through ticketmaster and also seetickets (different emails). There’s no advice or provision on how I get tickets from 2 locations on to this app so that I can actually use them. Not to mention the autofill for all forms doesn’t work. Doesn’t let me access my card details. I had to reset my password immediately after creating the account. All round terrible app and they should be looking for a refund from whoever built it.
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Poor
Spent hours trying to access tickets from this app. Absolutely hopeless
Absolutely rubbish app to download tickets
Tickets bought via ticketmaster but you have to use this app to get them - only you can’t and no one helps you!!! Really disgusting service!!
Appalling
When I have had to use the reviews for this app to figure out how to access tickets bought from another site, I think it’s safe to say it isn’t fit for use.
Seems you have to log in with an axs account to access tickets regardless of where they were bought. This is despite the app telling you to log in a different way to access those tickets!
Will be likely avoiding in the future.
Seems you have to log in with an axs account to access tickets regardless of where they were bought. This is despite the app telling you to log in a different way to access those tickets!
Will be likely avoiding in the future.
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Awful ignore the where did you get your ticket button
Got tickets through ticketmaster need to set up an axis account to log in to halls app after ignoring the button that says bought tickets from another provider if you press that and log in after setting up a halls account when you got to view tickets it just gives an error saying you have been logged out and to log back in through the wallet tab which doesn’t exist
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Very poor app
It’s far too clunky and frustrating to use. If this is where tickets from other providers is to be stored, it needs to vastly improve otherwise people will stop coming to such a great venue.
It’s a shame!!!!
It’s a shame!!!!
Issues with third party tickets
I have never been so stressed by an app! Bought tickets from Ticketmaster who said to download this app. Downloaded it, signed up for an account, sent email verification so I could link my Ticketmaster account…no email. 13 more tries…no email. Go to linking account help page on the app “Error 404!” Well that takes me back! Emailed box office as there’s no phone number, 5 days to reply? Really? Eventually read the review on here from snorkelflip, issue solved, tickets retrieved, heart-rate lowered. You have to sign up for an AXS account, too. Utter waste of time.
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Appalling app
Incredibly clunky, slow and frustrating to use. Set up an account in order to access tickets I’ve bought from another reputable outlet but the only way one can access their tickets is through this ridiculously painful app. Now, the app won’t let me access my account so I can check if my tickets to my upcoming gig are there. Waiting an eternity for a password reset which still hasn’t come through after an hour of trying. If I had a choice to avoid this app I would. I won’t be buying any future gig tickets for this venue until they get rid of this appalling & needless app
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Clunky and complicated
What a saga getting the tickets sorted after they were bought from another reputable ticket sales site.
You have to setup an account for the halls which is a chore of password resets and hours waiting for reset emails to arrive.
Then if you’re successful you have to confirm your account from your email.
After finally getting onto the Halls app, you’ll click the Your Tickets tab in anticipation of reducing your stress levels.
Alas no, not so simple as that. You’re then take to another login page that makes absolutely no mention that you need to use a sign in for AXS tickets account, who you should have had no reason to visit considering tickets were bought from another sales site.
Three days of trying and absolutely no reply from the box office email address. Finally got it sorted after guessing that I may need an AXS account, I finally gained access.
Halls Box office don’t reply.
Thankfully Ticketmaster replied to say “go to customer service at the venue”
You have to setup an account for the halls which is a chore of password resets and hours waiting for reset emails to arrive.
Then if you’re successful you have to confirm your account from your email.
After finally getting onto the Halls app, you’ll click the Your Tickets tab in anticipation of reducing your stress levels.
Alas no, not so simple as that. You’re then take to another login page that makes absolutely no mention that you need to use a sign in for AXS tickets account, who you should have had no reason to visit considering tickets were bought from another sales site.
Three days of trying and absolutely no reply from the box office email address. Finally got it sorted after guessing that I may need an AXS account, I finally gained access.
Halls Box office don’t reply.
Thankfully Ticketmaster replied to say “go to customer service at the venue”
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Rubbish
The app just keeps showing the message “user session expired”.
Terrible app for a great venue
Downloaded the app and signed up. No confirmation email ever came. I requested it twice. Nothing in junk folder, I checked. Tried to list a ticket for sale but could not complete. Meaningless message kept coming up: Context id must not be empty. I asked the chatbot what this means. It didn’t know, of course it didn’t. Very frustrating
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Needlessly overcomplicated
Another app you don’t need , needlessly overcomplicating the matter of accessing events
A unnecessary evil
I resent being made to use this
