Login issues and missing ticket
Dreadful app. Created an account online on my laptop. When I go to login on the mobile app it says “incorrect email/password”. I change the password yet I still receive the same error message. I am still somehow able to create a new account with the exact same details. But now the ticket that has been transferred to me is nowhere to be seen. I have all of the emails proving an account was created and a ticket was sent to me. Useless
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Password reset and locked my account
Worst app I’ve ever used. Tried resetting my password as I set a suggested strong password (don’t trust this company with frequently used passwords.) tried changing it and it won’t let me log in even when putting in the correct password. Now they’ve locked me out my account. Forcing people to download an app to get their tickets isn’t a good business move.
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Invasive notifications that can’t be cancelled
I had to get this app for an event. It kept giving notifications on my Home Screen for which I hadn’t given permission. Turned them off. Tried to delete the notification and each time there was no option to cancel and the notification wouldn’t go until I restarted my phone. Deleted the app and then yet another notification. I will be notifying the event organisers.
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Won’t refund following cancellation
Event at Dunham Massey cancelled due to weather. Ticketek refuse to refund money because my credit card was stolen and the account closed. System won’t allow them to refund to new credit card number or bank account in my name at same address. Scammers.
Does not allow exchange of tickets
The exchange ticket function does not work despite this being given as an option on the app. I have tried this numerous times on different phones. This seems to be a consistent complaint but has not been resolved.
