A technical bug ruined my pre-sale experience and cost me the opportunity to buy good seats.
I had a very disappointing experience during the pre-sale.
After waiting in the queue for a long time, I finally got through, only to find that there was no purchase button. I initially thought it was an issue on my end, so I waited for quite a while. Later, I checked social media and discovered that many other users were experiencing the exact same bug.
I kept refreshing the page, and it took around 20 minutes before the purchase option finally appeared. By then, most of the good seats were already gone, and I wasn’t able to get the tickets I wanted.
The whole point of joining the pre-sale queue early is to have a fair chance at buying tickets. A bug like this completely defeats that purpose. Ticketek should have addressed the issue immediately or paused the queue until it was fixed, instead of leaving affected customers to figure it out themselves.
Very frustrating experience. I hope this issue is taken seriously and fixed before future pre-sales.
After waiting in the queue for a long time, I finally got through, only to find that there was no purchase button. I initially thought it was an issue on my end, so I waited for quite a while. Later, I checked social media and discovered that many other users were experiencing the exact same bug.
I kept refreshing the page, and it took around 20 minutes before the purchase option finally appeared. By then, most of the good seats were already gone, and I wasn’t able to get the tickets I wanted.
The whole point of joining the pre-sale queue early is to have a fair chance at buying tickets. A bug like this completely defeats that purpose. Ticketek should have addressed the issue immediately or paused the queue until it was fixed, instead of leaving affected customers to figure it out themselves.
Very frustrating experience. I hope this issue is taken seriously and fixed before future pre-sales.
Show more
It’s getting worse
How can the apps get worse after ‘updates’
Signing in/out
always signs me out after 24hrs and then my password does not work anymore always have to always go threw forgot password and then wait over an hour for the email
Best app for sport
Best app for afl and sporting
Broken app and web page
This app and web page are completely broken. Ive spent 2 hours not trying to book a ticket and just keep getting blank screens and endless error messages. This is beyond frustrating
