A technical bug ruined my pre-sale experience and cost me the opportunity to buy good seats.
I had a very disappointing experience during the pre-sale.
After waiting in the queue for a long time, I finally got through, only to find that there was no purchase button. I initially thought it was an issue on my end, so I waited for quite a while. Later, I checked social media and discovered that many other users were experiencing the exact same bug.
I kept refreshing the page, and it took around 20 minutes before the purchase option finally appeared. By then, most of the good seats were already gone, and I wasn’t able to get the tickets I wanted.
The whole point of joining the pre-sale queue early is to have a fair chance at buying tickets. A bug like this completely defeats that purpose. Ticketek should have addressed the issue immediately or paused the queue until it was fixed, instead of leaving affected customers to figure it out themselves.
Very frustrating experience. I hope this issue is taken seriously and fixed before future pre-sales.
After waiting in the queue for a long time, I finally got through, only to find that there was no purchase button. I initially thought it was an issue on my end, so I waited for quite a while. Later, I checked social media and discovered that many other users were experiencing the exact same bug.
I kept refreshing the page, and it took around 20 minutes before the purchase option finally appeared. By then, most of the good seats were already gone, and I wasn’t able to get the tickets I wanted.
The whole point of joining the pre-sale queue early is to have a fair chance at buying tickets. A bug like this completely defeats that purpose. Ticketek should have addressed the issue immediately or paused the queue until it was fixed, instead of leaving affected customers to figure it out themselves.
Very frustrating experience. I hope this issue is taken seriously and fixed before future pre-sales.
Show more
It’s getting worse
How can the apps get worse after ‘updates’
Signing in/out
always signs me out after 24hrs and then my password does not work anymore always have to always go threw forgot password and then wait over an hour for the email
Best app for sport
Best app for afl and sporting
Broken app and web page
This app and web page are completely broken. Ive spent 2 hours not trying to book a ticket and just keep getting blank screens and endless error messages. This is beyond frustrating
Refundable tickets
I am appalled at the service I’ve received or for better words NOT received.
Im never buying from them again!
We had a valid reason for wanting a refund, which is way we paid extra for refundable tickets.
When we tried to refund them, they were no help at all! We were meet with automatic email responses. When I tried calling them they were apparently too busy to answer. Their website sucks, with no help what so ever.
Im never buying from them again!
We had a valid reason for wanting a refund, which is way we paid extra for refundable tickets.
When we tried to refund them, they were no help at all! We were meet with automatic email responses. When I tried calling them they were apparently too busy to answer. Their website sucks, with no help what so ever.
Show more
Waste of time
The worst logon and ticket process, make it an email and save everyone the stress and time. Useless app
Ticket sharing
This is the worst ticket sharing experience I have ever seen. Smooth it is not!! Share other person doesn’t get so cancelled and reshare two times.
Rubbish app! Get your act together
Rubbish app! Get your act together
buy refundable tickets for no reason
bought refundable tickets for them to say you can’t refund unless you have a valid reason actual BS f this place
Wish I could give 0 Stars
This app is so broken and barely functional that the people at Ticketek should be embarrassed
Can’t rate 0
Unbelievably frustrating experience using this app… if I could even use it. I can’t get into the app because I cannot reset password, it doesn’t work. Last time I used the app I had issues with lost tickets. What a disgraceful excuse for an app.
This app sucks
Can’t even log in
Wrong language
Can’t change the main app to English stuck on Chinese. Very frustrating to use
So many bugs
How can you be a ticketing app and have a major bug at login page?!
Should be a 1/2 star option
I’d have to give the app 1/2 star. Brought through the company only not to show up on my end of the app, pretty poor.
Worse thing is now they think they are getting a full star.
Worse thing is now they think they are getting a full star.
hate this app
love getting into venues i guess
Shocker of an app
Genuinely don’t understand how a big platform can have such a poor app.
Not smooth, ticket session time-outs are too frequent.
Choosing a seat in a stadium is a nightmare, the map won’t move properly and you end up swiping the app itself around, it’s so hard to tap a seat selection, by the time you’ve clicked your seats after searching forever to find two together, it’s timed out again. Fix this. my god.
Not smooth, ticket session time-outs are too frequent.
Choosing a seat in a stadium is a nightmare, the map won’t move properly and you end up swiping the app itself around, it’s so hard to tap a seat selection, by the time you’ve clicked your seats after searching forever to find two together, it’s timed out again. Fix this. my god.
Show more
Stupid Sign In
Most stupid app I’ve ever seen. I was sent tickets by a relative and I need to get the app to use them, fair enough but when I try to sign up it keeps saying “something went wrong, please try again.” If you’re going to sell tickets and be a platform to use them, actually work. Dumbest app ever created.
Show more
Shouldn’t need the app to view my tickets
Classic Ticketek being difficult and wanting everyone’s data. If other smaller companies can let people save their tickets (that they PAID FOR!!!!) to their wallet WITHOUT needing to download their app, you can too. But you don’t WANT to. I DON’T want your app just so someone can send me the ticket I paid for.
Show more
An Insult to the public
Terrible app created by a ultra wealthy company who don’t respect us at all. They know it’s bad, they know you hate it and they know you don’t have a choice. Even a few extra cents to improve interface not spared. Enjoy
