Ticketek AU User Reviews

What users say

Top reviews

It’s getting worse

How can the apps get worse after ‘updates’

Signing in/out

always signs me out after 24hrs and then my password does not work anymore always have to always go threw forgot password and then wait over an hour for the email

Best app for sport

Best app for afl and sporting

Broken app and web page

This app and web page are completely broken. Ive spent 2 hours not trying to book a ticket and just keep getting blank screens and endless error messages. This is beyond frustrating

Refundable tickets

I am appalled at the service I’ve received or for better words NOT received.
Im never buying from them again!
We had a valid reason for wanting a refund, which is way we paid extra for refundable tickets.
When we tried to refund them, they were no help at all! We were meet with automatic email responses. When I tried calling them they were apparently too busy to answer. Their website sucks, with no help what so ever.
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Waste of time

The worst logon and ticket process, make it an email and save everyone the stress and time. Useless app

Ticket sharing

This is the worst ticket sharing experience I have ever seen. Smooth it is not!! Share other person doesn’t get so cancelled and reshare two times.
Rubbish app! Get your act together

buy refundable tickets for no reason

bought refundable tickets for them to say you can’t refund unless you have a valid reason actual BS f this place

Wish I could give 0 Stars

This app is so broken and barely functional that the people at Ticketek should be embarrassed

Can’t rate 0

Unbelievably frustrating experience using this app… if I could even use it. I can’t get into the app because I cannot reset password, it doesn’t work. Last time I used the app I had issues with lost tickets. What a disgraceful excuse for an app.

This app sucks

Can’t even log in

Wrong language

Can’t change the main app to English stuck on Chinese. Very frustrating to use

So many bugs

How can you be a ticketing app and have a major bug at login page?!

Should be a 1/2 star option

I’d have to give the app 1/2 star. Brought through the company only not to show up on my end of the app, pretty poor.
Worse thing is now they think they are getting a full star.

hate this app

love getting into venues i guess

Shocker of an app

Genuinely don’t understand how a big platform can have such a poor app.
Not smooth, ticket session time-outs are too frequent.
Choosing a seat in a stadium is a nightmare, the map won’t move properly and you end up swiping the app itself around, it’s so hard to tap a seat selection, by the time you’ve clicked your seats after searching forever to find two together, it’s timed out again. Fix this. my god.
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Stupid Sign In

Most stupid app I’ve ever seen. I was sent tickets by a relative and I need to get the app to use them, fair enough but when I try to sign up it keeps saying “something went wrong, please try again.” If you’re going to sell tickets and be a platform to use them, actually work. Dumbest app ever created.
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Shouldn’t need the app to view my tickets

Classic Ticketek being difficult and wanting everyone’s data. If other smaller companies can let people save their tickets (that they PAID FOR!!!!) to their wallet WITHOUT needing to download their app, you can too. But you don’t WANT to. I DON’T want your app just so someone can send me the ticket I paid for.
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An Insult to the public

Terrible app created by a ultra wealthy company who don’t respect us at all. They know it’s bad, they know you hate it and they know you don’t have a choice. Even a few extra cents to improve interface not spared. Enjoy

Basically impossible to use

Note that I was not trying to go to a Taylor swift concert. I was trying to go to a comedy show and it literally didn’t let me access my tickets, making me really late for the show. I feel that’s probs why the average review for this app is less than 2 and the only reason it’s that high being that people appear to be giving 5 star reviews to the app for having any functionality to ragebait Swifties which kinda says it all. 1. Bro just because you feel like Batman listening to Metallica doesn’t mean that your music is better and 2. The app is still bad and the fact that swifties think that it’s bad doesn’t make it any less bad 3. Even if you check out the 5 stars with relevant content, you will find that those are generally for fulfilling basic functions like “it working” which I’m pretty sure I could code with my toes. Yay somebody didn’t find any evidence of the app doing anything illegal and the one time you used it it gave you the ticket. I kinda get the appeal of pissing off swifties but do note that reviews are for people who might use the app in the future and most of the swifties aren’t going to read your comment anyway
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