App not loading properly
How am I supposed to buy tickets if the app doesn’t show me the venue map? It just gets stuck on a spinning loading wheel of doom.
Horrible App
This app is beyond bad. They keep on updating it and I keep having to log back in, which is extremely annoying because the updates don’t really improve it at all. Ticket sharing functionality is horrid and barely works. You would think with all the money ticketek rip iff from concert and event goers they would at least make an extremely efficient app, but no. This should be regulated, it’s unacceptable.
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Failure to fetch the tickets
Able to sign in, but the order couldn’t be found. However can retrieve the tickets via confirmation email. Phew!
Stupid
Why do I need to download the app to view a ticket sent to me
Joke system
The support don’t do anything, didn’t help with my ticket
Can’t claim tickets
When tickets are transferred to you and you click the link to clean them, it will open this app and nothing will happen.
Why is this app so hated
Idk abt you guys but I’m having no trouble with this app. I’ve bought so many concert tickets from this app and everything works perfectly fine and looks great. Feels amazing having so many tickets in my collection knowing I’m gonna go to them. Why are ppl having so many troubles
Lag and slow
Afffal optimisation on my iPhone duo 2tb paid in full cash
Paid for tickets, app is blank, and customer service is non-existent
Extremely disappointed with Ticketek AU. I successfully purchased a ticket, and the money has left my account, but the ticket completely refuses to show up in my app.
When I reached out to their customer service for help, they were absolutely useless. They provided zero support, offered no actual solutions, and left me completely stranded with an empty app and no way to access the event I paid for. For a major ticketing company, their app functionality and customer care are a complete joke. Avoid if you have any other choice.
When I reached out to their customer service for help, they were absolutely useless. They provided zero support, offered no actual solutions, and left me completely stranded with an empty app and no way to access the event I paid for. For a major ticketing company, their app functionality and customer care are a complete joke. Avoid if you have any other choice.
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Why so difficult?
I tried to purchase tickets for A$AP Rocky across multiple devices, including my phone, laptop, ipad, and several of my mate’s devices. We all joined the waiting list as soon as it opened, then only to encounter the same frustrating issue when we reached the ticket selection page. We could select the tickets, but there was literally no option to proceed to checkout, add them to cart, or make a payment, i work in tech and am smart enough to understand how it all works by the way.
We tried everything we could think of, including refreshing the page multiple times but nothing worked. We were all desperate to get these tickets, and it was incredibly frustrating to potentially miss out because of what appears to be a technical issue rather than a lack of availability or interest.
How can a major ticketing platform responsible for selling tickets to such a high anticipated event have an issue this significant? It is extremely disappointing, especially when people go out their way to join the queue early and follow the process properly.
I sincerely hope this issue is investigated and addressed so that future ticket sales are handled fairly and people have a genuine opportunity to purchase tickets without being let down by a broken checkout system.
We tried everything we could think of, including refreshing the page multiple times but nothing worked. We were all desperate to get these tickets, and it was incredibly frustrating to potentially miss out because of what appears to be a technical issue rather than a lack of availability or interest.
How can a major ticketing platform responsible for selling tickets to such a high anticipated event have an issue this significant? It is extremely disappointing, especially when people go out their way to join the queue early and follow the process properly.
I sincerely hope this issue is investigated and addressed so that future ticket sales are handled fairly and people have a genuine opportunity to purchase tickets without being let down by a broken checkout system.
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Just doesn’t work now does it
The purpose of a ticket app is singular: hold the tickets so that they may be later used. Any surplus functionality such as purchasing tickets, etc, all have the prerequisite of this singular fundamental requirement: the app must be able to store and retrieve tickets. Dear reader if this preamble did not clue you in, this foundational requirement is UNMET. Routinely the entire app is unavailable with a generic “oops try again later”. Insanity. If ever there was a time to throw up your hands and exclaim “you had one job” it would be now. I actually don’t find it acceptable to only be able to access purchased tickets (generously) a third of the time. Utter lunacy. And deeply shameful.
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Terrible app
Truly shocking.
First time I’ve reviewed an app
Worst app I’ve ever had the displeasure to use. So difficult to share tickets. Clunky and laggy.
Terrible
Genuinely terrible. Ticketmaster have shown that this kind of app can work seamlessly - how has Ticketek created an app that is superficially similar, yet performs so poorly?
Disgraceful Service
Was unable to attend a concert, contacted ticketek to seek help/refund. Phone calls were unanswered and was completely ignored via email - receiving no response at all. Was also inexplicably refused the ability to sell the tickets on their own forum for doing so.
Will avoid at all costs wherever possible.
Will avoid at all costs wherever possible.
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No sign in button
Can sign in via the browser but the sign in button on the app isn’t able to be pressed after putting in the email and password.
Soooo bad
Sign in button doesnt work and picking a seat is impossible
Terrible App
Can not log in. Have tried logging out, changing password, deleting & reinstalling app. Still will not work.
Cannot login via iPhone app
The Signin button is disabled no matter what credentials are updated. The account works fine in Windows laptop but doesn’t in iPhone. Such an inconvenience. Useless app.
Sign in broken
Can’t sign in on the app. Entered username and password but the button “Sign in” isn’t clickable. Please fix.
