The HOP - Hill Country Transit appears to be a legitimate app. The AppsHunter Legitimacy Score for The HOP is 85 out of 100 points across 7 verification signals from App Store and developer data.

The HOP User Reviews

Name: The HOP - Hill Country Transit
Rating: 4.4 (386 reviews)

The HOP - Hill Country Transit

Spare Labs Inc.

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience42.3% of reviews

Neutral7.7% of reviews

Negative experience50.0% of reviews

~ Based on 26 written reviews from the US App Store.

Is The HOP Safe?

The HOP - Hill Country Transit appears safe based on user ratings. AppsHunter Safety Score for The HOP is 87/100.

This assessment is based on 386 user ratings, with an App Store average of 4.4/5.

Safety Analysis

83.7% of ratings point to a safe experience

2.1% of ratings suggest some concerns

14.2% of ratings point to a risky experience

~ Based on 386 App Store ratings for The HOP.

Is The HOP Legit?

The HOP - Hill Country Transit appears to be a legitimate app. AppsHunter Legitimacy Score for The HOP is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Ridiculous

This app is messed up. One part says Driver is arriving and other part says driver arrived 15 minutes ago. Which is it? Get it together people .

Viewer105

4 months ago

Response from developer

We're sorry to hear about your experience; that’s not the experience we want you to have. We’d like to take a closer look and help resolve this for you. Please reach out to us at support@spare.com with more details about your trip (such as the date and time), and our team will be happy to assist you further.

Good drivers

This Good thing how the hop picks us up in front out place drops us right in front my job . Love it

First Ace

5 months ago

Response from developer

Thank you so much for your kind words! We’ll make sure to share your comments with The Hop. If there’s ever anything we can help with or improve, feel free to contact us at support@spare.com.

1 hour pick up time and another 1 hour drop off time

oldutuber

7 months ago

Response from developer

We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can assist you right away.

Worst transportation ever

This is the worst public transportation ever I’m always late for work even if I schedule ahead they are still late I don’t get this app it’s like they pick u up when they feel like it and there’s always no rides I don’t get how they’re partnered with uber when they always say no rides smh

Anonymouusssddss

8 months ago

Response from developer

We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can assist you right away.

The Hop positive experience.

Awesome transit and service! I Love it, and value the Hop a lot.
The app could use a lot of work. It would be better.

Kelly deeds

a year ago

Hill County Transit

I love it. It’s a wonderful service. Highly recommended.🙂

El Bebillo

a year ago

Terrible service

I had a ride which should be 3 mins drop off it turns out to be 24 mins, idk whose idea to have this app

Blaksmanog1!1

a year ago

Reviewing the APP not the HOP

Edit to add:
Today I had a trip booked that apparently did not have a bus attached to the trip. How is it possible to book a trip, supposedly not select a bus type (as HOP cust svc claimed is what happened when i called to inquire as to the lack of bus at arrival time) and then still receive multiple updates about what time my bus would arrive??? If it’s true I neglected to tap on a bus choice, why did the app allow me to complete the trip booking? Why did I receive regular updates about this allegedly non-existent bus arriving? Did I book a phantom bus? Makes no sense and I had to secure other transport to work.

I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and d unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.

ilovebakedgoods

a year ago

Reviewing the APP not the HOP

I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.

ilovebakedgoods

a year ago

Response from developer

Thank you for your feedback! We really appreciate you taking the time to share your thoughts. If you have suggestions or need help using a specific feature, feel free to reach out to us at support@spare.com — we’re always here to help and are constantly working to improve.

Your service is garbage

How is it that it takes over 40 minutes for a short distance of travel why does the pick up take for ever changing it’s arrival every minute going from 2 minutes to then 12 minutes

Koku7

a year ago

Response from developer

We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can assist you right away.

Transit times

Easy-to-use interface, however the rides to locations are horrible with wait times. It can take about 45 minutes to an hour to wait in the van and an extra 15 minutes to get to your destination, even if your destination is closer than other riders.

xx.Voorhees.xx

It’s good for being cost effective and cheap travel but I waited a half an hour more than the time I booked at 0900 and it didn’t get me until 0920 and still didn’t drop me off at a good time either

Jaydayoungin1652

a year ago

Very atrocious put together app

This app is absolutely atrocious for those of us who have visual impairments and have to use the built-in screen reader known as voiceover for iOS while stuff reads, when you go to do things like buy tickets you can’t exactly do that with voiceover because once you select the type of ticket you want you can’t do anything else like buy your ticket. It’s dimmed Either learn how to develop a nap and do it right or hand over every responsibilities to Uber or Lyft, who actually know how to make their app accessible. This kind of app development is very unacceptable to me as a person who uses apps every single day on my phone. If I were running this App Store, this app would not be allowed based on the fact that VoiceOver does not work very well with it. Buying tickets really needs to be improved with voiceover. Somebody needs to start running voiceover when they develop this app and use it with VoiceOver turned on not just check a box for Accessibility.

Brandon armstrong

a year ago