It’s good but needs work
The app is berry glitched and messed up but if you wait for everything to load is goes fine. They need to fix all the bugs
Never any routes available
Every time I open the app, no matter what time of day, it tells me there are no rides available. What’s going on?!
Completely Unreliable
Relying on this system is a terror for people who need to get to work and school, and whose futures and stability are currently depending on this transportation.
Don’t if you have an appointment
Pick up times are inconsistent. Scheduled rides have made me late to appointments multiple times.
Queue
Why is it that when I request a ride and tell me it’s 17 mins until pick up and then check back says 9 mins and then wait 10 mins I’m still at 9 mins. Can you fix your system where person in queue gets picked up at the appropriate time that is scheduled. Same thing goes for when getting dropped off why after I get picked up we do go around the block and pick up another person where I was just picked up and do that and more times? Make the system work better this is getting annoying. It’s not very smooth of a system.
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Wait
It seems like every single time I book a ride it’s always a 35 to 40 minute wait. I used be able to get rides within 19 minutes of booking them but out of nowhere every ride booked is a fourty minute wait like. As I wait I’ll see four or five different vans riding past me.
App is Awful
I don’t understand how this app has such “good” star reviews. I think there’s a glitch in the system. People show they are giving 5 star reviews but the words in their review are 1 star. The app is not user friendly and absolutely terrible. There are no maps or bus times. I’ve tried scheduling rides, changing times, and researching online but the app always says “no rides available “. I’ve seen bus/transportation stop awnings and I’ve seen the hop there. I just can’t for the life of me figure out how to schedule them to pick me up and drop me off. I’m simply trying to get picked up under the green bus stop/awning in Copperas Cove, TX and go to Advent/Main Metroplex hospital/CTC area. For the record…this is a 1 star review.
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False time Fort Hood
The time it tells you you will arrive is inaccurate it’s a good service for if you need a ride as on the weekend but if you have an apt make sure you request the ride to drop you off at least an hour before your apt because the hop system will continue to add people and will extend your time in the van or vehicle for another 20 minutes at a time
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Needs reasonable time
I’m a on base barracks soldier I live like a 3-4 minute drive to the Dfac I got my food and waited got on and the driver took the longest route possible and what could’ve been a Just a few minutes drive down the road turned into a near hour long ride now I’m late
App is buggy
The app is extremely buggy and will at times just stop working entirely (as in not being able to book a ride).
If you try to rely on this for travel, at some point you may end up stranded.
If you try to rely on this for travel, at some point you may end up stranded.
Ridiculous
This app is messed up. One part says Driver is arriving and other part says driver arrived 15 minutes ago. Which is it? Get it together people .
Good drivers
This Good thing how the hop picks us up in front out place drops us right in front my job . Love it
Always late
I was sitting at my stop go 20 minutes waiting on my driver that the app said was 3min away all because they wanted to sit in the parking lot and wait till last minute to pick me up and the app wouldn’t even let me cancel the ride
1 hour pick up time and another 1 hour drop off time
1 hour pick up time and another 1 hour drop off time
Worst transportation ever
This is the worst public transportation ever I’m always late for work even if I schedule ahead they are still late I don’t get this app it’s like they pick u up when they feel like it and there’s always no rides I don’t get how they’re partnered with uber when they always say no rides smh
The Hop positive experience.
Awesome transit and service! I Love it, and value the Hop a lot.
The app could use a lot of work. It would be better.
The app could use a lot of work. It would be better.
Hill County Transit
I love it. It’s a wonderful service. Highly recommended.🙂
Terrible service
I had a ride which should be 3 mins drop off it turns out to be 24 mins, idk whose idea to have this app
Reviewing the APP not the HOP
Edit to add:
Today I had a trip booked that apparently did not have a bus attached to the trip. How is it possible to book a trip, supposedly not select a bus type (as HOP cust svc claimed is what happened when i called to inquire as to the lack of bus at arrival time) and then still receive multiple updates about what time my bus would arrive??? If it’s true I neglected to tap on a bus choice, why did the app allow me to complete the trip booking? Why did I receive regular updates about this allegedly non-existent bus arriving? Did I book a phantom bus? Makes no sense and I had to secure other transport to work.
I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and d unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.
Today I had a trip booked that apparently did not have a bus attached to the trip. How is it possible to book a trip, supposedly not select a bus type (as HOP cust svc claimed is what happened when i called to inquire as to the lack of bus at arrival time) and then still receive multiple updates about what time my bus would arrive??? If it’s true I neglected to tap on a bus choice, why did the app allow me to complete the trip booking? Why did I receive regular updates about this allegedly non-existent bus arriving? Did I book a phantom bus? Makes no sense and I had to secure other transport to work.
I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and d unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.
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Reviewing the APP not the HOP
I would love a way to edit my trips because when I notice I made an error after booking, I am forced to cancel and re-book. Canceling even more than 24 hours in advance of a pickup time can trigger a message that claims you have canceled within 30 minutes of a pickup and now your account is under review. This is so upsetting and unreasonable! Please allow us to edit our actual trips after they are booked! What if I decide to leave work a little early? Or I want to go somewhere different after work. Or maybe I accidentally booked the trip for AM instead of PM. I can’t just fix them! Plus I risk losing this amazing privilege of much needed public transportation.
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Response from developer
Thank you for your feedback! We really appreciate you taking the time to share your thoughts. If you have suggestions or need help using a specific feature, feel free to reach out to us at support@spare.com — we’re always here to help and are constantly working to improve.
