Doesn’t always work right
The app is pretty good, however the feature to check in doesn’t always work correctly. Half of the time when I go inside the office, the front desk says that I’m not checked in although the app says that I am. So frustrating!!! Especially when the office is really busy and I have things to do!
Needs work done
Love how it lets us check in on app but I’m a customer & I wish it could let us update our billing details in the app and show us our billing date when it’s due. It bothers me I have to let front desk know I lost my card only for them to update it when I wish I can do it in the app. Thanks
Great initial visit
Both reception and Doctor were very helpful and professional. I’m convinced the future visits will be outstanding.
It keeps resetting after you try to login with the guest button Children running this Joint app 🤣😂
Every time you hit the login button to login and it resets and goes back to home and you can’t go anywhere on the Joint app
Are children running this Joint app 🤣😂🤣
Apparently, ever who puts info on this app doesn’t know what the they’re doing
Are children running this Joint app 🤣😂🤣
Apparently, ever who puts info on this app doesn’t know what the they’re doing
Pin
Need pin for app
Children running this Joint app 🤣😂🤣
Are children running this Joint app 🤣😂🤣
Apparently, ever who puts info on this app doesn’t know what the they’re doing
Apparently, ever who puts info on this app doesn’t know what the they’re doing
Good but could improve
I like that you show which doctors are at different places and you can check in to a clinic, but you can’t specify which doctor. I checked in before and wanted a particular doctor, but I didn’t wanna say hey I don’t want you to that doctor so it made it awkward
Still not working
Still will not let me take aftercare survey. Months now... please fix
Developer please read here thank you
I hope to have visibility to see how many people are in wait list when I choose different locations. Then I could better choose which location to go before having to drive there.
Good but Needs additional features
I am a longtime patient with chronic pain due to hEDS and cervical injuries. Regular routine adjustments have been a game changer in improving my overall quality of life, even if The Joint is a somewhat standardized service. I also have ADHD and can never remember how many visits I have or when it renews 🤦🏻 The app is a nice introduction that is very helpful for me. However, there are some key features that I think would make the app much better.
Pros:
1. Nationwide location & accessibility makes getting adjustments while traveling an incredibly valuable feature.
2. Check-in via app. (keycard scan was routinely difficult to login with)
3. I can see the number of visits remaining each month & when my account renews. Lifesaver for my ADHD!
4. I can see which doctor is at a location. I want adjustments by specific doctors that I’ve developed relationships with that understand my hEDS condition and how to adjust me properly.
5. Favorite Doctor feature (limited by Cons 1&2)
6. Military discount.
Cons:
1. The app only shows the Doctor(s) of the day during open office hours. It will not even show the Doctor name during the lunchtime closing. BIG COMPLAINT!! My home office doesn’t open until 10am, so I had to wait until 10am to see which Doctor will be in today.
2. Cannot see doctor schedules ahead of time; such as the week before. BIG COMPLAINT! The offices know the work schedules of their doctors ahead of time, so why can’t the app provide patients with those same doctor schedules?
3. Cons 1&2 make it difficult to plan The Joint visits into my weekly schedule ahead of time; especially since I only want to get adjusted by specific doctors. The offices know the work schedules of their doctors ahead of time, so I’m not sure why the app limits the info to the day-off and only during open office hours.
4. Doesn’t show queue or wait times.
5. Check-in only permitted when my location is within @ <100yds.
6. Cons 3&4 make it difficult to plan for tight time schedules.
7. Lack of Continuity of Care. Doctors are suddenly transferred to different locations without informing patients. Developing a good relationship with medical providers is essential to quality treatment and positive outcomes, especially for patients with chronic conditions like myself. This doesn’t happen overnight; rather, it’s built over time with practical experience and good communication. This issue may not be specific to the app, but continuity of care is negatively impacted when doctors are suddenly moved to different locations with no patient input or notice. It really sucks to finally establish a routine with a doctor only for that doctor to then get transferred. My Favorite Doctor has been transferred 3x over the past year, which means I’ve traveled all over this city just to see the same doctor who understands my medical needs. Now he’s back at my home office again. Just about every Con I’ve mentioned negatively impacts continuity of care.
Address the Cons, especially 1&2, and this would be a great app.
Pros:
1. Nationwide location & accessibility makes getting adjustments while traveling an incredibly valuable feature.
2. Check-in via app. (keycard scan was routinely difficult to login with)
3. I can see the number of visits remaining each month & when my account renews. Lifesaver for my ADHD!
4. I can see which doctor is at a location. I want adjustments by specific doctors that I’ve developed relationships with that understand my hEDS condition and how to adjust me properly.
5. Favorite Doctor feature (limited by Cons 1&2)
6. Military discount.
Cons:
1. The app only shows the Doctor(s) of the day during open office hours. It will not even show the Doctor name during the lunchtime closing. BIG COMPLAINT!! My home office doesn’t open until 10am, so I had to wait until 10am to see which Doctor will be in today.
2. Cannot see doctor schedules ahead of time; such as the week before. BIG COMPLAINT! The offices know the work schedules of their doctors ahead of time, so why can’t the app provide patients with those same doctor schedules?
3. Cons 1&2 make it difficult to plan The Joint visits into my weekly schedule ahead of time; especially since I only want to get adjusted by specific doctors. The offices know the work schedules of their doctors ahead of time, so I’m not sure why the app limits the info to the day-off and only during open office hours.
4. Doesn’t show queue or wait times.
5. Check-in only permitted when my location is within @ <100yds.
6. Cons 3&4 make it difficult to plan for tight time schedules.
7. Lack of Continuity of Care. Doctors are suddenly transferred to different locations without informing patients. Developing a good relationship with medical providers is essential to quality treatment and positive outcomes, especially for patients with chronic conditions like myself. This doesn’t happen overnight; rather, it’s built over time with practical experience and good communication. This issue may not be specific to the app, but continuity of care is negatively impacted when doctors are suddenly moved to different locations with no patient input or notice. It really sucks to finally establish a routine with a doctor only for that doctor to then get transferred. My Favorite Doctor has been transferred 3x over the past year, which means I’ve traveled all over this city just to see the same doctor who understands my medical needs. Now he’s back at my home office again. Just about every Con I’ve mentioned negatively impacts continuity of care.
Address the Cons, especially 1&2, and this would be a great app.
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First Visit
Dr Drew did an awesome job!! Thank you
Helpful app
Love how I can check in through the app, see which doctors are working, what time the office is open/closed. Would love to see a feature that shows how many people are actively in the queue. Sometimes there are so many people and the wait is an hour or more, I’d rather go during a slower time.
Useless for me
The app never lets me login when I go too long between appointments. Life happens and it's not always possible, why make it more inconvenient by making your clients obtain a code from the wellness center?
Wait time would be nice
Wish the app had a wait time or to see how many people are checked in before you. A check in system like great clips. Something like that since we have to drive 30 minutes to get there. Or shows busy times for that location. Also, a way to check out in the app. We got there waited 15 minutes sitting in the car since there was no where to sit or stand at the location, it was all full. no one left so we had to tell the receptionist to check us out since we couldn’t from our phone.
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Response from developer
Thank you for your thoughtful feedback. We understand how helpful it would be to see real-time wait times or check-in volume before making the drive, especially from a distance. Enhancements like this are actively being considered for future updates as we continue to improve the overall experience.
Problem w/rating feedback
Still issues with the post visit feedback not working and now my password went wonky too
Response from developer
Please reach out to us through our support form at app-feedback.thejoint.com so we can gather more details and assist further. Thank you.
App is simple but still good
The app doesn’t need to be super complicated. It accomplished the basic need. The only 2 things it doesn’t do is allow you purchase a package and it doesn’t adjusts you at home. I can see which doctors are in today and how many visits I have left.
Schedule
I would like to see the schedule of which doctors are at each clinic, even when the clinic is closed. Not only on the day it’s open, but a monthly schedule that I can see even when it’s closed.
Freaking horrible
By far bar none the worst app freaking ever
Not practical
For what is the app, if I cannot manage my account and my wellness plan there?
Useful but annoying
100% of what I use the app for is: checking in. However when I tap the “check in” button, instead of checking me in, it opens a pop-up that says: “we noticed you’re at a Joint! Want to check in?” — and then I have to check a second button to check in. This is incredibly unnecessary and obnoxious as a user experience.
Previous review: “Infinite loading screen Not even an error message. No UI. Just infinite logo.” — a really horrible failure mode, which the devs should fix. However if you encounter this, you need to delete and reinstall the app.
Previous review: “Infinite loading screen Not even an error message. No UI. Just infinite logo.” — a really horrible failure mode, which the devs should fix. However if you encounter this, you need to delete and reinstall the app.
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Response from developer
We sincerely apologize for the trouble you’ve had with the app. Please try deleting and reinstalling the app to ensure you’re on the latest version. If the issue continues, we ask that you reach out to us through our support form at app-feedback.thejoint.com so we can gather more details and assist further. Thank you.
