Infuriatingly bad app
The app is insultingly bad. I constantly get stuck in a loop of being prompted to log in and then it not recognizing that I have a valid subscription. I’ve contacted support before, they apologize, it works for a bit, and then the process starts again. I love the New Yorker, but this is ridiculous. Either use the desktop site or just cancel your subscription entirely, because the app is basically a non-option at this point.
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Search is suboptimal
I can’t find older articles I’d like to read using search. I really want to be able to do that.
Online Service Stinks
I've been having problems logging in using my still valid subscription for over at least two weeks now and their support staff is either unable or unwilling to fix my issue. I keep getting asked to renew my subscription and the link to reset my password has disappeared.
Why is the app so horrible
I get suggested New Yorker adds for stories I want to read and then when I click it not only will it never link to the app but when I sign in I’m taking to the New Yorker Home Screen and it’s impossible to find the story. When I search the title of the piece in the app it never comes up. Please just make the search bar work. It makes me want to cancel my subscription every time it happens but I love the reporting
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The worst search
I love New Yorker almost as much as I hate their app. The search is unusable, you can’t find anything in it. Get a UX designer.
Please improve
The best journalism is let down by an app that frequently crashes, logs me out & keeps telling me I don’t have an active subscription so I can’t use it and have to go via the clunkier web page instead. PLEASE fix.
Search doesn’t work
There’s a lot that I love about this app, but the search function is totally broken and has been for some time. There’s no way to, for example, find a review of a major film that came out three years ago, or a profile of a public figure. Even when I type in the exact title and author of an article, I get a million more recent articles, all irrelevant, because they contain one or two of the words I just searched. Using quotation marks doesn’t help. It’s infuriating and entirely fixable if they cared to fix it.
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App is awful
I have subscribed for decades. The app is awful. Don’t use it. Find another way to read it digitally.
Crashes and keyboard doesn’t fit
Good content but the app crashes a lot.
Also when playing the crossword, the keyboard is so close to the edge of the phone screen that it makes it hard to type.
Also when playing the crossword, the keyboard is so close to the edge of the phone screen that it makes it hard to type.
Search needs fixing
I’ve been a subscriber for a few years now, and I’ve generally had a good experience with the app with one exception: the search function is completely broken. It’s basically impossible to find a specific article, even if I’m searching the exact title. It’s frustrating.
Doesnt work
The app does not work plain and simple. I canceled my subscription.
AI summaries are unwelcome
I’ve been reading the New Yorker since I was a kid, having had some kind of subscription since the 90s. Now, as a busy adult, I appreciate the ability to read it online. The app is, generally, fine. It’s not flashy, but it reliably saves my place in articles I read and has dark mode. However, I just noticed that it has added AI summaries to some stories, and that sucks. The New Yorker is one of the places where I feel reasonably sure that what I’m reading was written by humans. Seeing begin to erode is sad and maddening. Please at least allow us to turn off AI related features.
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Sign in process
Constantly having to sign in and then having to troubleshoot the sign in process to boot is infuriating. Fix it!!
Abysmally hard to use and just stupid. I can understand why Advance is losing money
Constantly demands that you subscribe when you already have a subscription. Your active login hidden as “id.condenast.com”. I don’t expect to do forensic programming every time I click on an item on a third party site. A real pain and CN should do better.
Garbage
You have your users screaming at you for years about this app’s incredibly poor sign-in experience, and constant sign-outs. Your solution so far is to have some firm respond to reviews like you’re just hearing about it and an email to support will clear things up. It won’t, you need to actually make a decent app.
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So annoying I unsubscribed
This app, while beautiful, logs me out every single time I open it. ‘Subscriber? Please log in!’ Girl, I never logged out and opened you on Monday and logged in, for the thousandth time. I’ve had the NYTimes app for ten years and it’s never once forced me to log in again. This app it’s literally every single week. I gave up and cancelled my subscription. If yall figure this out, please let me know and I’ll return.
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The New Yorker app is EXCELLENT!!
Thank you for the amazing work you do for all of us!!! With people like you, there’s still hope… ❤️
Poor app
I've had repeated problems with this app over the years. It first of all confusingly uses either a "New Yorker" or "Condé Nast" ID to sign on. Good guess remembering which one you have. Last week's stories are not updated. It will not sign me in claiming that the digital subscription I just paid $127 a year for last week is not recognized. After numerous irritating emails, phone calls and "helpful advice" I still can't get it to work. Who wants to spend hours on this app bs?
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Does not deserve a single star
The app still won’t work on my fully updated laptop or phone. DO NOT LOAD THIS APP. IT DOES NOT WORK AND THERE IS ZERO SUPPORT.
Update 13 June: Got all the way to Link Your Print Subscription.
Rejected.
So close, yet still so utterly useless.
Update 13 June: Got all the way to Link Your Print Subscription.
Rejected.
So close, yet still so utterly useless.
The “magazine” that forces me to watch video
The New Yorker’s excellent-if-scattershot content is kneecapped in an alley with a baseball bat by its recent addition of unblockable auto-streaming video. It’s deeply sad that an institution of print media like this is so wildly insecure that they’re shoving Pivot To Video 2.0 down our throats. Add the option to shut it off and I will reevaluate accordingly.
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