The Pack by Zoetis User Reviews

What users say

Top reviews

Great service

The Pack is amazing. It’s an easy, convenient service that pays you back in rewards for purchasing certain medications. I pay a lot for my pets daily medications, The Pack helps me save significantly. Thank you I appreciate every bit you help with.

Love, but needs more habit trackers for cats!

First off, I really love using this app to keep track of my pets health and care. It’s awesome! But it’s sorta lacking in the tracking options for cats, like nail trimming and litter box cleanings. It also sometimes lags very slowly or has error messages when loading the journal (and this is after restarting my phone). Please continue making improvements with optimizations and cat options!
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Thank you!

Thank you so much! This really helps us to afford the care for our little guy 😊

Great Customer Service and Rewards

I’ve used Zoetis Rewards program for years-it’s very worth it. Because their rewards had been so profitable, I downloaded the app, in order to access the bonus points.
About 2 weeks ago I earned the last badge needed for my bonus points, but the email with the promo code never arrived. Only a few hours after submitting a help message today, I received an email apologizing for the inconvenience & informing me the bonus points were already added to my account.
Zoetis’s customer service really exceeded my expectations and gained more loyalty points with me in the process.
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Love this App!

Cute animations. Perfect & functional website, love the apps features, big plus logging medications and appointment reminders!

Fun and interactive!

This app is fun and informative about your pet’s behaviors!

Awesome

It is so nice to feel like we are getting some return on our vet visits.

Awesome app!!

Love submitting my invoices and keeping up to date with this app. So easy to use too.

Great for Pet Owners

I have been a member of The Pack for many years. I have found them to be informative and the staff has been very helpful when I have interacted with them. The Rewards program is truly a blessing. The extra cash, from needed medication, is very helpful in reducing vet costs. Thanks Zoetis! Keep up the good work!
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Bonus

It is nice to get a discount on Scootee’s medicine.
The Zoetis is a great company
I wish all of them would follow Zoetis practice!🐾

Saves time and money

Makes saving money at the vets office very simple and easy !

Pony lady

Excellent customer service. Products work well and they always help me with technical issues!

Doesn’t Work

For months now the app just gives me a Ruh-Oh error message when I open it, even after updates. What is the point of an app that never works?

App won’t let me in

App use to work but for some reason I’m not able to get in. Need this app because that’s where we order our cats revolution plus medication from. What’s going on with it?

App No Longer Works!

Click it and I get a “Ruh Roh, error” message and “try again” doesn’t work…

Delete?

What is the purpose of this app now? I seem to still get alerts I had set, but the app doesn’t open any longer. All I get is the “ruh roh” error

Won’t open

For a week now I haven’t been able to upload 2 receipts. Everytime I open the app it says there was an error and to re try. I hit re try and it does nothing. Super frustrating, especially since the receipts are only good for a certain amount of time!

Librela Injection Rewards

These rewards have greatly helped me be able to continue to get these necessary injections for my 16 year old dog.
Thank You

Not working

I loved this app but now it will not work. I can’t get it to open or do anything. This is so frustrating and I’m over the app

Helpful and saves me money

The app itself is easy to use and it’s great that I can get some cash back on products my pets use every month