First time user
Simple and easy. Our drivers, to and from were both super friendly and polite.
Does not pull up my reservation
I created a reservation then found the app. Still using the same info it does not pull up my reservation.
Nothing but trouble
I’ve been trying to do a simple thing for over and hour. First wouldn’t accept credit card change then would help me finish, call - no help tried again and again. Called the number again and only support is to complete online form. After filling out their stupid chat 10 times.
Hideous service (Atlanta)
Good luck waiting for a bus. They shuttle workers not passengers. Dreadful.
Annoying company and app
I hate receiving marketing messages from this company every day or what seems like every day, including all the notifications from the app, but also the emails. It’s all goofy stuff too, like how I “unlocked” an extended discount a little bit ago, only I didn’t do anything. I cannot begin to communicate how much I despise marketing that is set up like that.
I can understand how some people might find that a welcome intrusion, but I don’t. And, it’s all or nothing with the notifications. I want to disable all marketing notifications entirely and keep any that might be useful from a pure utility perspective. As infrequently as I need to use something like Parking Spot, I don’t care what promotions are going on. Not one little bit.
I can understand how some people might find that a welcome intrusion, but I don’t. And, it’s all or nothing with the notifications. I want to disable all marketing notifications entirely and keep any that might be useful from a pure utility perspective. As infrequently as I need to use something like Parking Spot, I don’t care what promotions are going on. Not one little bit.
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Friendly
Drivers are friendly and carry your luggage on and off the shuttle. Most of them will put the luggage in your car when needed.
A money grab, like everything else.
Pay more for covered. Pay more to be picked up by a shuttle. Pay more if you want to pay later. Everyone is out to screw you these days and this lot are no different.
Mr
Terrible customer service. Had 10 days parking and they never credited my account for the days. Also charged rack rate of $15/day instead of the $10 I agreed to. I’ll never go back there.
Can’t redeem points!
I can never find an easy way to redeem points. App sucks!
Great airport parking
This was the first time using this parking since park 2 Go closed. This will be our new parking spot when we travel out of town. The way they pick you up when you park and return you right back to the same spot to retrieve your car. We didn’t wait long at all. Thank you “The Parking Spot”.
Bad Service
The parking lot itself is fine, but the shuttle service needs serious improvement. There are never any pickups for Terminal C arrivals. Drivers seem to focus on dropping off departing passengers and then drive right past the arrival pickup area without stopping. This leads to long waits and unnecessary frustration after a flight. The shuttle service needs to be more reliable and make consistent pickups at Terminal C arrivals.
If you'd like, I can also make it sound more forceful or more concise for Google Reviews.
If you'd like, I can also make it sound more forceful or more concise for Google Reviews.
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Can’t opt out of tracking
I had been quite satisfied with the app, although the daily rate to park in Philadelphia had taken a big jump. I hadn’t used the app for several months and when I went to make a reservation on my phone I got a pop-up notification about tracking shared with other unnamed apps, with no apparent way to opt out. My reaction is to delete the app and make the reservation on my laptop, where I have more control of tracking activity.
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Help
No phone number
For help
For help
Too easy to get on the wrong bus. Waste of time
The system this company has for getting you back to your vehicle is a serious weak point, especially if they offer
more than one location. The signage at boarding is mediocre and intricate, specifically in Houston. Nobody asked or helped when I boarded and the drivers rely on paper receipts to drop off passengers one at a time.. When the error is realized you are stuck on the bus and they drop you off back at the terminal to get back in line. Ughh!
more than one location. The signage at boarding is mediocre and intricate, specifically in Houston. Nobody asked or helped when I boarded and the drivers rely on paper receipts to drop off passengers one at a time.. When the error is realized you are stuck on the bus and they drop you off back at the terminal to get back in line. Ughh!
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Don’t bother calling for assistance if you need it
Nobody will pick up. Scam business.
Service getting worse
Prices up, service down. Hard to recommend when you stand in parking spot and no shuttle picks you up (Atlanta)
Waiting on confusion.
This is our go to parking option for flights. However it is frustrating watching many shuttles for so many other services come by time and time again. One other service had 4 shuttles come in the time one came for us. And there were so many folks still left waiting for the next one, another 20-30 min later.
Finally on the shuttle, and the driver had no idea where our cars could be. We had to direct him. I totally get a little bit of being the exact car position. But to be in a completely wrong lot is very frustrating after waiting 20-25 min to be picked up in the first place.
Finally on the shuttle, and the driver had no idea where our cars could be. We had to direct him. I totally get a little bit of being the exact car position. But to be in a completely wrong lot is very frustrating after waiting 20-25 min to be picked up in the first place.
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Arm Twisting to “Pay Now”
NOPE!!! I can no longer recommend either Parking Spot lot for airport parking at Dallas Love. It used to be the best option, at $8-$10 per day. They now charge $19.95/day, while the new airport terminal parking is $21 for the brand new parking terminal which is attached to the terminal via a very well lit, air conditioned, CLEAN walkway.
Parking Spot requires a wait for a shuttle bus, coming and going.
On drop off, it can be a no-wait situation or longer. Frequently, we’ve had to wait 5-10 minutes at our car or start walking the lot, hunting for the shuttle to take us to the terminal. Not fun with luggage at 5am on a cold rainy morning.
On return it requires a hike (mostly outside on an uneven sidewalk) plus another (outside) wait for the shuttle from terminal to your car. Usually about 25 minutes from baggage claim if there is NO one in line and a shuttle is even there.
And at $19.95 per day, that’s just ridiculous, when there is a brand new-ish terminal, climate controlled and well lit walkway to terminal parking at $21/day. Well worth that small difference.
I am a long time Parking Spot member as well as long time AAA member, and even with the AAA discount, it’s still worth going with the airport terminal parking at Dallas Love.
Until The Parking Spot gets over itself.
Parking Spot requires a wait for a shuttle bus, coming and going.
On drop off, it can be a no-wait situation or longer. Frequently, we’ve had to wait 5-10 minutes at our car or start walking the lot, hunting for the shuttle to take us to the terminal. Not fun with luggage at 5am on a cold rainy morning.
On return it requires a hike (mostly outside on an uneven sidewalk) plus another (outside) wait for the shuttle from terminal to your car. Usually about 25 minutes from baggage claim if there is NO one in line and a shuttle is even there.
And at $19.95 per day, that’s just ridiculous, when there is a brand new-ish terminal, climate controlled and well lit walkway to terminal parking at $21/day. Well worth that small difference.
I am a long time Parking Spot member as well as long time AAA member, and even with the AAA discount, it’s still worth going with the airport terminal parking at Dallas Love.
Until The Parking Spot gets over itself.
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No complaints!
Just as I was walking out of the airport, a bus pulled up. I love not having to wait!
Endless spinning at entry gate
This POS wouldn’t stop spinning when trying to enter the lot. Thankfully the email QR code was available (which immediately loaded in Gmail app)
