App has declined.
I rarely review an app, but for this Picklr App, I’ll make an exception. I first will note The Picklr does not let you manage any account information via a computer- it all has to be done on their app. Prior to earlier this year, you used to be able to manage your account membership and reservations on the app, and it made for an easy experience. For one, you were able to withdraw members from your reservations that are no longer attending. You also could change your membership (terminate, adjust auto-remewal, etc.) right from the app settings.
Both features have since been removed, requiring me to contact the club and hope somebody picks up the phone or answers my text messages. With reservations, I now have to either: 1) ask the club to remove the person; or 2) ask the person to remove themselves. It’s extremely cumbersome.
I’ll add that my membership is up at the end of next month. I wanted to turn off auto-renew so that I can consider if I want to renew again. As I mentioned, that feature has been removed for members through the app. You have to contact the club and make them shut off auto renew so you aren’t charged $1400 if you forget.
These were features that were always included in the app since I started my membership in 2024. There’s no reason to remove them in 2026. It’s cynical for me to come to such conclusions, but it gives me the impression that corporate is doing it to cause some of us to receive no-show fees or to auto renew our memberships. This isn’t good business practice, and it should not count on us having to chase down the club to manage our membership.
Both features have since been removed, requiring me to contact the club and hope somebody picks up the phone or answers my text messages. With reservations, I now have to either: 1) ask the club to remove the person; or 2) ask the person to remove themselves. It’s extremely cumbersome.
I’ll add that my membership is up at the end of next month. I wanted to turn off auto-renew so that I can consider if I want to renew again. As I mentioned, that feature has been removed for members through the app. You have to contact the club and make them shut off auto renew so you aren’t charged $1400 if you forget.
These were features that were always included in the app since I started my membership in 2024. There’s no reason to remove them in 2026. It’s cynical for me to come to such conclusions, but it gives me the impression that corporate is doing it to cause some of us to receive no-show fees or to auto renew our memberships. This isn’t good business practice, and it should not count on us having to chase down the club to manage our membership.
Show more
Locked out of my account
The app was buggy so I deleted it and reinstalled it. Now I can’t sign in. When I try to log in, I receive a message that my credentials are invalid. I have also tried asking for a magic link and a password reset to be sent to my email but there is no response (I checked my junk mail).
What I like! What I Don’t
The Picklr Facility in Newtown is first class. The staff is very friendly and accommodating. That’s what I like.
What I don’t like is that I can’t play when I want to play.
I like to play intermediate 10-12 M- W-F.
The problem is that it is fully booked a week or more in advanced. I end up playing outside because I can’t play when I want to play.
I would like to play 8 times a month but I rarely get the chance. This makes it a poor value for me.
I would play 12-2 but it is not available. The Management is considering a 12-2 Low Intermediate but it has not happened yet.
Ironically, the club is over packed between 10-12 and then mostly empty after that.
The big question from my perspective comes down to why can’t I come and play when I want to play?
If all courts are packed then add an adjoining time frame like 12-2 to hopefully relieve some of the demand of 10-12.
Thanks for your consideration. The Club is great except for this really Big problem.
What I don’t like is that I can’t play when I want to play.
I like to play intermediate 10-12 M- W-F.
The problem is that it is fully booked a week or more in advanced. I end up playing outside because I can’t play when I want to play.
I would like to play 8 times a month but I rarely get the chance. This makes it a poor value for me.
I would play 12-2 but it is not available. The Management is considering a 12-2 Low Intermediate but it has not happened yet.
Ironically, the club is over packed between 10-12 and then mostly empty after that.
The big question from my perspective comes down to why can’t I come and play when I want to play?
If all courts are packed then add an adjoining time frame like 12-2 to hopefully relieve some of the demand of 10-12.
Thanks for your consideration. The Club is great except for this really Big problem.
Show more
Poorly designed and buggy
Yeah, barely works at all, especially when searching for people to add to your court booking.
Not too user-friendly
I dread using this app
seriously deficient
This app needs a full tear down and rebuild. Confusing to use. Push notifications don’t work reliably. Picklr needs to do better.
Sludge
Easy to join the membership, but no way to cancel your membership through the app and my club would not let me cancel by phone.
Wack app
Terrible UI to try to find and sign up for open plays and group plays. Super confusing layouts. In addition, it doesn’t have the most basic capability you would want, which is to message other members at your club to set up group play. Instead, we have to use Swish to keep score for round robins and then use Teamreach, but wait only the club can message members on teamreach. Seriously, that might as well be social media since that’s the only use for it.
Pickleball is supposed to be about community, so I’m paying a monthly fee for something that gives me less access than just having a WhatsApp group with the local public park.
Picklr needs to rethink this approach. Also, why would they be ok with members needing 3 different apps.thats just a poor user experience.
If I could set up group play with other members, I’d happily pay the high monthly membership, but with the constraints I’m not sure I’ll stick around and I’m hearing the same from other members for the club that just opened a week ago.
Pickleball is supposed to be about community, so I’m paying a monthly fee for something that gives me less access than just having a WhatsApp group with the local public park.
Picklr needs to rethink this approach. Also, why would they be ok with members needing 3 different apps.thats just a poor user experience.
If I could set up group play with other members, I’d happily pay the high monthly membership, but with the constraints I’m not sure I’ll stick around and I’m hearing the same from other members for the club that just opened a week ago.
Show more
Rarely works
If you click on one of your sessions you’re waitlisted for, you are often taken to the next session you’re actually signed up for. I have reported being unable to sign up for sessions multiple times and always “The manager will call”. I get taken off the waitlist with no notifications despite them being turned on. It’s impossible to figure out how to take yourself off a waitlist.
Show more
Poor Experience & Crashes
This app is overly complex and constantly crashes
Need this to sign the waiver
Bro how can you make me create an account to sign a waiver for this. Very dumb.
Hit and miss
Sometimes it works well and booking a program is easy. Other times you can’t sign in, or viewing a session roster brings up a a completely different session roster, or the app adds a bunch of locations to your favorites and you end up spending time removing them manually, or random locations are added so you reserve a week in advance at the wrong location and can’t play at your home location. They should allow you to lock favorites so this stops happening.
Show more
Waitlist poor
Ok app. Waitlist functionality should be completely re-worked as it’s currently awful.
The UI makes no sense
This app needs a major overhaul.
- The main screen is cluttered and is not intuitive to follow.
- To view the calendar, you get a massive grid that you have to scroll ACROSS to track. A list view, with the ability to filter out skill level would make this so much easier to navigate.
- When you want to read the details of an event, you can only scroll so much. You have to release your finger to keep scrolling.
- Why can’t we get app notifications when a waitlist spot becomes available? And even when you click the in your email, it takes you to the mobile web version — not the app. Thus needing to re-login. (While on this topic, magic link button doesn’t work. Nothing happens.)
I hope the Product or UX team sees this!
- The main screen is cluttered and is not intuitive to follow.
- To view the calendar, you get a massive grid that you have to scroll ACROSS to track. A list view, with the ability to filter out skill level would make this so much easier to navigate.
- When you want to read the details of an event, you can only scroll so much. You have to release your finger to keep scrolling.
- Why can’t we get app notifications when a waitlist spot becomes available? And even when you click the in your email, it takes you to the mobile web version — not the app. Thus needing to re-login. (While on this topic, magic link button doesn’t work. Nothing happens.)
I hope the Product or UX team sees this!
Show more
There’s gotta be a better way right?
This app performance is really bad.
If you are using an agency to build this app for you, you might change to a different one. The new UI/UX is terrible too
If you are using an agency to build this app for you, you might change to a different one. The new UI/UX is terrible too
4.0.2 QR code is hidden
v4.0.2 will hide the QR code on the main screen on app restart. No other way to show QR for facility registration. Restarted, reinstalled app, no change. iOS 26.2.1.
Glad to send screenshots and more info to team but the App Feedback option is disabled.
Glad to send screenshots and more info to team but the App Feedback option is disabled.
Keeps crashing
App keeps crashing when you click on details for a session you are registered for.
Never loads
The app never loads. I have deleted and re added the app many times. If it does open it takes forever.
Glitchy and more glitchy
Please fix the glitch on IOS app. From the last update, every time you try to look at details of the sessions you’ve selected, e.g. who is on the roster the app closes. It’s been about a week and still no fixes.
Buggy App
For the last week, the app keeps closing by itself and returning me to my phones home screen. Sometimes, I can see a session I’m signed up for, but the app crashes out when I select ‘view roster’. Tried turning phone on and off. Tried uninstalling and installing app. Tried updating to the latest IOS 26.2.1 tv Help!
Show more
