Mr member of star app login
Trying to log in for 3 weeks no support from anybody at the Star sovereign diamond or others . Rang 7 times visited on site 3 times no clue said would raise an I.T. Report but no action. They have no idea but happy to take all members money
Need a new IT department lol
Can’t book a hotel room on the app never works the way it should. The screen won’t even show the month to book just shows the last week. You need to do better if you want people to go digital but can’t get the app right. Time to sack the IT department and hire others
Freeze screen
When clicking “oasis mega Nov 2025” draw the iPhone screen always freezes. Never able to read the details in the app. The freezing screen happened many times in the last few years and not improving.
Terrible app
Has Face ID but that doesn’t work most of the time and you have to go back and log in all your details again. Very annoying. Sometimes the app just disappears and I am left with a blank screen. Very poor app for a large organisation.
Really bad
This app is terrible, who allowed this to pass testing and be released to customers! Worse user experience with constantly having to log in, even after enabling biometric login!
Stuck in the Past – This App Needs Much Needed Work
This app feels seriously outdated. Every time I log in, I have to manually enter my account details and password — even after enabling Face ID. What’s the point of having Face ID if it still asks for full login credentials every time? Needs a major update to meet basic usability standards.
Painful login experience
Constantly logs me out and never remembers my login status or the fact I’ve enabled biometrics. The sign in form doesn’t auto fill email properly either. Super annoying. Hate using this app.
useless app
since the new update in November - I am not able to login to the app anymore. it always says try again later. have to go into the star now to try and fix my login because no one answers their phone.
Signing in is a nightmare
Always refreshing when trying to sign in. Always signing you out. Requires uk own devices authentication every time even though it’s the same device I am using. Look at all the other reviews they all say the same thing The app is basically unusable.
Constantly verifying log in
This app constantly requires you to re-verify, multiple “one off” device approvals and forgets you have approved Face ID for log in. It’s a very tedious app for a company which should have a much better system than this
Terrible
We’re in 2024, why does it takes weeks to ‘update’ an app? Which still doesn’t work. Haven’t been able to log in for weeks now despite resetting and doing everything required. Staff have made me goto the front desk to check anything I need to know everytime as they said the App and kiosk are still updating.
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It's worse!!
Not sure why companies do this. Why is there multiple security measures in place for an app that doesn't have access to your bank or any other financial information for someone's financial gain? I check tier points, book restaurants, book hotel and check promotions. Wow!! My bank app doesn't have this much security
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Most recent update doesn’t work
Updated app yesterday or day before, was able to login through Face ID or password now saying something went wrong please try again later since then when trying to login. Something to do with MFA update probably. Where it started from But can’t login anymore to check account settings.
Tried logging into website, can’t even do that now .
Tried logging into website, can’t even do that now .
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Useless
This app is so useless just like their management, after updating the app I now can’t even sign in even with the right credential. Keep saying something went wrong, try again later, no wonder no one want to play there anymore
Out of date
In this day and age you’d think a sophisticated business like Star could easily integrate Face ID or fingerprint to sign in but no, still living in the past where you have to enter your card number every time. Ridiculous and also plain lazy!
The is fine
The app is ok does basic re information but no digital card for when out and then drop into the casino unexpected please add a digital card.
Please make logging back in easier
The constant need to find your member number and enter it each time you want to use the app is annoying. Please use Face ID or a PIN number or even just remember membership number option.
Thanks
Thanks
Better, but not great.
The update definitely has more info than it used to, but with the new covid restrictions and floor zoning there should be a lot more available in the app. The zone map and all current requirements should be a bare minimum. Totally blindsided turning up at Sydney and being told about all the changes.
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Terrible
This is the worst app I have ever seen. The colour scheme is impossible to read any of the words. Who thought that putting a white font on a yellow background is in any way legible? Also the font is way too small to read anything. Please fix !!!!!
Needs touch/Face ID.
The app does what it claims to but constantly having to sign in every time you want to use it gets old really fast. The app needs to either get a permanent login token, or implement touch/Face ID login like nearly every authentication app has already done.