Slow to load
The app consistently times out when loading - very frustrating. Will not be renewing
Auto-play video mess
This app (and website) is a complete mess of endless auto-play videos, which are highly distracting. If I want that user experience I would download TikTok. It’s mad that developers think this is an appropriate for Telegraph users. I’m going to let my Telegraph subscription lapse at renewal because the Press Reader app gives access to the actual newspaper without the ridiculous intrusive auto-play content.
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App
Useless, paid I. Apple Pay twice. No paper just keeps sending me back to subscribe?? Given up, says no payment, but have paid twice and still cannot load Times App asking for payment AGAIN??
Terrible tech support
I have lost the puzzles function on my iPad. Complaints to the tech team have been handled worse than useless. In fact apart from bog standard responses I am three weeks in with no resolution. I note there are other users experiencing similar issues. Paying for an incomplete service and being ignored are damning indictments on a supposed professional organisation. Escalation seems to. Be the only option
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Pretty scammy for a major pulbication
Can’t cancel online and it says call phone number to cancel. Customer service is ‘closed’ though - 11:30am on a Tuesday. Online chatbot said the offices were closed and automatically ended the conversation. And the app won’t let me login on to my existing subscription. When most companies and their apps are smooth and simple these days, it’s quite amazing when one makes cancelling so difficult. Dodgy.
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