App not worth it
The support never answers the phone no matter what time of day it is or what day it is. I’m missing hours because I can’t login too get the jobs. The old system worked this new system is a disaster.
Worse app
Even when location is on it gives us a hard time clocking.
App not working
It keeps logging me out an when i put my number in it says contact support i texted the number no response an i called it keeps hanging up on me so frustrating this how i clock in an out for work
Update
Not able to see the clients that I have. The shifts show or they don’t they come and go as they please even though they are supposed to be up there. I could be In the middle of a shift and the clients name disappears from my shifts for that day. Because of that I’m not able to clock in and out or see the clients plan and address information. It’s aggravating!
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Meets my needs
Let’s me clock in and out, view my client care plan and notes from last caregiver. Love that there is no password!
Update
Not recording my clock in and out
Doesn’t allow me to see past notes from cgs
Doesn’t allow me to view past notes from morning or night time caregivers. Please fix this as we caregivers rely on our notes for some of our communication
Response from developer
Hi there! This has been addressed, please contact support if you are still having problems.
Compatibility limited
Privacy and terms of service pages are always “coming soon” so they force you to blindly accept it. No other way around it. App also doesn’t support android 12 or earlier and no users can post about it on the play store due to the fact they are blocked from reviews until the app has been downloaded. What a great Loop hole. Got to have some backwards compatibility, can’t expect everyone to have a new phone.
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Response from developer
Thank you for your review. TheKey Caregiver connect app support Android 9 (2018) and later and iOS 13 (2019) and later. Our privacy policy and terms of conditions are available, please contact our app support f you need assistance.
Caregiver
Shout out to HCA Bay Area! Palo Alto
