App good if you follow below
I adjusted temp to 65 and use scheduled mode to schedule when solar was best
I found if you use scheduled mode set each day individually as auto copy did not appear to work correctly, 65 degrees ensured was at 63 enough during the week to not need or trigger anti bacterial cycle
Doing this - mine now works perfectly - absolutely no issues once I followed above
I found if you use scheduled mode set each day individually as auto copy did not appear to work correctly, 65 degrees ensured was at 63 enough during the week to not need or trigger anti bacterial cycle
Doing this - mine now works perfectly - absolutely no issues once I followed above
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A lack of user controls
Biggest issue with the app OS the lack of user control functions. The antibacterial cycle should be given a time frame as set by the user as to when it starts. Tonight the cycle started at 7pm - right at the peak power pricing and the end of solar generation. Please app developers, give us the option of telling the antibacterial cycle that it can only run between 9am to 4pm for someone that has solar or at other times when the power price is low
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Excellent Support and Reliable System – Special Thanks to ALEN.
Initially, I was very disappointed with the Thermann app as it stopped working after a few weeks, and I even shared a negative review out of frustration. However, once I reached out to technical support, my experience completely changed. A technical expert named ALEN handled my case, and I cannot praise him enough. He investigated the issue thoroughly, identified that the problem was not with Thermann but elsewhere, and guided me with clear, step-by-step instructions until everything was resolved. His professionalism, patience, and technical knowledge were outstanding. Thanks to his support, my system is now running perfectly, and I am extremely satisfied with the product. I also appreciate the level of after-sales service I received, which gave me confidence in the Thermann brand. Because of this positive experience, I am happy to update my rating to a full 5 stars and recommend Thermann to anyone looking for reliable products backed by excellent technical support.
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Excellent support
Had an issue with the app. The support team were excellent in getting it up and working again within 24 hours. Keep it up 👍
Shocking App
Worst app going around. Lost my water heater & now cannot reset or find it on the app. DO NOT BUY A THERMANN
