Terrible support
I have had this app for 5 years. Recently it stopped working telling me there was something wrong with my solar panels. So I had someone come out and check the system over and it is working perfectly. The app continues to say there is a problem despite deleting and reloading the app. I have emailed for support multiple times but zero response from the company. So now I have an app that doesn’t work.
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Complicated. No help.
Could not get this to work. Technical to set up. No consumption data even after consent provided. Basic dashboard data available in other Apps for free. No direct help available. FAQ’s not helpful. No email help unless technical questions answered.
Dead end
App was great until I went in to view a recent bill. Now I cannot return to the dashboard and I’m stuck at a blank purple screen.
No customer service
Solar analytics can be helpful and provide a good service. However, if you end up changing to a plan that seems to be incompatible with the algorithm then is essentially useless. The whole premise is that it’s supposed to help you save money so if it can’t track your plan then what the point, I might as well use the analytic system that comes with the inverter. But what worst of all is that they will never respond to your customer service requests. I’ve sent them countless messages over the last 6 months for support and haven’t received one reply. Avoid.
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Good when the system works
This app is good when the system works. However my unit has had a communication issue for two months which has rendered the app useless. I have Solar Analytics almost two months ago with no response and followed up with them. While not relevant to the app, I would like to warn anyone who was sold a lifetime subscription. Mine has only lasted 3 years.
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