Update made it impossible to use the app
The new update requires iOS 26 which my phone cannot do. This makes it impossible to use the app now with an older phone.
Damaged books
I ordered four books and two of them came damaged. The books were not in a box and instead came in a bag. Since it came in a bag they got damaged. One of the book had a damaged from cover and the first few pages were also damaged. For the second book the side of the spine and some pages were damged.
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CAPTCHA
For some reason Thriftbooks has decided to increase their security and now I have to do a CAPTCHA every time I open the app. I don’t know if there has been a problem with bots or what but if that doesn’t go away soon I’m deleting my account.
Cancellelation
I placed an order and IMMEDIATELY realized I ordered the wrong book and requested a cancellation less than 5 min after and it was denied 10 min later.
Rewards expire
They have this thing where if you buy so many books, you get a free book.
Problem is, points expire, and unless you’re ordering a lot of books regularly, you will never, ever, see that benefit.
It’s kinda of sleazy.
Problem is, points expire, and unless you’re ordering a lot of books regularly, you will never, ever, see that benefit.
It’s kinda of sleazy.
UI is atrocious
I like that I can buy pretty much any book for cheap but the ui is terrible and hard to navigate through
Not usable on older iOS
Cant use the app anymore as it requires iOS 26. I have an older phone and don’t even have the option to update to iOS 26. Not ordering books here now and I’ve been a customer for many years.
Ads After Purchase
Having to see ads and offers just to track my order and see my receipt is unacceptable to me and is a 1 star review in my book.
Great Store & App
Without this site, I would have never been able to afford the books and the knowledge that I’ve gained from them. I don’t even know how this app doesn’t have a five star! Most books come used from a brick and mortar because many have already flipped through the pages and we’re able to get these books at 10% of the cost!
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Needs a consistent back button!
Thriftbooks as a company is truly amazing and I haven’t bought a book any other way in years. However! The app has a severe lack of a back button. It’s there sometimes, but sometimes it’s not. Like when I click into an order to track—the only way to get back to the home screen is to force close the app and reopen it. There needs to be a fix for this. There should always be a back button! Please! I beg!
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Account creation problems
Did not create my account. Could not log me in and could not reset my password. In other words, this app gives problems at Hello.
Book Mold
I’ve bought from this app a few times because they’re cheaper books. What I didn’t expect was for them to ship a library book to me with mold on it. I was disappointed with my first order because some books were bent or had slightly discolored pages, but I knew they were pre-owned books so I sort of knew what I was getting into as I wasn’t able to personally look at the quality of each one. This time around each book smelled sour and one even had large stains which contained a bit of mold too. Just because I chose “Acceptable” quality, it should not come with mold.
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Bad for trying to sell
They will never take any of my books I want to sell. Maybe 10% of what I try they will accept and those I only get $0.60-0.90 for. I am trying to sell good books also.
Back button request
Pls add a back button. It is very annoying having to close out of the app every time you need to go to the previous page.
Lovely service
Severely lacking in UI accessibility/rationality
Force to update app to use
Love the service. Bought so many books, however upon opening the app now, it asks me to update to version 26. I am running an older version. I do not want to update. Is there really a need for you to force this to users who don’t want to? To buy books? Really? I hate when companies force this. Won’t be using for a while I guess. Please make usable / compatible to older iOS version users.
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Always the best
I can’t say enough about the customer service. They really are awesome. I have asked them about many over and above and they’ve never answered no. I have been ordering from them for years. All my friends and family have seen lots of books and I’ve never been sent anything not close to perfect. And it’s great to get some very hard to find books too. Thank you for being a source for this
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Crashing
Constantly crashing- won’t let me do anything
I Love This App, but Filters Need to be Fixed
I’m in love with this app! I’m a teacher for 0-3 and they have such a great collection. The only critique I do have is that the filter is slightly inaccurate. I specifically selected to look for infant/toddler books and for some reason I was getting books like Wuthering Heights which isn’t really appropriate for the age group I looked for.
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Recaptcha Hell & Bar Scanner Fail
I hate this app for two reasons. First, it makes you do a Recaptcha every single time you open it and repeatedly while using it. Second, the bar code scanner feature for Buy Back does not work so you have to manually enter EVERY SINGLE code which is an epic time suck when you are trying to sell back 20-30 books or more. And once you do get a Buy Back order put together, you can’t print the shipping label from the app. It will open in a window but the window gives you no buttons to save, print, or even exit back to the app. The app essentially freezes in the shipping label window. I hate even opening this app bc I know it’s going to suck up gobs of time for something that should be simple and quick.
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