Awful app
The app never works. It never saves my preferred clinic (I’ve set it about 20+ times now), and doesnt save the photos correctly in the issue tracker. It either shows one of the multiple uploaded or none. When I submit tech issues through the contact us form, no one ever does anything about it and I hear from no one. Also, you can’t change your email address on the account which is truly wild. I wish the app worked as there are great ideas/features but it’s always a total bummer using the app because of these glitches/problems that are never resolved.
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App is not efficient
Cannot set pets specialists as preferred clinic. Cannot make appointments through app with specialists. App is not functional or useful. It’s much easier to just call. I just downloaded the app 15 minutes ago and will be deleting immediately.
App Won’t Book Appointments
Kees erroring out. Very annoying. Will have to call when they open.
Garbage
This app only works on occasion. The website itself keeps wanting you to recreate a new password. This system is horribly broken. Wish my vet would have switched to something better.
Nothing works
Literally can’t even log in. Button do not work on this app.
Terrible
Can’t book an appointment, doesn’t work. I’ve updated that my dog is neutered also and it won’t save
Unbelievable
Ignore the fake 5-star reviews, because every button on this app is broken. Booking an appointment or filling a prescription is impossible. Whoever entered my pet’s name during the migration from the old app MISSPELLED the name, and now there is no way for me or the team at the vet’s office to fix it. The contact form appears to work, but it has been 3 or 4 weeks with no reply. So who knows! The whole thing is absurd, and after paying for ThrivePlus for two years with nearly zero return on that investment, I am finding a new vet. This cannot be the only “affordable” game in town.
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Unable to Establish Account
Trying to set up a new account and wants you to verify with a code sent to your email but by the time it comes across(almost 2 hours later) your session expires and the code won’t work. Then you request a new code and the same thing happens.
Absolute garbage
Takes over 24 hours to request a password reset upon a new account. My 2 year old could write a better app
Does not send verification code
It takes over 12 hours to receive the verification code to set up an account. I still have yet to create an account.
Need to add Nail Trim as a reason for visit
The app overall is great, but it is missing service options. And due to this I am answering the same question EVERY 4-6weeks, "why are we seeing dog 1?" Followed by the second question "why are we seeing dog 2?" Followed by the third question, "so you only need to see the tech?"
To summarize, if all regular visit reasons were listed this would be a 5 star app.
To summarize, if all regular visit reasons were listed this would be a 5 star app.
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App is garbage
I’ve been trying for several days to setup an account. When I put in my email address the app says a code will be sent to me. I don’t receive that code for hours, some cases days. And by that point I have to request a new code. I can’t give this app a good rating if I’m never able to use it because they don’t send the verification code timely.
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Account keeps getting deleted
My account keeps being deleted from the app and support never replied to my emails.
Where’s the vax schedule go
The app used to have the vaccination schedule, which was quite helpful. The schedule is no longer in the app, just a list of past appointments with generic descriptions. Far less useful. But at least I can finally log in.
Thrive app is great!
I love this app, I was able to see my pet’s and their medical records & manage my Pet’s membership. I just used it to book an appointment for my pet’s Vaccinations, it’s easy to navigate.
Great App
Great app, super user friendly, easy to schedule appointments for your pets. May sign up for a Thrive Plus Membership soon.
A intuitive app to manage your pets
This app is great because I have all my pets health related information in one place. It allows me to keep track of medications, issues, request appointment and book appointments.
Location issues
I could not get the location to add my vet! Very frustrating!
Horrible
Doesn’t let me log in. I can log I. Via a browser but I don’t see any visit or medical history.
Horrible app
Information does not crossover to the computer so I can’t book online, somehow made an entire new account with all the same information but none of the records. Can’t use the app because it keeps crashing when trying to make appointments. The app is supposed to make things easier not 10x harder?? Might as well go to a different vet if I have to start all over.
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