Not loading
More often than not, the app doesn’t open for me on the first try. Get a “loading greeting” error. Used to work great … not sure if vendors changed since changing from a credit union to a bank.
Functional but Outdated
The app works well but it can sometimes stall when loading giving you the impression that it has crashed. This app accesses legacy accounts. If you are a new customer with Thrivent Bank you will use the Thrivent Bank App. This app is for those of us who joined when it was previously Thrivent Federal Credit Union.
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Spotty Performance
Half the time I open the app to use it, it freezes after logging in on the loading page and I cannot access anything in the app, so I have to repeatedly close and reopen and log in until it finally works. Sometimes even after 5 tries it still doesn’t work, and I just have to hope I can afford what I’m trying to buy since I can’t check how much money I have.
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Moved the Log Off icon. Why?
I have the newest version (2025.02.02.3) and for some reason the UX folks thought it would be an improvement to move the Log Off icon under the “More” page. It isn’t. I can’t log off from the Accounts page anymore. Please fix this.
Travel Notice
It is strange to me how Thrivent can cancel my card that has not been reported stolen Because I am traveling. This is completely unacceptable since I give them the privilege of holding my money. That does not dictate them being able to tell me that I am required to let them know what country would stop what layover that I’m going to have in order to conduct my employment. This is unacceptable therefore I’m going to close my account.
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