Time Clock by Homebase User Reviews

Name: Time Clock by Homebase
Rating: 2.3 (37 reviews)

Time Clock by Homebase

Pioneer Works, Inc.

💼 Business

📊 Productivity

Customer Experience

Positive experience38.5% of reviews

Neutral7.7% of reviews

Negative experience53.8% of reviews

~ Based on 26 written reviews from the US App Store.

Is Time Clock by Homebase Safe?

Time Clock by Homebase has mixed safety signals based on user ratings. AppsHunter Safety Score for Time Clock by Homebase is 54/100.

This assessment is based on 37 user ratings, with an App Store average of 2.3/5.

Safety Analysis

29.7% of ratings point to a safe experience

2.7% of ratings suggest some concerns

67.6% of ratings point to a risky experience

~ Based on 37 App Store ratings for Time Clock by Homebase.

Is Time Clock by Homebase Legit?

Time Clock by Homebase appears to be a legitimate app. AppsHunter Legitimacy Score for Time Clock by Homebase is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t work

App isn’t functioning properly, it does not let employees clock in or see the schedule

Rapidswash

4 months ago

Response from developer

We’re really sorry you’re having trouble—that’s not the experience we want for you or your team. Thank you for letting us know. We definitely want to help get clock-ins and schedules working properly. Please reach out here so we can review your account and fix this: https://support.joinhomebase.com/s/ 💜 Thank you for being the best part of Homebase 💜

Clock and time display

Please put bigger time and date on landing page . After today update it vanished

Account Payroll

4 months ago

Response from developer

We’re so sorry for the frustration—that’s not the experience we want for you. Thank you for the feedback, it truly helps us improve. We’ll be sure to pass along your request about making the time and date larger on the landing page. 💜 Thank you for being the best part of Homebase 💜

Cambiar

Esta nueva actualización es demasiado lenta y las personas no pueden ponchar bien sus horas

Caro selecto

a year ago

Good until “update”

Pls undo update all u did was make it longer to clock in, made the buttons smaller, and overall ruined the app pls just undo it, idk why u even downgraded in the first place the normal one was fine. Why clock in immediately when u can wait 10 seconds like what.

Boss-girl22

2 years ago

Response from developer

We’re really sorry the update has made your experience worse instead of better. That’s never our goal. Updates are meant to improve usability and save time—not add frustration—and we’re truly sorry that hasn’t been your experience. We hear your feedback and take it seriously. One thing that may help is making sure your device is running the latest OS version and that the Homebase app is fully updated. Clearing the app cache in your phone’s settings can also help improve performance. We’d love the chance to walk you through the changes and help make things smoother. Please reach out through the Support tab in the app or email us at help@joinhomebase.com. Thanks for your honesty—and for being the best part of Homebase. 💜

Terrible Support

Reps are quick to email and call to pitch additional services, yet a single basic support question remained unresolved despite asking through multiple channels. At least this was at the get go, allowing us to move on to other options before too much time is wasted.

TechSoftConsulting

3 years ago

Needs more features

There should be an option for employees to view their schedules from this app. It does not make sense need manager PIN to see schedule. Otherwise a great app.

Herman1221

3 years ago

Disappointed

Bought an iPad, paid for a yearly membership, Timeclock app requires owner credentials every 30mins. I don’t always have an owner or manager available. But because of this I have a line of employee waiting to clock in. Should I return everything? Very disappointing. I have no published schedules.

rodrigoseclen

3 years ago

Exasperating

If its working, its slow at best and the new version of time sheets STILL does not work but LOOK OUT if you need tech support…OMG 3.5 hours on the phone with a tech named Cherry, she knows NOTHING! My time and attendance still did not export and my payroll had to be keyed in manually! I get am email that my problem had be escalated and that someone would get back to me with in two business days…REALLY 2 business days…ok ill tell my staff to expect their checks 2 days late 🤦‍♀️🤷🏼‍♀️ i am now looking for a different time and attendance to use because my blood pressure can no longer take this…

Granma roe

5 years ago

Unusable after update

We’ve used this app for 4 years and it’s never been great. The option to have free service for our small business was more of our focus. Now the app has updates and won’t move passed the sign in screen. My staff cannot clock in creating more work for my management team. My staff needs to be able to trust their timecards are accurate.

Ut oh spaghetti-o's

5 years ago

New version is a downgrade

Older version allow employee to see their timesheet. New version does not. Transparency is important with our employees. This is a downgrade.

Tu Pham J&N

7 years ago

Response from developer

Thank you for your feedback! Employees can visit our mobile app or visit our website at app.joinhomebase.com to have full transparency and review timesheets in detail.

Great app

Great app, could you add support for running the app in portrait mode?

albertjorg

7 years ago

Response from developer

Glad you’re liking it! Thanks for the suggestion - that’s something we’ll certainly be keeping in mind for the future

Big improvements

The latest update has made a big improvement to syncing and reliability. Long overdue but greatly appreciated!

Vanni8219

7 years ago

Response from developer

Hi there - thanks for the review. We are glad that you are liking the update!

Poor Experience, Unusable for Business

Constant daily issues with shifts not syncing to their servers. We must troubleshoot this several times a week. Very frustrating experience for small business with two locations and 12 employees.

And it is not an issue as we have FIOS internet with 75megs download and upload speeds.

adamspicar

7 years ago

NOPE

Our app is now not usable with this update. No one can clock in or even open the app!

aabe235

7 years ago

Wonky at times

Has been working great for months, not sure if it’s because of a new update but my employees clock in through the app on our iPads and it doesn’t seem to register that they actually clock in. Seems to be an in going issue for a couple of weeks now. Other than that all the other features work great.

PBFV1

7 years ago

Great app!!

Very easy to use, efficient, perfect for our chiropractic office.

car999

8 years ago

Quirky but great when it works

CONS: If it doesn’t get a good WiFi signal, its spins and won’t let people sign in. You have to put it in offline mode as a fix. Schedule shows staff members who should not appear. It does not mirror web-version. Schedule does not show staff who take time off/vacation. amera takes picture took quick so I end up with pictures of hands at times.

PROS: Simple interface, no lag, best app of it’s kind.

REQUESTS (Web-version): Option to remove/hide sales and cost related data. Assign permanent shift hours depending on role. Copy pervious week schedule to save time.

Jun Rosamura

8 years ago

App continually getting worse

Non stop issues now with employees coming up and telling me it won’t load or doesn’t give them the option to clock/in or out and breaks generally give them the hardest time. Went well for a while but a lot of issues lately

CRad89

8 years ago

Easy and Reliable

Employees can clock in quickly, and the photo is a great addition! Staff loves the app too.

Music4it

8 years ago

Great app for the team

Got rid of our old time clock app from another company and the team loves it. Easy to run payroll and it integrates with the schedule builder. All very easy to use

SeattleTips2