Time to Pet is actually the best thing I ever did for my business
Unironically if time to pet shut down tomorrow I’d just go ahead and shut my business down right with it because holy cow I can’t even imagine living without it at this point. Some of the reviews had made me hesitant early on but I’m glad my admin talked me into it. And even if there are things that aren’t perfect it’s clear they have a dedicated team constantly working to make improvements
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Notifications not popping up
I’m not getting notifications on my phone since the latest update.
Please fix one thing that’s annoying
Super useful app except for one thing. Developers can you PLEASE change the “ date of service” day of the week selector to include the written day of the week e.g. “Monday” 24 Nov 2025 right away? Everyone will always know what day of the week they want a service, but I don’t know the numerical date off the top of my head unless I double check it in the calendar app just before, or just fill it in and guess and then waste my time changing it later. The written day of the week populates in the app after you select the date anyways, so why not make it easy and just have it include the written day right away? It’s especially annoying when selecting multiple dates of the same service. Do I know I want a walk booked for Monday-Friday next week? Yes. Do I know what those exact dates are without looking it up separately? No. Please just make the app the tiniest bit quicker/easier to use by adding “ Tuesday 02 Dec 2025” instead of just “02 Dec 2025” as my initial selection. I understand this is a first world problem but every time I book something it is irritating and is such a simple fix :)
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One requested tweak
The app is pretty great, but PLEASE put a selection on the “Time Off” request page for “All Day”- Having to put in a start and end time is tedious when you need to be off all day.
Wrongful termination
BEWARE!!!
This company has scheduling issues, payment inconsistency, and now a lack of professionalism in how they handle workers. I worked with Queen City Pet Sitting for months and really disappointed with how things turned out. Communication was inconsistent, job listings were unpredictable and the pay varied from one booking to the next something that was never mentioned during the interview…
In the job listing it said up to $27 an hour and that is one big fat Lie. Once I started asking about getting more steady work and consistent pay otherwise the job wouldn’t be sustainable, I suddenly stopped receiving any job offers at all. It’s now been weeks with no communication or opportunities Then my account in their scheduling system was deactivated without notice when I asked why this was happening Shauna told me “after reviewing things internally, we've decided that we'll need to end your time with Queen City Pet Sitting. this isn’t personal and is strictly about ensuring the standards of our clients expect” when we both know that is not the truth…
so I come on here to to warn other people who are thinking about using QCPS weather your a pet sitter or client This company is NOT reliable or transparent if you’re looking for stable income or professional management!!!
Luckily I had other job offers lined up once I started noticing the unprofessionalism otherwise they would have tried to let me go discreetly and I wouldn’t have been able to pay my bills this month…
I loved caring for the pets and the clients were amazing I never had one bad experience with anyone but the lack of communication skills and basic professionalism from both Shauna Cole & stacey fisher made this a very frustrating and unpleasant experience.
This company has scheduling issues, payment inconsistency, and now a lack of professionalism in how they handle workers. I worked with Queen City Pet Sitting for months and really disappointed with how things turned out. Communication was inconsistent, job listings were unpredictable and the pay varied from one booking to the next something that was never mentioned during the interview…
In the job listing it said up to $27 an hour and that is one big fat Lie. Once I started asking about getting more steady work and consistent pay otherwise the job wouldn’t be sustainable, I suddenly stopped receiving any job offers at all. It’s now been weeks with no communication or opportunities Then my account in their scheduling system was deactivated without notice when I asked why this was happening Shauna told me “after reviewing things internally, we've decided that we'll need to end your time with Queen City Pet Sitting. this isn’t personal and is strictly about ensuring the standards of our clients expect” when we both know that is not the truth…
so I come on here to to warn other people who are thinking about using QCPS weather your a pet sitter or client This company is NOT reliable or transparent if you’re looking for stable income or professional management!!!
Luckily I had other job offers lined up once I started noticing the unprofessionalism otherwise they would have tried to let me go discreetly and I wouldn’t have been able to pay my bills this month…
I loved caring for the pets and the clients were amazing I never had one bad experience with anyone but the lack of communication skills and basic professionalism from both Shauna Cole & stacey fisher made this a very frustrating and unpleasant experience.
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Message issue
When you write out a message to the client, you can only go so far, then you’re writing blind. You have to exit the complete and go back in to extend the box so you can see what you’re texting. This becomes cumbersome after awhile. This wasn’t an issue before, but it is now. I’ve verified with other users. iPhone.
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10/10 highly recommend if you’d like a simpler life!
Time to pet has been incredibly useful and made many components of my business processes substantially more efficient and organized!
Every feature and enhancement have been thoughtfully designed and the high standards of communication my company commits to and ease of transactions is easily attained between clients and my team!
Invoicing payment collection scheduling everything else all in one place is has made this software 1000% every penny!
Every feature and enhancement have been thoughtfully designed and the high standards of communication my company commits to and ease of transactions is easily attained between clients and my team!
Invoicing payment collection scheduling everything else all in one place is has made this software 1000% every penny!
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4.5 star
I wish there was an option to cancel your cancellation request! Once you submit a cancellation, you can’t take it back.
Easy to use and amazing customer service too!
So happy I starts using time to pet back in January. It’s made a huge difference in how I do business!
Terrible
Update: the woman running this in Tallahassee has now resorted to threats after I called her out for over charging me for weeks. She is very volatile and prone to angry outbursts and tantrums, whatever you do do not entrust your dogs care to her, I’ll be installing security cameras and keeping my doors locked as I do not know what lengths she will go to as her temper is so out of control. Her name is Dee, beware
Good person running it however is rather volatile in nature and prone to tantrums over nothing. However I believe my pet was well taken care of while I used this app as far as I’m aware. Good way to meet dog watchers and move on, the drama she created due to her poor management wasn’t worth keeping the app.
Good person running it however is rather volatile in nature and prone to tantrums over nothing. However I believe my pet was well taken care of while I used this app as far as I’m aware. Good way to meet dog watchers and move on, the drama she created due to her poor management wasn’t worth keeping the app.
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Great app
I've been using this app for 7 years now and love it. It and the website are very usher friendly. Being old school where I used to use a calendar book. This has streamlined my business and saves me so much time.
Modifying/cancel reservations
The UX for modifying reservations is very unclear. I work in user design and I could not figure it out. You should be able to simply click on any reservation, and have a modify button. It isn’t that hard, I hope the app is updated quickly. No way to cancel reservations in the app!? Unreliable scheduling. They’ll cancel days before the walk, leaving you in a pickle. Recommend a different service
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Modifying/cancel reservations
The UX for modifying reservations is very unclear. I work in user design and I could not figure it out. You should be able to simply click on any reservation, and have a modify button. It isn’t that hard, I hope the app is updated quickly. No way to cancel reservations in the app!? Unreliable scheduling. They’ll cancel days before the walk, leaving you in a pickle. Recommend a different service
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Horrible UX
I’ve been using this app for about 3 years as a dog walker. It actively makes my job more difficult through its inconvenient and unintuitive design. For example, there’s no way to message a client directly from the home screen, you have to go to a pet profile, select chat history, and start a new message from there. Notifications for upcoming walks only appear AFTER they’ve passed. It’s time consuming and frustrating in a job that often leaves little margin for error.
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Excellent app and service
We’ve been using Time To Pet for our dog and cats over the past five years, and they’ve been nothing short of amazing. Their attention to detail is spot-on, and the app makes scheduling, billing, and payments a breeze. They’re always on time and super reliable, which means the world to us. Plus, our pets absolutely adore them! If you’re looking for top-notch pet care with the convenience of a great app, we can’t recommend Time To Pet enough.
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Modifying/cancel reservations
The UX for modifying reservations is very unclear. I work in user design and I could not figure it out. You should be able to simply click on any reservation, and have a modify button. It isn’t that hard, I hope the app is updated quickly. No way to cancel reservations in the app!? Unreliable scheduling. They’ll cancel days before the walk, leaving you in a pickle. Recommend a different service
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Best Pet Sitting Portal
This portal is incredibly user friendly. And if you have a question even if it is minor or complex their customer service is so nice and prompt. I have enjoyed my last ten years working with this portal. It is well organized. Sure something could be updated and adjusted to cater to some of the other reviews commentary but overall it’s pretty great. I highly recommend this portal to any pet sitting company for operations. It’s practical and affordable. I only suggest this to other professionals.
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The BEST
This app is user friendly for both the business and the pet owners. It has provided so much peace of mind for all parties!
Incessant pop-up ruins the experience.
There is so much that is well done, so many great features.
The one thing I cannot understand...is why the "please set to always allow" pop up comes up so frequently, and why there is NOT a "do not show me this again" option!
It will even pop up in the middle of me typing a chat message to a client! Please, I will not be changing my settings. Its disheartening because I believe the annoyance is an intentional feature, not a bug.
Yes, I understand what the pop up is telling me. Yes, I understand my location is "less accurate."
But I am fine with that. I could be on the app and it will pop up twice in a 15 minute time span. I have my settings that way for a reason. There is no reason this app "always" needs to have my location services on.
The one thing I cannot understand...is why the "please set to always allow" pop up comes up so frequently, and why there is NOT a "do not show me this again" option!
It will even pop up in the middle of me typing a chat message to a client! Please, I will not be changing my settings. Its disheartening because I believe the annoyance is an intentional feature, not a bug.
Yes, I understand what the pop up is telling me. Yes, I understand my location is "less accurate."
But I am fine with that. I could be on the app and it will pop up twice in a 15 minute time span. I have my settings that way for a reason. There is no reason this app "always" needs to have my location services on.
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This app saved me
My business was growing and it was time to get more organized. Being a bit technology challenged I was afraid learning a new software would be overwhelming and challenging. Not true! The app is easy to navigate and has helped me tremendously with keeping track of everything. The customer care center has always been very friendly and helpful with any questions I may have. Highly recommend!
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