Massage Clinic owner, Check carefully before ising
1. There are no feature for couple massage. They make it harder to book. 2. They shows about setting Tier price for therapist but this is so terrible if you have staff who so talent and can do a lot of services this widget will blocked their talent on the system. 3. Report. There are a lot of report but there are no report that can tell you what date, what time is you busy time of the day , week , year or how many client you got per day per week or period of time!
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Poor support & follow up
Software functionality if adequate, although lacks some basic requirements. Reporting is poor and inaccurate causing issues. The main problem is UK support. There are better solutions out there with a willingness to help.
Poor management
I’ve lost access to my timely account both on my computer and phone. Can’t access records nor reschedule appointments. That’s only part of the problem. Contacting support simply does not work. Every single time I’ve had to contact support they say we’re busy but how about scheduling a time. No thanks, I need help right now. This is an ongoing problem that does not exist with other programs in this industry. It’s cheap for a reason
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App not responding
Great app, just never opens on the first open- I have to swipe it up and get rid of it then re open for it to work
Constantly logging out
Crazy how many times I have to log back in on the app during the day - an absolute nightmare trying to run a business while being logged out over and over again while requesting 2FA codes via text (especially when the salon has multiple staff) all to just do it again a few hours later. Ridiculous
Timely for the win!
Way better than fresha it’s simple and easy to navigate!
ABSOLUTELY DISGUSTING
It’s been good 5 weeks that I’m having trouble with them and they keep asking for screen recording.
Lazy team, support is DISGUSTING they just pass you to each other and to another day
Believe me one start because I had too. There is nothing less
Lazy team, support is DISGUSTING they just pass you to each other and to another day
Believe me one start because I had too. There is nothing less
Difficult customer service
Recently they changed payment process companies and required payment info be updated. No matter how many times payment info was re-entered a pop up blocked the use of the app. Customer service seemed friendly, but didn’t seem to understand the severity of the matter. The app is just an ok way to track client service dates. Wouldn’t really recommend for much more than that. And if you ever have an issue, plan on ruining a whole day or two with back and forth emails.
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Terrible communication do not recommend
When cancelling get timey it did not work two months consecutive I was charged. When contacting timey I got ignored numerous times, when they finally got back to me, refused to cancel my account when I said I have tried they said was my responsibility to which I had two twice previous, and refused a refund for the two months I hadn’t used the app. Rude and unhelpful responses.
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Logs me out.
Constantly logs me out even though I used it an hour ago. Fix it.
Don’t bother if multiple people need access
Generally it is a good app. However, I would not recommend it for people where multiple people need to use it. The app constantly logs you out even when you’ve been logged in less than 24 hours. It shouldn’t be a problem, but due to having an accounting system linked you need to get a text code to log back. This is no trouble for single use, but when multiple people need access and aren’t with the person who’s number is linked, it’s a pain. It has to be a mobile number unfortunately. If an email address could be used or the device could be remembered for so many days it wouldn’t be as much as a problem
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Great and always improving
Excellent app. Easy to use always updating. Latest terminal payment sync with the system is a game changer.
Full features not available to US customers
They’re based in the UK.
They do not offer all of the features to US customers.
They do not offer all of the features to US customers.
Cold calling nuisance
I was quite keen on this app until I was called by the sales rep multiple times. Unsolicited calling is not appropriate. It put me off your business it’s not a good marketing strategy. Emailing beforehand to ask if it’s ok to call would be polite.
Frequent log ins
The iPad version of the app needs me to log in every few days but the iPhone version never has this problem. Very strange don’t you think? Please fix it.
Bug to be fixed
Great app but since 2 weeks there is a bug in taking cash payment showing change given to clients pending in a screen .
Push Notifications don’t appear
The app is amazing however, I cannot seem to receive push notifications whilst I’m out of the app and it’s quite frustrating because I don’t know whether my clients are messaging me until I go into the app.
I’ve tried on my iPad and iPhone and made sure my notification settings were on for everything.
I’ve tried on my iPad and iPhone and made sure my notification settings were on for everything.
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Not optimised for mobile businesses
With the online booking it assumes the customers address is the booking address and selects it for booking address in reminder notifications. For several years I’ve been informed this is being sorted.
All it needs is instead of “ADDRESS” which customers assume to be home address, “APPOINTMENT ADDRESS “ or the ability for businesses to select the type of address required.
I accept I’m not the target industry but this is important to any mobile business.
All it needs is instead of “ADDRESS” which customers assume to be home address, “APPOINTMENT ADDRESS “ or the ability for businesses to select the type of address required.
I accept I’m not the target industry but this is important to any mobile business.
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Basics okay
Does the basic functionality but would love more reporting and management functionality through app so I can check when away
Avoid at all cost
Multiple times I have had issues with this system ranging from me and my staff not having access to the calendar to book appointments, clients not being able to make appointments due to Facebook/IG book buttons stop working, and not being able to take payments through card readers such as square because the system just won’t allow it. The customer service has been some of the worst I have experienced and even though I have lost revenue due to the software failing me time and time again not once have I been offered even a free month on my subscription (in fact I was even denied when I asked for one)
Save yourself the headache and your money. And go with someone else
Save yourself the headache and your money. And go with someone else
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