Tixr User Reviews

Name: Tixr - Event Tickets
Rating: 4.8 (9751 reviews)

Tixr - Event Tickets

Tixr, Inc.

🌟 Lifestyle

🎬 Entertainment

What users say

Summarized from real user reviews of Tixr. Based on 9.8K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Entertainment app.

Positive things

👍Easy to use
🚀Smooth checkout experience
💡Waitlist feature is useful
🤘Great customer service
🌟Sleek and modern design

Negative things

🐛Login issues and account verification problems
🤯Confusing and unintuitive UI
🔒Lack of basic security features (e.g., password managers)
💸Expensive service fees
🤔Inconsistent app performance

Top reviews

Most Recent Highest Rated Lowest Rated

Super disappointed

Went to ask for some help on their support, it’s been 2 days with 0 replies I’ve made 2 tickets trying to get ahold of them and nothing thus far.

I bought 2 tickets by accident and needed help to see what the next steps were and their ai bot just says I’m being transferred to someone that can help and no one comes. I’m super disappointed and spent 140$ just because they weren’t willing to send a response back. Idk why’d you have a support system if no one ever gets back to you. Extremely frustrating and disappointing.

jaden17492

10 days ago

They won’t log me in

It says I need to click the link in an email to confirm, it was done prior. I can easily log in via the website, but the app won’t and doesn’t send me a new email with like. So basically this app is useless

Homerbrew

a month ago

Such a bummer

I miss being able to share tickets to events. I wasn’t able to attend a show, but with the changing QR codes, I couldn’t give the tickets to a friend or family member. Just went to waste. Kind of sucks!

Daisy8541

a month ago

Shay

You can’t even get in contact with anyone if there is an emergency.

Ijai06

a month ago

Fun concept and useful

Lowkey only got this app so I can get tickets to bfdia 25 in theatres, so i barely know much about the app. But the concept is very cool and I got my tickets! Thank you app!

Ayden!!!!!!!

a month ago

Response from developer

Thank you for the 5-star review!

Transfer or sell

You kaynt transfer or sell on this mfcca

blesa100

2 months ago

Sucks

This ap sucks. Good luck if you need update when you’re trying to log in and see your tickets

Chris R in Buffalo

2 months ago

12/10 highly recommend

Couldn’t have asked for an easier experience with recovering my account. Always loved this app but now I know my money is safe with them. Mia was to the point and responded in a reasonable time frame. SSBD 26 🎉

WuBBz Lover

3 months ago

Response from developer

Thank you for the wonderful review! Glad we could help and happy to have you in the Tixr community.

Fabulous Experience

Tixr has a very intuitive interface. It is easy to find my tickets and add them to my phone’s wallet. The app is also very quick. Certain other apps would timeout or have to sign-in multiple times.

rleedyii

3 months ago

Response from developer

Thank you so much for the 5-star review, we value your feedback!

The worst

It showed my wallet empty. I knew I bought tickets. Went through 3 password resets and finally found the tickets. Printing should be allowed

kranky konsumer

3 months ago

Hard to view

I wish for the Outdoor comedy you made the seating map easier to see. The black makes it challenging then trying to zoom in you lose perspective of the seating area

Karen L Z

3 months ago

Response from developer

Hi Karen, thanks for the feedback — we've passed this along to our team. Some elements of the seating map and event page are configured by the event organizer, but we are always working to improve how designs render in the app.

Login process sucks!

Your login process sucks! Why do i gave to make a new password every time!

dmkraeger

4 months ago

Do NOT recommend

Refund request guidelines are absurd. Life happens outside of serious events. Buying protection for tickets is not guaranteed a refund. No reason to even purchase it. Will not be using Tixr again or even recommend to anyone. Now I have to eat a $80 loss because of travel date/time issues with a baby. But that’s not a reason for a refund per Tixr.

om.sam

4 months ago

Response from developer

Refund policies are set by the event organizer, not Tixr — we're the ticketing platform they use to sell tickets. Order Protection is a third-party product provided by Protecht, and whether a claim qualifies is determined by their terms, which are presented before purchase is completed. Tixr isn't part of that process or those decisions. You can reach out to the event organizer if you have additional concerns. If you have platform-related questions, our team is available at fansupport.tixr.com or support@tixr.com.

Terrible support. Season ticket holders beware

They have the worst support I have ever experienced in my life. After ai chat responds with the same article that led you to chat all it does is tell you to wait. Then after a bit forces you to open a ticket. You cannot see your open tickets by the way. To make matters worse I sold season tickets for two games and have yet to be paid for any of it. It doesn’t show up in my pending payouts. Supposedly you are supposed to receive an email if there is an issue with your payout information. That didn’t happen. I wouldn’t recommend this app to anyone for any reason. I am stuck with it as long as I’m a season ticket holder and the organization uses it.

Bullfrog264

5 months ago

Response from developer

Hi there — we’re sorry for any inconvenience. Our Fan Support team does respond to support tickets quickly, typically within 1–2 business days. If you haven’t heard back already, please email support@tixr.com so we can review your account directly. Regarding payouts, they won’t appear if payout details or verification haven’t been completed yet. Our team can check this for you and help resolve it as soon as possible.

Horrible app

Very difficult to accept tickets

fvreporter

5 months ago

Email

The email acceptance is a drag

Ajc1088

5 months ago

It’s great!

My first time using these apps an it’s super user friendly and easy to navigate :)

Astralplane95

5 months ago

Response from developer

Thanks so much for the kind words! We’re glad your first experience was smooth and easy to navigate.

It can’t remember any searches

You can look for an event and have it pulled up, then go to another browser and it disappears. What a waste of time.

this is ridiculousSpotify

5 months ago

Response from developer

Hi, search results aren’t saved across different browsers or sessions. If you navigate away or switch browsers, the session may reset. For the most consistent experience, we recommend staying within the same browser or using the app. If something else seemed off, feel free to share details at fansupport.tixr.com.

App doesn’t show tic

I have season tickets for 2026 SJ Earthquakes but my tickets are not there. It shouldn’t be this difficult!

Macsoccer60

5 months ago

Nearly Unusable

Forced to update password to accept ticket transfer, which does not show up in app, only available through link in email. Password change requires you to inside the new password in order to be accepted. Requires an additional email and 5 minutes just to log on.

Pgh6

6 months ago

Response from developer

Hi there — the password reset you experienced was likely part of a recent security update to help protect user accounts. That step wasn’t specific to ticket transfers. Transfers themselves are accepted through the secure link in the email and then appear in your Tixr account once completed. We understand any extra steps can feel inconvenient, but they’re in place to keep tickets secure (and prevent bots/fraud). If anything still isn’t showing correctly, our team can review your order via fansupport.tixr.com.