Frustrating experience
Used twice for two separate events and was very frustrated by the experience. Wallet kept showing it was empty and kept getting a black screen when trying to launch from the confirmation email.
Ticket issues
I’m not one to complain or leave reviews. Especially not bad ones. But I do not recommend buying tickets through TIXR. I ordered 3 evening tickets for an event, after I ordered them it said I ordered 2 morning ticket and 1 evening ticket. They wouldn’t change them for me so I asked for a refund so I could reorder them for the correct times. I spent $44 for the refund protection plan. They still would not give me a refund. I spent over $400 in all for these tickets. They are very misleading so I definitely do not recommend using TIXR for anything.
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Bad platform
Biggest issue is you can’t list soccer tickets for less than $31. So most of our tickets for matches we can’t attend go unsold. 2nd issue, they don’t transfer the funds for sold tickets until after the match. 3rd issue, they don’t transfer tickets cannot be posted on other ticket sites to get around the $31 price block. I hate this platform. Will probably not renew my season seats as I am losing too much money for unattended matches. Bring back Ticketmaster!
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!?!?
Signed on from presale. Had tickets in cart and kept giving me an error that I had multiple tabs open when I could not. Ended up selling out and not getting tickets within 6 minutes of show going on sale. Very disappointed
Terrible
I had a very frustrating experience with Tixr. The ticket transfer process was confusing and didn’t work as expected. The app lacked basic features that the support instructions referenced, making it nearly impossible to complete the transfer. Customer support was also difficult to reach, especially when I needed help quickly before an event.
For a platform handling event tickets, I expected a much smoother and more reliable experience. Instead, I was left stressed and worried about whether my tickets would be transferred in time. I hope Tixr improves both its app functionality and customer service because this experience was disappointing.
For a platform handling event tickets, I expected a much smoother and more reliable experience. Instead, I was left stressed and worried about whether my tickets would be transferred in time. I hope Tixr improves both its app functionality and customer service because this experience was disappointing.
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Useless app
Bought tickets. Got email that tickets are available. Log in to app. No tickets available. Wait a few days. Try again. No tickets available. Email support, no reply. Log in with same login but on a browser, tickets are there. Check again by logging in to app, no tickets available in app. Deleting the app now.
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Would not use
I will never use this app again I thought I would get my money back for a ticket I sold and still nothing at this point. I’ve been emailing them none stop and they are terrible at emailing. Again please don’t use this app use a different ticketing app.
Unable to Access Valid Ticket Transfer
This was my first experience with Tixr, and it was extremely disappointing.
I received the ticket transfer emails without any problem, but every transfer link immediately showed “This transfer offer is no longer available,” even after the tickets were resent by the organizer. My Wallet remained empty the entire time.
I spent more than an hour trying to troubleshoot the issue and ultimately had to cancel my plans with a friend because I couldn’t access my tickets. A ticketing platform should make attending an event easier, not prevent people from attending after they’ve received valid transfer emails.
I received the ticket transfer emails without any problem, but every transfer link immediately showed “This transfer offer is no longer available,” even after the tickets were resent by the organizer. My Wallet remained empty the entire time.
I spent more than an hour trying to troubleshoot the issue and ultimately had to cancel my plans with a friend because I couldn’t access my tickets. A ticketing platform should make attending an event easier, not prevent people from attending after they’ve received valid transfer emails.
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This app is terrible. Gives me constant problems.
I don’t know why, given the fact that it is the year 2026, something is simple as a ticketing app can suck so bad. I have constant problems with this app and I am begging venues to stop using it. My tickets are often very difficult to find. Sometimes they’re not available at all and I have to print out the PDF from the venue to get in. What’s the point of the “convenience“ of this thing. TIXR is BAD
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Terrible experience
Terrible experience with Tixr log in and password reset.
If I could rate 0 stars I would
This app has been the least helpful in trying to transfer a ticket and connecting me with the support team and not an AI bot. I will never use them again. Strongly recommend not using them if you ever think you’ll need to transfer a ticket in the future.
Super disappointed
Went to ask for some help on their support, it’s been 2 days with 0 replies I’ve made 2 tickets trying to get ahold of them and nothing thus far.
I bought 2 tickets by accident and needed help to see what the next steps were and their ai bot just says I’m being transferred to someone that can help and no one comes. I’m super disappointed and spent 140$ just because they weren’t willing to send a response back. Idk why’d you have a support system if no one ever gets back to you. Extremely frustrating and disappointing.
I bought 2 tickets by accident and needed help to see what the next steps were and their ai bot just says I’m being transferred to someone that can help and no one comes. I’m super disappointed and spent 140$ just because they weren’t willing to send a response back. Idk why’d you have a support system if no one ever gets back to you. Extremely frustrating and disappointing.
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Response from developer
Hi Jaden, sorry for the frustration this has caused. If you've submitted tickets and still haven't received a reply yet, it's worth checking your spam/junk folder in case a response landed there. Our Fan Support team does respond to all emails as soon as possible — if you haven't already, please email support@tixr.com directly so we can locate your case and follow up.
Search button doesn't work
Search button on the app has not worked for several days now.
Retrieving Tickets is a hassle
Why is it so difficult to retrieve my tickets every time I buy them? It shouldn’t matter what is linked to what. The tickets should just show up! Customer service is frustrating. No direct solution until you jump through a million hoops.
They won’t log me in
It says I need to click the link in an email to confirm, it was done prior. I can easily log in via the website, but the app won’t and doesn’t send me a new email with like. So basically this app is useless
Such a bummer
I miss being able to share tickets to events. I wasn’t able to attend a show, but with the changing QR codes, I couldn’t give the tickets to a friend or family member. Just went to waste. Kind of sucks!
Shay
You can’t even get in contact with anyone if there is an emergency.
Fun concept and useful
Lowkey only got this app so I can get tickets to bfdia 25 in theatres, so i barely know much about the app. But the concept is very cool and I got my tickets! Thank you app!
Transfer or sell
You kaynt transfer or sell on this mfcca
Sucks
This ap sucks. Good luck if you need update when you’re trying to log in and see your tickets
