Worst app I’ve ever used
Terrible, confusing UX, poor connection handling — it’s the epitome of atrocious app design at its finest.
SStevenTey
Does Not Work on All Phones
This app does not work on my iPhone 16 as I keep getting “Server Error,” but it works fine on my family’s iPhone 17s. Pretty disappointing. Never had this issue when we used the app for Disney World.
RReviewsByMo
Absolutely terrible
I have never ever been this upset about an app. Probably the worst user interface and whoever designed this has never ever used it at the park.
CColoradoREI
Very good & helpful app
Well I can’t confirm all those negative experiences. Everything worked out wonderfully for me: booking the ticket in the app, purchasing premier access tickets, navigating the app, there were no crashes, the waiting times were almost always accurate and any technical issues were reported very quickly. I was able to rely on the app completely during my visit and it helped me a lot with organizing my time there 😇 My visit was on October 7, 2026 (Wednesday)
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PPiphino
Worst mobile experience of any app.
It’s a high bar to have the worst mobile experience I’ve ever seen after using thousands of apps across 15 years.
It’s hard to believe Disney is billion corporation, judging by this app… try to book a meal or just do anything and then ask for an unreasonable amount of personal information.
Want to see where you are in the park it will show you but it can give you maps to nothing because it won’t give you directions.
Wanna look at all your tickets at once Godspeed and good luck.
Try and do basic things like book a reservation and watch it. Ask for lunch or dinner and then just tell you there’s no reservations rather than just showing you what would be available.
Want to see ride times I wish you the best because in the end you’re just gonna be disappointed by the massive failures of billion corporation.
When my mother got cancer, I thought this was probably one of the worst experiences in my life, and then I came to Tokyo Disney and waited for the app to load… I have no proof that the app gave my mother her cancer, but I do have my suspicions.
As someone who’s visited every single Disneyland, Disney World and Disney sea on earth don’t go here or mess with this app. It’s something from the 90s but worse.
It’s hard to believe Disney is billion corporation, judging by this app… try to book a meal or just do anything and then ask for an unreasonable amount of personal information.
Want to see where you are in the park it will show you but it can give you maps to nothing because it won’t give you directions.
Wanna look at all your tickets at once Godspeed and good luck.
Try and do basic things like book a reservation and watch it. Ask for lunch or dinner and then just tell you there’s no reservations rather than just showing you what would be available.
Want to see ride times I wish you the best because in the end you’re just gonna be disappointed by the massive failures of billion corporation.
When my mother got cancer, I thought this was probably one of the worst experiences in my life, and then I came to Tokyo Disney and waited for the app to load… I have no proof that the app gave my mother her cancer, but I do have my suspicions.
As someone who’s visited every single Disneyland, Disney World and Disney sea on earth don’t go here or mess with this app. It’s something from the 90s but worse.
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JJhwahaha
