Amazing, local app!
If you are in Tulum this app is essential! Iāve been using it for years without issue. Food comes quick, reliable and with low delivery costs. The support staff is incredibly responsive and always there to help find a solution if there is any issues
Great app for tulum
Tomato is a great app for food delivery and their team is top notch. Any time thereās an issue they resolve it quickly.
The BEST and ONLY
Better food here than any other app! Infinitely better food and faster delivery than uber eats. I arrived in Tulum from America and was using Uber eats for a while, and I was never really impressed with anything I ordered which was shocking because I heard how great the food was in Tulum. Then when I heard about this app, I realized what they were talking about. The food here is. So much better than anything on uber eats. 100x better. And way faster!
Show more
Instructions
You can leave as many instructions as possible, the support staff do nothing. No empathy. App is a joke
Decent delivery app in Tulum
Happy to have delivery as an option in Tulum and the app is convenient. I look forward to having more restaurant options but the ones they have are enough. Keep up the good work.
Super fast delivery!!
I donāt know why I see bad reviews but my food came within 30 minutes of ordering. I messaged tomato.mx since it was my first time using the app and they immediately responded. Super helpful, very fast and loved my food. Thank you Tomato.mx you are a life saver on my trip in tulum!!! Please use this delivery servicešš»šš»
Show more
Zero customer service
This place takes order and sloooooooowly fills them. If thereās no delivery driver and you are sitting at home hungry, no one will respond to your WhatsApp.
Terrible Scam Artists
Watch out youāll get ripped off cash like I did. The delivery drivers (not all) will purposely try to scam you by being sneaky. Also the customer service does nothing to help if you get wrong or bad foodā¦ Iāve had food poisoning twice from this place because they take so long to deliver. Go out and get your own food, save yourself!
Show more
Worst delivery app Iāve ever used
This is the most trash app Iāve ever used, nothing works. Thereās no way to contact the driver or the restaurant . Only reason people use it is because they have a monopoly in tulum.
Scammers!
I used tomato 3 times since weāve been vacationing in Tulum and all 3 times we have been charged an extra $30-50 USD on our credit cards. Iāve had to dispute it to the point that my credit card has blocked them. They said theyāve blocked tomato with numerous customers for the same reason. Two of the three meals were cold and the service agent on WhatsApp was incredibly rude. I deleted the appā¦ hell no!
Show more
Restos āalways busy and not taking ordersā hmmm
This app is super suspicious ā I have tried countless times and everything is fine until I go to put my credit card in (US visa then Mastercard, then cash) and then it says they have āsuspended taking orders and to try back in 10 to 15 minutesā. Super suspect - why it doesnāt come up until I finish putting my credit card number ā US credit card. Even if I say cash, it says orders suspended. I have tried with six different restaurants at 9:30 PM. This is crazy.
Show more
excellent thank you
Very good system and options!
La aplicaciĆ³n no funciona actualmente
App is currently not working at 28 June 2022 at 10:00am
La aplicaciĆ³n no funciona actualmente el 28 de junio de 2022 a las 10:00 am
La aplicaciĆ³n no funciona actualmente el 28 de junio de 2022 a las 10:00 am
Response from developer
Hello! We are really sorry for the inconvenience, we were updating our system outside of our business hours, actually exactly at 10:00am the app was already working, we are sorry for your trouble. Please feel free to reach out to our customer support for any assistance! Thank you for your feedback
Poor delivery service
Canāt get any order in. Tomato constantly suspends service. Just pick up the order yourself. Useless.
Surprisingly good
This app is a life saver here in Tulum! I ordered quite a bit and faced no issues. I actually kinda like the app itself- its barebones and minimal, yet gets the job. Kudos to the team that built this!
Crashes
Downloaded. Crashes my iPad every time I try to open the app. Worthless. Deleted.
