Great App with great workouts.
The Tone It Up app and workout programs have been a game changer for my overall health since 2020. I am truly grateful to the trainers and founders of TIU.
Tone It Up
Best do it at home workout program I've ever tried! Something for everyone, beginner to pro! Keeps you motivated, trainers are awesome, keeps it real, offers options to modify, and allows you to choose specific target workouts or a huge variety of programs. Love it!
TIU Fan
AMAZING app! LOVE the trainers LOVE the workouts!!! Well done Karena!👏
Links are broken. Files aren’t available
I’ve been a subscriber for years, and recently started having issues. Now the links to the downloads are saying “Access Denied.” Even if it is an older program, I’m still paying for access. Specifically the 6:40 program. The link to download the journal takes me to another calendar, and that link doesn’t work either. In fact, I tried downloading several different ones, several times. Many of them give “Access Denied” messages.
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Repetitive
I used to love the daily workouts, now its always the same workout or 2 which is super boring
Happily Back to TIU
I’ve been doing the Mermaid workout from TIU for a long time and finally decided to go forward with more. What I love is that the workouts are for anyone. They always show modifications, take time to breathe, and even admit when they are exhausted. It’s helps keep things human and approachable. It’s really fun. I’m thankful to be starting off the year with something new!
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Unable to purchase monthly, only accepts yearly.
Both way too expensive
Recurrent CC charges despite cancellation years ago
Canceled subscription over a year ago and continue to be charged on my credit card, this is how the second time this has happened since originally canceling. App and apple account both say that there is no subscription but I continue to be charged/ App and website do not allow for me to delete my account as an error message pops up. There is also no way to delete credit card information to stop these charges. I’m getting tired of having to report fraudulent charges on my card.
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No App Support
Lifetime member since 2017 using the app daily primarily for yoga and strengthening. I have submitted two requests via app support in the past 8 weeks and ticket numbers were generated. Still waiting for a response from IT or CS. App gets stuck after w/o completed and has to be force closed. Also noticed that new yoga content hasn’t been updated in quite a long time. I will be moving on to an app with better IT support and fresh content.
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No response from customer service
I’ve written Tone it Up 3 times with no response. The app is glitching and won’t allow photo uploads to the calendar anymore. When I contact TIU they never respond. Is the customer not important??
Security Concerns
Beware subscribing. Once they have your card on file, there is no option to delete it, only to swap it with a new one. Having to jump through hoops with their customer service.
Used to be good
I loved tone it up and used the app during the pandemic. It helped me get back into shape and loved the meditations. I decided to re download the app and give it another try a few months ago. The TIU website offers different subscription deals than the play store does, so went with the cheaper quarterly deal. Warning - If you do a subscription through the website it does NOT work. I wasn’t able to access the app and didn’t receive a charge on my card for weeks. I thought it must’ve not went through so did a subscription through the play store. Ended up getting double billed and their customer service does NOT respond at all! I sent multiple emails and had multiple tickets open with their help desk and nada. I had to do a dispute with my bank to get the quarterly charge removed. And now I’ve been charged again when I don’t have an active subscription! The workouts used to be good but not sure anymore since I couldn’t access anything.
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Love everything but I wish the videos were longer
I started using TIU when I was pregnant and I definitely recommend this app for women wanting a workout geared for them during pregnancy. I’ve been using the app for 3 years and love the workouts, but I wish they were longer. I understand having a few 10-20 minute quickie workout options but it’s starting to be the majority. I either have to go deep in the archives to find a 30-40 minute workout or do multiple videos which is annoying bc you have to then do multiple warmups and cool downs. It throws off your workout.
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Was great until now
I’m going into my third year on the app and I loved it until a few weeks ago when suddenly the app said to renew my subscription and had no access to workouts. I checked the website and my account is paid up until February 2025. I put in three ticket requests. Not really any help, just said if it’s through an App Store you have to deal with it there. It’s not. Then put a message through instagram and got a response asking for my email and nothing since. If it doesn’t get fixed soon I’m canceling and going over to Katrina’s app in January.
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Way more cons than pros
Used to be a TIU fan and after trying other fit apps outs thought I would give it a try again and I shouldn’t have purchased the year subscription. Felt like a waste of money.
- CUSTOMER SERVICE DOES NOT RESPOND BACK
- Too glitchy / so many bugs need to be fixed: from updating favorites not working at times to editing workouts on the calendar working half the time
- Not iOS friendly
- The newer program workouts are so out of sync with the timer being displayed
- CUSTOMER SERVICE DOES NOT RESPOND BACK
- Too glitchy / so many bugs need to be fixed: from updating favorites not working at times to editing workouts on the calendar working half the time
- Not iOS friendly
- The newer program workouts are so out of sync with the timer being displayed
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What is going on…
What on earth is the issue with this app? 70% of the time it won’t even open, and when it does, it crashes instantly. Not worth the money. Sad, I used to be a Tone it Up fan.
Does not work
This app does not work. I delete and redownload and it never loads. It sometimes will let me login but the. It doesn’t load the meal plan or excercises when I click it. It just turn to a white screen.
Not the same since the K&K breakup
There’s a push for so many different pieces of equipment, way too many high intensity workouts (limited options for low impact), not my cup of tea anymore. I miss the Pilates on the beach workouts! Cancelled my subscription.
Terrible customer service
I’ve been a long time TIU customer, first of their DVDs and then of the app. Some years back the founders sold to a company who now runs TIU. Back in the day, you used to be able to contact customer service and get an actual reply. Now, no matter how many emails you send, they go unanswered. I’ve sent three emails in the past few months and just received the auto reply “We’ll be in touch soon, babe!” It’s so sad to see what has become of TIU. As for the workouts, they used to have such a reliable feel when it was Katrina and Karena. Now that Katrina has left, it’s a constant rotating door of instructors who lack the feel and consistency of the original TIU. It feels very generic. EDITED TO ADD: They have also started deleting any comments on their Instagram posts that are not glowing or favorable to them. I just had mine deleted when I questioned why customer service doesn’t respond and asked what happened to all of their products and protein powders. What is going on with this company??? And note their AI generated response below that doesn’t address anything I’ve mentioned.
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Customer Service is a Robot
I signed up for pregnancy workout and paid a year subscription. I wasn’t able to use it due to a pregnancy complication. Come almost a year, I am reminded that my subscription is going to renew but it’s not giving me any option to cancel. I messaged the customer service and it’s giving me a generic response. I resent the email and showed them the proof that there’s no option coming out of the settings in Apple. Basically, it’s either the customer service is blind or a robot.
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