TIU Fan
AMAZING app! LOVE the trainers LOVE the workouts!!! Well done Karena!š
Links are broken. Files arenāt available
Iāve been a subscriber for years, and recently started having issues. Now the links to the downloads are saying āAccess Denied.ā Even if it is an older program, Iām still paying for access. Specifically the 6:40 program. The link to download the journal takes me to another calendar, and that link doesnāt work either. In fact, I tried downloading several different ones, several times. Many of them give āAccess Deniedā messages.
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Repetitive
I used to love the daily workouts, now its always the same workout or 2 which is super boring
Happily Back to TIU
Iāve been doing the Mermaid workout from TIU for a long time and finally decided to go forward with more. What I love is that the workouts are for anyone. They always show modifications, take time to breathe, and even admit when they are exhausted. Itās helps keep things human and approachable. Itās really fun. Iām thankful to be starting off the year with something new!
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Unable to purchase monthly, only accepts yearly.
Both way too expensive
Recurrent CC charges despite cancellation years ago
Canceled subscription over a year ago and continue to be charged on my credit card, this is how the second time this has happened since originally canceling. App and apple account both say that there is no subscription but I continue to be charged/ App and website do not allow for me to delete my account as an error message pops up. There is also no way to delete credit card information to stop these charges. Iām getting tired of having to report fraudulent charges on my card.
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No App Support
Lifetime member since 2017 using the app daily primarily for yoga and strengthening. I have submitted two requests via app support in the past 8 weeks and ticket numbers were generated. Still waiting for a response from IT or CS. App gets stuck after w/o completed and has to be force closed. Also noticed that new yoga content hasnāt been updated in quite a long time. I will be moving on to an app with better IT support and fresh content.
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No response from customer service
Iāve written Tone it Up 3 times with no response. The app is glitching and wonāt allow photo uploads to the calendar anymore. When I contact TIU they never respond. Is the customer not important??
Security Concerns
Beware subscribing. Once they have your card on file, there is no option to delete it, only to swap it with a new one. Having to jump through hoops with their customer service.
Used to be good
I loved tone it up and used the app during the pandemic. It helped me get back into shape and loved the meditations. I decided to re download the app and give it another try a few months ago. The TIU website offers different subscription deals than the play store does, so went with the cheaper quarterly deal. Warning - If you do a subscription through the website it does NOT work. I wasnāt able to access the app and didnāt receive a charge on my card for weeks. I thought it mustāve not went through so did a subscription through the play store. Ended up getting double billed and their customer service does NOT respond at all! I sent multiple emails and had multiple tickets open with their help desk and nada. I had to do a dispute with my bank to get the quarterly charge removed. And now Iāve been charged again when I donāt have an active subscription! The workouts used to be good but not sure anymore since I couldnāt access anything.
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Love everything but I wish the videos were longer
I started using TIU when I was pregnant and I definitely recommend this app for women wanting a workout geared for them during pregnancy. Iāve been using the app for 3 years and love the workouts, but I wish they were longer. I understand having a few 10-20 minute quickie workout options but itās starting to be the majority. I either have to go deep in the archives to find a 30-40 minute workout or do multiple videos which is annoying bc you have to then do multiple warmups and cool downs. It throws off your workout.
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Was great until now
Iām going into my third year on the app and I loved it until a few weeks ago when suddenly the app said to renew my subscription and had no access to workouts. I checked the website and my account is paid up until February 2025. I put in three ticket requests. Not really any help, just said if itās through an App Store you have to deal with it there. Itās not. Then put a message through instagram and got a response asking for my email and nothing since. If it doesnāt get fixed soon Iām canceling and going over to Katrinaās app in January.
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Way more cons than pros
Used to be a TIU fan and after trying other fit apps outs thought I would give it a try again and I shouldnāt have purchased the year subscription. Felt like a waste of money.
- CUSTOMER SERVICE DOES NOT RESPOND BACK
- Too glitchy / so many bugs need to be fixed: from updating favorites not working at times to editing workouts on the calendar working half the time
- Not iOS friendly
- The newer program workouts are so out of sync with the timer being displayed
- CUSTOMER SERVICE DOES NOT RESPOND BACK
- Too glitchy / so many bugs need to be fixed: from updating favorites not working at times to editing workouts on the calendar working half the time
- Not iOS friendly
- The newer program workouts are so out of sync with the timer being displayed
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What is going onā¦
What on earth is the issue with this app? 70% of the time it wonāt even open, and when it does, it crashes instantly. Not worth the money. Sad, I used to be a Tone it Up fan.
Does not work
This app does not work. I delete and redownload and it never loads. It sometimes will let me login but the. It doesnāt load the meal plan or excercises when I click it. It just turn to a white screen.
Not the same since the K&K breakup
Thereās a push for so many different pieces of equipment, way too many high intensity workouts (limited options for low impact), not my cup of tea anymore. I miss the Pilates on the beach workouts! Cancelled my subscription.
Terrible customer service
Iāve been a long time TIU customer, first of their DVDs and then of the app. Some years back the founders sold to a company who now runs TIU. Back in the day, you used to be able to contact customer service and get an actual reply. Now, no matter how many emails you send, they go unanswered. Iāve sent three emails in the past few months and just received the auto reply āWeāll be in touch soon, babe!ā Itās so sad to see what has become of TIU. As for the workouts, they used to have such a reliable feel when it was Katrina and Karena. Now that Katrina has left, itās a constant rotating door of instructors who lack the feel and consistency of the original TIU. It feels very generic. EDITED TO ADD: They have also started deleting any comments on their Instagram posts that are not glowing or favorable to them. I just had mine deleted when I questioned why customer service doesnāt respond and asked what happened to all of their products and protein powders. What is going on with this company??? And note their AI generated response below that doesnāt address anything Iāve mentioned.
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Customer Service is a Robot
I signed up for pregnancy workout and paid a year subscription. I wasnāt able to use it due to a pregnancy complication. Come almost a year, I am reminded that my subscription is going to renew but itās not giving me any option to cancel. I messaged the customer service and itās giving me a generic response. I resent the email and showed them the proof that thereās no option coming out of the settings in Apple. Basically, itās either the customer service is blind or a robot.
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Great but doesnāt sync with Apple Watch
Iāve been a tone it up member on and off for almost 7 years now and the app has definitely gone far but I wish it was more user friendly. The meal plans in full are still PDF and it doesnāt sync with my Apple Watch so if I jump into a workout and forget to set it up it doesnāt sync and I have to guess my calorie burn.
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Amazing Workouts
Have used this app for a few years and love the workouts. App can be a little buggy at times but overall works great and trainers are awesome.
