Tonik User Reviews

Name: Tonik: Loans & Deposits
Rating: 4.38157 (76 reviews)

Tonik: Loans & Deposits

TONIK FINANCIAL PTE. LTD

💰 Finance

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Total fake😡😡😡

Just want details nothing else 😡

Vijay Dina naath chuhaan

2 years ago

I love tonik!

I love this online bank! It is so posh and their customer service is amazing

NononMD

2 years ago

Awesome app

Smooth and highly secured financial app

nikotek2x

2 years ago

Response from developer

We super appreciate your feedback, luv! Please do keep an eye on the latest Tonik App builds and download them as soon as they are available here. Each release would have improvements. For any issues or suggestions do report to our CC Team via in-app chat, Viber (+63253222645) or other channels for quick resolution. XOXO

Would have given a 5 star but…

The recent versions make the app close everytime I try to login. The latest one just automatically closes when I try to update my password. 🥲 please fix this~

Teacher AG

2 years ago

Response from developer

Hey there, luv! Kindly uninstall and reinstall the app, it works for similar situations! If you have any more issues, don't hesitate to reach out to our customer care team. You may contact them at Hotline +632 5322 2645 or customercare@tonikbank.com.

Easy to use app

app is easy to use, very convenient so far.
The time deposit option is a win!

Vince DS

2 years ago

COOL

First time user and let see how this gonna work 🥰

Maria.filipina

3 years ago

Response from developer

We super appreciate your rating, luv! Please do keep an eye on the latest Tonik App builds and download them as soon as they are available here. Each release would have improvements. For any issues or suggestions do report to our CC Team via Tonik in-app chat, hotline (+63253222645), or email (customercare@tonikbank.com) for quick resolution. XOXO

Fake

Paosisjshshshshsuus

3 years ago

Response from developer

Sorry about that, luv! Can you let us know what we can do to improve? Pls reach out to our CC Team via Tonik in-app chat, hotline (+63253222645), or email (customercare@tonikbank.com) to let them know what issues you encountered. Do know that Tonik is a legit digital bank, first to be issued a digital banking license by the BSP. XOXO

safe and convenient

excellent customer service and easy process

malagucu

3 years ago

Response from developer

We super appreciate your feedback, luv! Please keep an eye on the latest Tonik App builds and download them as soon as they are available here. Each release would have improvements. For any issues or suggestions do report to our CC Team via Tonik in-app chat, hotline (+63253222645), or email (customercare@tonikbank.com) for quick resolution. XOXO

Orwellian garbage

This thing invades your privacy worse than a Chinese app. From the second you open it it starts filming you. What the?!

Privacy statement is scary. It requires complete access to your phone. They'll tell you it's to keep you safe. Don't believe them.

Also, you must be a Filipino to use this which they don't mention until AFTER they harvest your data, access your photos and contacts etc.

monomadic

3 years ago

The UI and the app itself

This looks perfect and easy to use.

1chanpogimasarap

3 years ago

Response from developer

Security

This app will be great if they use face and finger print to log in. For now its to inconvenient the system is a bit behind.

moneygment bobo

4 years ago

Response from developer

Hi there, luv! We actually have this feature available. You can enable this by clicking on the profile icon on the top-left corner of your Tonik App Dashboard > click on "Log-in options". You can choose to use either your fingerprint or face scan to log-in moving forward. XOXO

Reloan

I had an emergency with my medication.I paid my pending balance in full and in advance. But reloan was not available. They said to wait for 24 to 48 hrs, until now it’s not available. If that was the case, I should’nt have paid in advance cause now I’m not able to get my meds.Such a disappointment.

bdjsiendduuskamdbdhd

4 years ago

Response from developer

Hi there, luv! We're terribly sorry about the confusion. The approval of a new loan would depend on our risk analysis based on the data provided during the tenure of your loan. Each loan history is unique, and depending on the data we gather, some might be able to re-apply for our Quick Loan, while some might not. Super appreciate your patience, hun! XOXO

Superb App and Customer service

What can I say? Customer service is excellent, hight TD rates, easy and convenient account creation, instapay transfer fee is FREE. This app is almost perfect, except the time deposit limit is 100k. I hope it will increase 10x the current amount in the future. I am still rating it 5.

Asar talo

4 years ago

Response from developer

excellent customer service

the customer service for this app is excellent. the response in chat conversation is very fast. i don’t have any worries with my transactions because i know that they will resolved any issue. it may take time depending on the case. my only concern sometimes is my transaction failed to proceed. and takes longer that expected. but still a great app and helps me a lot. also last but not the least, i earn every month with interest.

fideg

4 years ago

Response from developer

App still crashes

The app itself is very friendly, like youre talking to a person while creating an account. But after everything, after you submit your selfie, id, information and signature, the app crashed and when I reopened, all gone. You need to start all over. 🤦🏻‍♀️

Iane J

4 years ago

Better opt for other online banking institutions

I’ve tried opening an account with them and I completed all the forms and the identification card that they need but they always reject my application. I’ve tried contacting them through their chat service and I was informed that I have to reinstall the app every now and then if my application is rejected. It is hard to put in your hard-earned money to an institution with unstable platform and system. I hope something could be done to improve this limitations.

USIMG

4 years ago

Response from developer

So sorry, luv. Can you give us your ticket number or check your email for communication from our CC Team explaining this action? If not please do reach out to a CSR so they can investigate if this is a bug. Thanks for your patience. XOXO

UI better on Android

A lot of UI/UX problems on iOS, please help to improve moving forward

russelroco

4 years ago

Response from developer

Hi there, luv! So sorry to hear about this. We do hope that you reported this to our CC Team via in-app chat, Viber (+63253222645), or email (customercare@tonikbank.com). Once reported, they will be able to resolve your app issues. Please trust that we work on these for improvement. XOXO

Keeps Asking To Change Passwords

Unlike other banks that give the client the option NOT to change passwords, Tonik requires a new password every 90 days. Boo. 👎🏼

Burning Gladiator

5 years ago

Response from developer

Loading, loading and loading

Takes so much time to display the terms and conditions…. Maybe next time, for now i have to delete it first, lets see how it develops.
What if i needed cash? How does it works?

JT-FFM

5 years ago

Response from developer

Hi there, luv! So sorry to hear about this. We do hope that you reported this to our CC Team via in-app chat, call (+63253222645), or email (customercare@tonikbank.com). Once reported, they will be able to resolve your app issues. Please trust that we work on these for improvement. XOXO