Top Hat User Reviews

Customer Experience

Positive experience14.7% of reviews
Neutral8.4% of reviews
Negative experience77.0% of reviews

~ Based on 191 written reviews from the US App Store.

What users say

Is Top Hat Safe?

Top Hat - Better Learning appears safe based on user ratings. AppsHunter Safety Score for Top Hat is 92/100.

This assessment is based on 22,765 user ratings, with an App Store average of 4.6/5.

Safety Analysis

93.0% of ratings point to a safe experience
3.3% of ratings suggest some concerns
3.8% of ratings point to a risky experience

~ Based on 22,765 App Store ratings for Top Hat.

Is Top Hat Legit?

Top Hat - Better Learning appears to be a legitimate app. AppsHunter Legitimacy Score for Top Hat is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good but needs improvement

How am I paying for an app to learn but the questions don’t work.. I’m unable to choose my answers.
Other than that, it is pretty efficient

Response from developer

Thank you for bringing up an issue to our attention! Please contact us at https://support.tophat.com/contact so we can troubleshoot the issue and ensure everything else stays efficient.

Bad for exams

I was taking a FINAL EXAM on my ipad and it bugged out and froze my ipad, my ipad has never done this before, except during my Midterm where other classmates around me and me included were taken out of the exam multiple times this happened within the last 2-3 weeks of each other bc it’s summer courses rn. Not to mention when you’re doing work it clicks you out of the assignment for just pressing the back button or ‘Done’ instead of the X, like keep up
Show more

Botched

I would rate this app higher if it worked consistently. What an amazing concept, executed poorly. I feel so bad for the instructors who have to fumble around with it just to make it work. Usually they just give up.

Doesn’t work that great for me either. :(

Mandatory update during a test

Was writing a test on tophat when all of a sudden i was unable to use anymore

Response from developer

We’re sorry to hear you ran into trouble during your test. This typically happens if the app version becomes outdated. To prevent this in the future, we recommend manually checking for updates before starting any assessment. If you’re still having trouble, please reach out to our support team at https://support.tophat.com/contact for further investigation.

App is buggy and customer service is so unhelpful

This isn’t the first time that the app doesn’t keep up with presentation. I tried everything, from reinstalling, updating and even clearing cache. I spoke to customer service agent Ederlyn Q, whose only suggestion was to use the website as I am trying to troubleshoot the app. Leaves me on read and then ends the chat like the issue was solved. Spoiler, it wasn’t. I am not the only person that has had issues with the app on both my phone and tablet, I thought that because most of the negative reviews came from a few years back they would have fixed the lagging issue , but nope. The app bugs, lags and will have a stroke mid presentation
Show more

Response from developer

It’s incredibly frustrating to do all the troubleshooting steps, and to not have a solution. We want to investigate exactly what happened during that interaction and, more importantly, get to the bottom of your app experience. Please contact us with your case number or username/account information, and reference to this review, so we can investigate further.

Absolutely menace of an app

Every time I open my iPad and open the app, it says there is an error. I have to logout the app and login once again everyday to use it. Not only that the connection is just incredibly slow and I have missed a lot of questions from this. One of the worst apps humanly possible. Even iClicker is better than you.
Show more

Mobile app sucks

App is essentially useless if you are not connected to WiFi, loads about half of questions in time and the missed ones load the moment they close.

Doesn’t work

Tried to put in my school and it kept switching and would not let me access anything. Stupid thing, I had to delete it and restart multiple times and still nothing. App is complete garbage.

Response from developer

Thank you for bringing this issue to our attention. Sorry for the frustration caused by the login issue you were experiencing. The good news is, we have identified the bug and released a fix in our latest update. Please update the app to the latest version, and you should be good to go! If you are experiencing any further issues, please contact our support team at https://support.tophat.com/contact with further details for investigation.

Frustrating App to Use

Being able to view your textbook on your mobile device with a read aloud feature is amazing. But upon resetting my password to get pc access I have indirectly locked myself out of TopHat on my phone because whenever I input my York University as my institution, it always changes it to Farmdale state college. And I have tried resetting my phone and reinstalling the app and there seems to be no fix. This is especially frustrating considering the fact that I am trying to study for finals and don’t have this access. Overall, just negative experience with this application as a whole.
Show more

Response from developer

This is an extremely frustrating situation, especially when you're trying to study for finals. Thank you for taking the time to share your experience, as the read-aloud feature is something we want to ensure everyone can access reliably. Please contact our support team at https://support.tophat.com/contact so we can look into this further

Fix the dang connection

Everything but the question loads and can’t even see it after

Should be free

Idk why this costs money.

Don’t use

It keeps asking for a review and it will not let you answer any questions. Then it closes the app and makes you miss out on points. Dumbest app ever

Awful

I’m always loosing points because the app keeps shutting down and kicking me off, or it just doesn’t load

my 3 year old could write a better chem textbook

imagine making content this terrible and then having the audacity to charge STUDENTS exorbitant prices for some of the most poorly written slop known to man. not only is it sometimes inaccurate, it’s riddled with typos and shows a clear lack of care and understanding of the subject. you even had to buy fake 5 star reviews on the app store because no one would say a single good thing about your program. you genuinely make me mad
Show more

“Failed to load”

Thanks for costing me points in class. Internet connection’s fine, every other app works fine. It’s only this one that pulled out the excuse of a slow connection. “Failed to load” “Failed to load”
“Failed to load” “Failed to load”.
Fix your app.

Broken

As a uni student, this app is the most miserable piece of junk I’ve ever had to use, i cannot believe i was forced to pay for this digital car wreck. It’s excruciatingly slow and is not easy to navigate at all, you open a menu? The app scrolls and you lose your place. I have been waiting for this app to load for 30+ mins now and I’m on a time crunch, if i wanted to waste my time NOT STUDYING i would do literally anything else that’s less infuriating.

If your prof makes you use this app, run. It’s not worth the struggle, let alone the money
Show more

Response from developer

Sorry to hear about your less than ideal experience with the Top Hat app. Waiting for an app to load is frustrating, especially when you're on a time crunch. If you tried to access the app on October 2nd, then you were likely impacted by platform latency and service degradation. To resolve the issue, we completed a database migration that evening to restore service. If you are experiencing any other issues outside of this window, then please contact our support team https://support.tophat.com/contact with further details for investigation

Spying

I love when professors force student to download and allow access to sensitive location tracking data. No care for their users, and they aren’t open about how that data is processed.

So many bugs

Hiring someone who knows how to code

Spazzes out and kicks me out of quizzes

Tophat has an epileptic seizure when I open up a class and randomly kicks me out of my quizzes. Fix the app

Horrifically buggy slopware, unethical manipulation of ratings on App Store

The software is so laughably unusable for the reasons mentioned ad nauseam in the reviews here that it’s inconceivable that the ratings aren’t being manipulated