Good but needs improvement
Other than that, it is pretty efficient
Response from developer
Thank you for bringing up an issue to our attention! Please contact us at https://support.tophat.com/contact so we can troubleshoot the issue and ensure everything else stays efficient.
Bad for exams
Botched
Doesn’t work that great for me either. :(
Mandatory update during a test
Response from developer
We’re sorry to hear you ran into trouble during your test. This typically happens if the app version becomes outdated. To prevent this in the future, we recommend manually checking for updates before starting any assessment. If you’re still having trouble, please reach out to our support team at https://support.tophat.com/contact for further investigation.
App is buggy and customer service is so unhelpful
Response from developer
It’s incredibly frustrating to do all the troubleshooting steps, and to not have a solution. We want to investigate exactly what happened during that interaction and, more importantly, get to the bottom of your app experience. Please contact us with your case number or username/account information, and reference to this review, so we can investigate further.
Absolutely menace of an app
Mobile app sucks
Doesn’t work
Response from developer
Thank you for bringing this issue to our attention. Sorry for the frustration caused by the login issue you were experiencing. The good news is, we have identified the bug and released a fix in our latest update. Please update the app to the latest version, and you should be good to go! If you are experiencing any further issues, please contact our support team at https://support.tophat.com/contact with further details for investigation.
Frustrating App to Use
Response from developer
This is an extremely frustrating situation, especially when you're trying to study for finals. Thank you for taking the time to share your experience, as the read-aloud feature is something we want to ensure everyone can access reliably. Please contact our support team at https://support.tophat.com/contact so we can look into this further
Fix the dang connection
Should be free
Don’t use
Awful
my 3 year old could write a better chem textbook
“Failed to load”
“Failed to load” “Failed to load”.
Fix your app.
Broken
If your prof makes you use this app, run. It’s not worth the struggle, let alone the money
Response from developer
Sorry to hear about your less than ideal experience with the Top Hat app. Waiting for an app to load is frustrating, especially when you're on a time crunch. If you tried to access the app on October 2nd, then you were likely impacted by platform latency and service degradation. To resolve the issue, we completed a database migration that evening to restore service. If you are experiencing any other issues outside of this window, then please contact our support team https://support.tophat.com/contact with further details for investigation
