Resetting Password Issue
It’s nearly impossible to reset password or locate username without having the member number. Very inconvenient, now I have to wait until the weekday to reach a customer service representative.
Terrible.
Absolutely terrible, tried signing in I kept getting timed out over and over an as I FINALLY was about to finish it said I made a max attempt of 3. This is actually bull.
Excellent experience
The app is great second only to the EXCELLENT customer service offered at my Comp branch.
AA++++
If you want to feel like a million dollars from a bank, then bank here!
Rodeo up
I’ve been with TopLine Federal Credit Union for at least 30 years. They’ve always performed well. They’ve always helped me work out deals. Better options for loans and payments. I can’t imagine going anywhere else.
Deleted the app
Right after I log in it goes to a white page and does not load the app. Its not my phone—its on their end. So I deleted the app. I will give it one more try and load the app again.
Branch locator is aweful
Attempted to get Topline specific branch information (lobby hours for a branch) - input city and state, got green dots for ATMs and other banks east of the branch I was looking for, but the no green dot where I expected the branch to be. If I zoomed into the block where the branch is I got the google maps business information bubble, but I wanted the information to come from topline.
Branch locator could definitely use some attention. I’d almost prefer a list over this wedged in google map. At least give branches a different dot color than ATMs.
Branch locator could definitely use some attention. I’d almost prefer a list over this wedged in google map. At least give branches a different dot color than ATMs.
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No more landscape view
Latest “update” forces app into portrait mode on my iPad Pro. Big disappointment, less useful.
Buggy update
The new update makes the UI prettier, but there are so many bugs. Currently nothing even loads after logging in.
Topline x zelle
I love this app! one thing I should recommend though would be link zelle with it!
Down often
This app works great when it’s open but is “down for scheduled maintenance” like 40% of the time I try to use it. Frustrating!
Acct summary page always blank
After several reboots of the iPad and several reinstalls of the app, the Account Summary page is still always completely blank. Makes the app unusable.
No longer opens
I’ve tried everything and the app will not open!!
No longer fits
Updates to this app make it no longer display correctly on the iPad Pro. Left 15% (most of the nav menu) is clipped off in either portrait or landscape orientation.
Love the app!
I’ve been using the mobile app for a long time and I love it. I never have to go to the bank again for a check deposit or a cash transfer. There were some issues at times, but things got solved very quickly. I can view my accounts at anytime and anywhere at my fingertips.
Mobile deposit needs improvement
This is a cool concept. I’m not sure how other bank app do it either. But with this app it’s probably less time consuming and convenient to head to a physical location to deposit any all checks. I literally have spent an hour trying to deposit an unfolded crisp and clearly legible check that’s sitting on a completely black background just to be told time and again that it’s unable to be read. What a real waste of time considering that this is supposed to be something that saves you time. Everything else about the app is sufficient enough and I couldn’t be happier. But if someone would please address the ungodly cumbersome and painful experience of trying to use the mobile deposit function that would be fantastic. It’s seriously awful as it is, and time spent trying to get it to actually work would be better spent standing in line at a one their locations. At least you know then you’d eventually get your deposit made.
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Mobile Deposit Issues
The current iteration of the app does not currently allow mobile deposit of checks. The widget for this seems to be present under Widgets, but is inaccessible on any other menu, and cannot be accessed from the widget selection menu. Otherwise, it looks plenty shiny, just had low functionality.
Can no longer access account
I just did the most recent update and can not access my account now. Worked fine before but now just times out every time I try to log in. Waste of time
Huge improvement-no complaints
The new app is easy to use, self explanatory, has all the features and information I would want at my finger tips. Thanks for upgrading to allow mobile deposits to multiple accounts. #bonus
My kids use it and appreciate the simplicity and ease of use as well. Thank you!!
My kids use it and appreciate the simplicity and ease of use as well. Thank you!!
Love!
I love the update! Everything is clean and intuitive.
