Waste of money
Fraudulent- not at all what they advertised. Do not book through this app or site!
Poor Quality Tour and Scummy Business Practices
The tour itself is nothing special. I’ve been on tours- in NYC and other cities- where the narration was more involved and the sights went beyond the ‘typical’ ones.
The agents are persistent and will say anything to make a sale. For example, my parents were sold a ticket for a tour to Brooklyn that they then said was cancelled. When we asked for a refund, the option is to call the support number which directs you to an online form. Horrible way of doing business.
The agents are persistent and will say anything to make a sale. For example, my parents were sold a ticket for a tour to Brooklyn that they then said was cancelled. When we asked for a refund, the option is to call the support number which directs you to an online form. Horrible way of doing business.
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Cute Tea Experience
Went with a friend and we had a good experience with the company. We got the petite menu was the perfect amount of food to eat. The employees were nice and friendly (was a little slow getting the tea, but only had one person serving it). The tour guide had very great voice. The cleanliness was good you could see out the windows perfectly fine. Just a reminder that this is a tour bus company if you want high tea go to somewhere like the London house
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Horrible App
This company is just awful- ZERO customer service and communication. Experience was meh at best. Don’t waste your money.
We lucky few
My band group was set up to use this bus company for our tour. We waited an hour and a half at a bus stop just to find out we were at a stop they barely visited. Fine, we’ll go to the starting stop. We get there and we can’t get on the empty seats because they have to be open for people at the next stops. So my group (7 out of the 150 of us total) said screw it and just walked the city. It was much more fun than any bus trip could’ve been. In a stroke of fortune the buses were so delayed that my group was the only one to arrive at our next destination on time because we simply walked. So overall, don’t use Topview. Just use Big bus or walk like we did.
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New York
I downloaded this New York bus stop app hoping it would make my commute easier, but it’s been nothing but a frustrating mess. The arrival times are wildly inaccurate—buses that supposedly arrive in 2 minutes don’t show up for 20, while others appear out of nowhere with no warning at all. The interface is cluttered and confusing, with basic features buried under layers of menus that make no sense. Half the time the app freezes or crashes when I try to check a route, which is the bare minimum it’s supposed to do.
On top of that, the GPS tracking is completely unreliable, often placing me blocks away from my actual location. Notifications either don’t come through or show up way too late to be useful. It honestly feels like this app was never tested in a real-world New York setting. Instead of helping commuters, it adds stress and uncertainty to an already hectic transit experience. I wouldn’t recommend this to anyone—you're better off guessing or using literally anything else.
On top of that, the GPS tracking is completely unreliable, often placing me blocks away from my actual location. Notifications either don’t come through or show up way too late to be useful. It honestly feels like this app was never tested in a real-world New York setting. Instead of helping commuters, it adds stress and uncertainty to an already hectic transit experience. I wouldn’t recommend this to anyone—you're better off guessing or using literally anything else.
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New York
New York City tour sucks
New York
New York City
Horrible
This experience is just horrible. The people running it do not know what they're doing. They take forever and a day to actually start driving stop to stop, and we got turned down at a stop two times because they were saving open seats for other people when we had tickets. What's the logic behind that? Why are you turning down people who already payed for tickets in hopes other people pay for your tickets. We had to wait two hours for them to actually take us. The bus also feels like a school bus but somehow worse. On the top they have half a piece of parchment paper as a room and then the rest open on the top. It also looks like it hasn't been cleaned in quite a while because there's trash inbetween the seat I'm sitting in. Save your money and honestly just walk.
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had to wait SO long
ለአንድ ሰዓት ያህል ጠብቀን ከጠገቡን በኋላ ወደ አንዱ ለመድረስ 50 ደቂቃ በእግር መጓዝ ነበረብን።
it’s not that bad😂😭
guys cmon it’s not horrible it’s fun once u FINALLY get on a bus. they jus take a minute to get stop to stop. but over all a great experience
Do NOT choose TopView
Hope I can give only 0.01 stars. Even 1 star is an endorsement for the rubbish company. The bus took much longer than other companies. The service ends very soon at ~3pm. So there’s no point of buying a 24 or longer hours trip. On each station, there’s staff from other companies but none of TopView. Worst experience ever.
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Terrible
The app is awful. Doesn’t show the 4 busses they have running. The other companies are better
Scam company
I can’t begin to tell you how horrible this experience was after spending over $600 we were scammed by not only our time being pushed back 30 minutes the day before the day of the event our bus was an hour late. We didn’t receive everything on the menu. We didn’t get our rosé drink. We didn’t get multiple items on the menu. They didn’t have any to go containers. Was which is essential to this experience! They didn’t have a live performance. The bus was freezing cold because we was told by an employee that the bus is old and if they put the heat on, it will cause the coolant to leak and the bus to go slower. The food that they did have was old the bread was hard. The pudding was watery. The cream cheese was cracking. The tea was cold. And out of all the teas that was served we only got offered three. All the silverware and dishes and even the tea kettle was dirty. All the trips are 90 minutes. Long hours was only 60 minutes so they cut the trip short at the end an hour late. All the food, cold tea, hard food, watery food, old food but yet we spent over $600 and no to go containers not that we was taking anything to go It’s part of what we paid for. Horrible horrible horrible experience. I encouraged everybody to not book the Atlanta location. Oh, and let’s not forget one of the employees didn’t even have a uniform. I think they picked her up from the side of the road to service us because you can tell she no experience and at the end they had the audacity to ask for tips. They ruined my daughter’s birthday celebration and I hate them for that and I’m going to get all my money back. Whether they refund me or I dispute it or I take them to small claims court for money then I deeded for all the distress they caused!!
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Nicht zu empfehlen
Die App ist absolute Grütze. Absolut ausbaufähig. Die Busse fahren nicht wie angegeben im 15-20 Minuten Takt. Man wartet eher 45 Minuten auf einen Bus. Dann werden zum Teil Strecken Kommentarlos abgekürzt. Das einzig positive sind die Busfahrer, die waren eigentlich fast alle sehr nett und hilfsbereit.
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Miss Heckingbottom
Well! Finally when we actually got on the Bus - We was told they finished at 3.30 when it was a ticket for 24 hrs
Rubbish Company don’t book this ticket in Advance there’s many more companies to choose from on the day
Plus! The underground Trains are easy to use and very cheap …
Rubbish Company don’t book this ticket in Advance there’s many more companies to choose from on the day
Plus! The underground Trains are easy to use and very cheap …
Wtf
I booked tickets with a company & they had the tickets download to TopView. But this city (Dallas) isn’t even option. Like wtf
Oversold no seats, person in charge or resolution
Over sold at least 15 tickets to us and other people. No seats left. No one to contact or in charge at buses. Only a ticket scanner guy who told us and other 12 people that there is no one in charge or to talk to. 100% BS greedy scam who have no respect for the USA or hardworking people who paid money for a tour. They will be reported to proper authorities!
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Horrible
We booked on 12/6/25 all started out good then went downhill. We got on at stop 2. We enjoyed the on and off until we had to get back on at SoHo. Waited over 40 minutes for the bus to arrive. The next stop, the driver had to see how many open seats, a number of times. The ride from there to where he made everyone get off right after Hudson Yards. The trip ended abruptly, when the driver told us the tour was over.
We paid for 3 tickets and didn’t get what we paid for. Yes, the city was busy. They should refund some money for not letting you do the entire tour. Extremely disappointed.
We paid for 3 tickets and didn’t get what we paid for. Yes, the city was busy. They should refund some money for not letting you do the entire tour. Extremely disappointed.
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Very poor service
App does not work.
Hangs when downloading tickets.
Street persons gave four different pickup locations for the same route for uptown New York.
Buses that are supposed to run “every 10 to 15 minutes” turned out to be once an hour.
Seems very disorganized.
I don’t recommend.
Hangs when downloading tickets.
Street persons gave four different pickup locations for the same route for uptown New York.
Buses that are supposed to run “every 10 to 15 minutes” turned out to be once an hour.
Seems very disorganized.
I don’t recommend.
