Total Connect Comfort User Reviews

Customer Experience

Positive experience28.4% of reviews
Neutral15.8% of reviews
Negative experience55.8% of reviews

~ Based on 1,098 written reviews from the US App Store.

What users say

Is Total Connect Comfort Safe?

Total Connect Comfort appears safe based on user ratings. AppsHunter Safety Score for Total Connect Comfort is 86/100.

This assessment is based on 75,878 user ratings, with an App Store average of 4.3/5.

Safety Analysis

83.3% of ratings point to a safe experience
5.9% of ratings suggest some concerns
10.8% of ratings point to a risky experience

~ Based on 75,878 App Store ratings for Total Connect Comfort.

Is Total Connect Comfort Legit?

Total Connect Comfort appears to be a legitimate app. AppsHunter Legitimacy Score for Total Connect Comfort is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Still Waiting…

Bump: 8-26
Still waiting to fix this app so the other 99% of us that don’t have 2 zones or more than one house can simply boot the app and make an adjustment? Why are we forced to go through which thermostat and where when it’s obvious within the app that there is only one thermostat?

Really? How hard can it be?



Bump! For the 99.9% of us that don’t have multiple zones or houses, this app just got a whole more inconvenient to use. NOW you have to choose which house and which zone you want just to simply to turn the temp up 1 degree. WHY?
This should be part of the config of this app. Need to add another zone or house?, ADD IT! Don’t inconvenience the rest of us for the .025% that MAY have 2 thermostats. Common guys.. FIX THIS! You get one star until it’s fixed

BUMP.. I see others are also complaining about this. When is it going to be fixed?
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Get Rid of Locations Tab

My ipad app works correctly. My iphone app version 3.17 does not. It forces me to select a Home location when I only have 2 thermostats in my home andno other locations. The app worked correctly prior to 3.17. Previously I opened the app and my 2 thermostats pop up. Now there is this stupid step to select my Home each time I open the appl. Please fix. Its been 8 months since this got screwed up.
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Locations Behavior

My Honeywell thermostats, red link, TCC app have worked great for years. I have written support and called support to discuss a bug introduced in 3.17. It has not been fixed. Note, my ipad works correctly. My iphone does not. I have 2 thermostats in my home. The correct and old behavior was open TCC app, see my thermostats, and adjust as needed. The 3.17 version opens the location tab showing my home location which I have to select to get to my thermostats. This is an unnecessary step and should be deleted. With only a home location the app should go straight to the thermostats. Please fix soon. Thx.
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Happy until recently

I have had the total connect comfort app for six years. It has worked great up until the last few weeks. With an update or something, the menu is missing and I’m unable to change times and temperatures.
I need that option for leaving the house for vacations.

Was good, not anymore

The app was good until the function to turn my system on from the app went away. It is totally useless to me now that I cannot turn my hvac system on without physically being at my remote cabin.

Voiceover access needs improvement

The voiceover access needs improvement all the way around. This app is not functional
whatever recent changes happened to the app the down button or set temperature down button does not work at all under voiceover this is causing me quite a problem as I can't use my thermostat otherwise.

Bring back previous version!

I’ve had my Honeywell Wi-Fi total connect thermostat for about a dozen years now. It used to be that when I would open the app it would take me right to the page where I can make changes to the temperature I can, and I can set up a temporary hold or a permanent hold but now I have to go through two other screens just to get to that screen totally unnecessary and unneeded. I think you should bring back the original version that took you straight to the screen where you can make changes to the whole status and the temperature.
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Not very user friendly and outdated

When the app tries to take you to the website because not everything can be done in the app(why?), the links never work!

Also, I can set a schedule on the control panel to change temperature when it’s day, night, when I leave the house etc. but I can’t control any of that in the app?

Lastly, the app UI looks like it hasn’t been updated since the iPhone 4 was released. Would updating the UI to a more modern look be too much to ask?
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No way to delete a thermostat

This is a great app to control individual thermostats in the home. Only problem is there is no way to delete a thermostat from the app. If someone knows how to please let me know. I had to give this deleted thermostat a wacko name so I wouldn’t tap on it.

After over 10 years still reliable and dependable

Nice to see after well over ten years it’s still here and working.

Not very user friendly

When the app tries to take you to the website because not everything can be done in the app(why?), the links never work!

Good enough but

One recent change that I do not like is that when I open the app it takes two extra taps just to get to my thermostat. I only have one location. I only have one thermostat. Can we make it so that the app always opens to my favorite thermostat or if I only have one installed it just automatically takes me to that?
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Missing a Simple Option

I use the app for displaying my home thermostats. Originally, when I opened the app, it went to the landing page of both of my thermostats. Now I first have to tap on Home and then open the thermostats. It’s an extra step which becomes annoying. A simple feature to customize the landing page after opening the app would be great!
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Easy to use

This thermostat saves us money and is easy to use. The app can adjust the thermostat anywhere and anytime.

Pretty good, but… They messed it up with the recent “improvements”.

I have one thermostat. When I open the app, I have to click on two sequential icons to get to my thermostat, every single time. Totally unnecessary and annoying additional steps. It didn’t used to be this way. They messed this-up with the most recent update.

Please fix the app. Make it remember I only have one thermostat and when I open the app it goes right to it every time. No extra steps!
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Inconsistent

This app randomly decides to not allow me to log into my account and control my thermostat, which is quite unfortunate.

UPDATE: GAVE UP!

UPDATE: Now the app is stuck in a loop and won’t let me back in. There have been NO APP UPDATES & this app definitely needs updating!!! Currently online to purchase different thermostat!!
I just updated the app. Unfortunately, instead of the app opening to the screen where I can edit the temperature, NOW I have to click through MULTIPLE screens just to get to that temp screen. I only have 1 thermostat - Tell me WHY I have to click through multiple screens that show I have only 1 thermostat, just to get to the spot where I can edit the temperature! Highly dissatisfied! If this isn’t corrected, I will find a better thermostat by another company. Such a pain!!
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App has stopped working

Won’t let me log in or change password

Does Honeywell do any common sense usability testing? (No)

Do you own multiple businesses and homes with Honeywell thermostats? Me neither. The screenshots above show how clueless Honeywell is about apps. Since a 2025 update, you’re now required to wade through two screens to adjust the temperature on the one thermostat in your one home. Every… single… time. I’ve been using the Honeywell TCC app since 2016 when my new AC system was installed. That change last November was the only significant "improvement" to the app in 10 years. When it’s time for a replacement, I’ll go with a competitor that gets apps. (Honeywell: Don’t bother to thank me for my comment and invite me to call your 800 number for assistance. There’s nothing to talk about. Your app is objectively lame.)
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No good stopped working

Don’t use this app the software is always having issues most of the time I can’t long in, developers must be sleeping.