Not so good
Having switched from Clover POS to touch bistro I had very high hopes however this POS is just as bad as clover if not even worse. We had maxed out the abilities of what Clover could do, and the fact that the equipment could not be moved from one bank to the other was the primary reason why we switched over to touch bistro. We were sold on this being a POS designed for restaurants but it has so many limitations and issues from hardware to software to connectivity that it has cost me more money switching over than if I had stayed with Clover with some of the limitations I had with that POS.
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Used to be a huge fan!
I used to recommend TouchBistro to so many people! I used it at another bar I worked at then bought my own and kept it. The last 2 to 3 years has gone completely downhill! Way too ,Amy things to even go over! I’m finally making the leap to switch to what my newest bar has and my employees are soooooo excited to get rid of touch bistro! Mind you they used to love it too!
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Awful
Worst app ever, do not use for your restaurant
Waiter
Worst system ever created , checks are disappearing . No customer support or they are clueless about what they doing,
New update - March 2026
Why did the whole system have to be changed and all our settings reset????
Things that are a super annoyance: when you type something in the search bar and select it, you have to delete the original search. It should just reset after selection.
Also, when I’m dealing with an already open tab, it confirms I want to send another item??? Why???
Things that are a super annoyance: when you type something in the search bar and select it, you have to delete the original search. It should just reset after selection.
Also, when I’m dealing with an already open tab, it confirms I want to send another item??? Why???
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Not logging out at idle
No longer logging out of number when sitting idle. Set at 30 sec with nothing happening when it reaches that time
Not convenient.
They keep updating it and it just makes it worse and worse. Thinking about switching to toast or square. If you are a busy restaurant I wouldn’t recommend it.
Horrible customer support/ buggy app
Tried to cancel 2 weeks ago and still waiting for customer service to contact us to finish the process. In the meantime they are still charging us. App will crash after every order is put in. Stay away.
Poor release control
Been using the software for about a year. The company didn’t acknowledge or notify customers about. The system failure due to AWS. Published a major release the next day 12.0 which broke major portions of their application. Including barcode scanning, menu publishing and promotional pricing (like happy hour) despite numerous calls to the help desk the situation is still unresolved. Poor quality control on their release has cost our small operation money by offering promotions on the wrong items and the wrong times
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Constant issues
Loved it at first but over the last 6 months I have lost so much money due to the lagging and shut downs! I have called and called. I have begged for a new router. They blame my issues on my internet so I had my provider come out and replace a few things. Still problems. I call and call again. I get a rep that tells me that because I don’t shut the system down daily, this is my problem. Sooooo I shut the system down. Still problems!! They refuse to send me a new router that they provide for their system…. So I am stuck! STAY FAR AWAY!!!
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Awful update
Terrible done, needless, awful update. This platform was great cause it felt like it was made by people that actually worked and understood restaurants. Now there is a bunch of bloat, needless menus, 10 steps to add an item to the menu and overall life complications that 100 % no one ever asked for. Basically it’s a squirrel reskin at this point. Oh, but it’s cloud based now. Great. Fantastic. Good job team. 0 stars
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Whatbis wrong with the last two updates
My patience is wearing really thin with TB. Since the last two updates, all my ipads slows to a crawl, and they get slower and slower as the day progresses. By 6pm, it’s unusable and I have to reboot the ipads only to have them work somewhat faster. The problem is they constantly “ syncing data to server” “syncing data to the cloud”… It literally sync on every key strokes!
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Every update gets worse
For five years I’ve used this software and it’s never gotten better- rather, each update strips away features and key use scenarios to become less helpful and intuitive. I despise this software
Disaster
The update has made this app almost unusable. It is so slow and clunky and it can not hold up during busy hours. Please fix!
Terrible
I used to love this program but the new update has made it not user friendly at all. We have had nothing but issues and of course technical support has been no help. They were supposed to call me back twice and I never heard anything. I even recommended this program to other business owners but I will be actively talking people out of it now. Why fix something that isn’t broken?
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Great idea, poor execution
The UI for the app works really well, but we have experienced several times when the totals in the app do not match the totals in the cloud. You can also get different totals on different reports on the same device. The need to hire some programmers with a background in accounting.
For the most part it works OK.
For the most part it works OK.
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Overall poor
Laggy, always updating at the worst times. Consistently having errors preventing us from closing the days properly.
Was a great system
was a great system in the past, but the weekly updates, causing severe problems. Just a few problems, severe slowness menu screen showing blank printing end of the day reports get out your magnifying glass. It’s so tiny and they update every single week. Why haven’t they fixed the problems?
The updates have become more innovated. However, the innovations are not helpful or more effective
We have been using TB for two years now. The updates have become more innovated. However, the innovations are not helpful or more effective for the users. Furthermore, since the last big updates, it has also made it more difficult to use when certain views of the menu are unavailable for staff usage. Lastly, the gift cards are a great add-on service; however, be mindful of the fact that your employees will need to ask customers if they will be receiving a tip each time a gift card is presented for payment in your business. (Can you say awkward?) { I MENTIONED THIS BEFORE TO A TB CUSTOMER SERVICE REPRESENTATIVE, BUT WAS TOLD ENOUGH COMPANIES WOULD HAVE TO REQUEST THIS FEATURE(S) IN ORDER FOR CHANGES TO BE MADE.)
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App nhu cc
App nhu cc
