Most Anti-Consumer Business I've Ever Seen
Firstly, the app does not remember your login and will sign out after 10 minutes of being in the app. Second, if there is a delay in a bus they won't help you reach a connecting bus nor will they refund the fare for the connecting bus(es) even if you pay extra for their premium fare that supposedly says that it can be cancelled and refunded. I'm pretty sure those practices are illegal and makes Trailways worse than every single airline in existence.
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What a joke.
Worthless app.
Doesn’t work
It does not allow me to sign in, nor does it recognize order numbers to show tickets purchased on my laptop. Useless.
Useless
Was looking forward to Trailways finally getting an app since they moved everything online. But it’s completely useless. Won’t let you sign in. They seem to find ways to make everything difficult.
Response from developer
Hello, Thanks for reaching out to us about this. On the date of your review there was an issue that affected logins from the app. If you're still experiencing a problem please contact our Customer Care team at https://trailways.com/contacts/ for further assistance. Thank you
Doesn’t work
Yup, as stated by other commenters, you can’t log in and so you can’t access your account or earn points on your trips. I’ll stick to the website.
Response from developer
Hello, Thanks for reaching out to us about this. Around the time your review there was an issue that affected logins from the app. If you're still experiencing a problem please contact our Customer Care team at https://trailways.com/contacts/ for further assistance. Thank you
