Terrible customer service
Due to flight delays I was unable to get to Boise and as soon as I finally landed at O’Hare I started trying to call and cancel my reservation with Mega Bus. They claim to have 24/7 customer service, but after three attempts of calls going unanswered, as well as it being 1:00 in the morning and I needed to try and find a hotel I stopped trying. Apparently they do not issue refunds or take care of customers so I most definitely do not recommend using this service!
Show more
Very disappointing customer service experience!
Megabus cancelled my Toronto to Montreal trip on the same day of travel due to operational issues. My original bus was scheduled for 10:00 AM, and because I had commitments in Montreal, I had to purchase the earliest replacement ticket available.
Megabus later said they had sent instructions to refund or reschedule at no additional cost, but that email was sent at 12:02 PM, 2 hours after the cancelation!!!! The no-cost rescheduling option was not practically available to me in time, I was not going to sit and wait! I had commitments!
I ended up paying an additional $146.90 for another Megabus ticket on the same route and same day. Megabus refused monetary reimbursement and only offered a 50% future travel credit, even though the extra cost was caused by their same-day cancellation and delayed communication.
My support ticket was then closed TWICE without properly addressing my final request for reimbursement.
I am not satisfied with how this was handled, and this experience has seriously affected my confidence in using Megabus!
Megabus later said they had sent instructions to refund or reschedule at no additional cost, but that email was sent at 12:02 PM, 2 hours after the cancelation!!!! The no-cost rescheduling option was not practically available to me in time, I was not going to sit and wait! I had commitments!
I ended up paying an additional $146.90 for another Megabus ticket on the same route and same day. Megabus refused monetary reimbursement and only offered a 50% future travel credit, even though the extra cost was caused by their same-day cancellation and delayed communication.
My support ticket was then closed TWICE without properly addressing my final request for reimbursement.
I am not satisfied with how this was handled, and this experience has seriously affected my confidence in using Megabus!
Show more
Might as well use the website
The app makes you log in every time you use it (unless you are browsing trips). I find it easier to pull up the email with my trip information than use the app because the confirmation number is all the driver is interested in.
Don’t book until…
Don’t book until you are sure that you are going to use it, no refunds, only exchange with fees. Not even able to credit your account for later travel.
Absolutely awful company and UI
Using this app and trying to rebook a ticket is giving me a brain aneurysm. Actually one of the worst companies I’ve ever had the displeasure of booking something through.
