Saved with Trainline instead of going with train operator
Saved approx 25% of fare with splitsave instead of booking with train operator.
Great for Locals, Visitors…
I used the app while visiting to coordinate a trip to my return flight home. It warned me there were limited tickets and the best route as through Waterloo. The earliest option I could find got me in 2.5 hours before my flight which was close.
I went to the station and they asked why I didn’t go through Woking. They said I could not only get in earlier, but I bought the most expensive route.
I think the app would be something I would like if I understood the system here better, but the agents at the station will be my go to from now on since I was stuck with a non refundable ticket.
I went to the station and they asked why I didn’t go through Woking. They said I could not only get in earlier, but I bought the most expensive route.
I think the app would be something I would like if I understood the system here better, but the agents at the station will be my go to from now on since I was stuck with a non refundable ticket.
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Tickets cock up
An app that refuses to work over a VPN and yet doesn’t tell the customer why it refuses to work is a total abomination.
This app often charges a booking fee where’s other apps from the train companies do not.
Whichever moron produced an app that defaults back to Single from Return when one changes the destination (on the same line) from the same starting point needs firing. It costs customers money.
Please make it clear on the journey search results page which options involve an e-ticket (good) and which require collecting a physical ticket from the station (and probably missing your train). There should be separate buttons (greyed out as necessary) for ‘Buy E-ticket’ and ‘Buy Paper Ticket’.
This app often charges a booking fee where’s other apps from the train companies do not.
Whichever moron produced an app that defaults back to Single from Return when one changes the destination (on the same line) from the same starting point needs firing. It costs customers money.
Please make it clear on the journey search results page which options involve an e-ticket (good) and which require collecting a physical ticket from the station (and probably missing your train). There should be separate buttons (greyed out as necessary) for ‘Buy E-ticket’ and ‘Buy Paper Ticket’.
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Easy and quick!
Great app. Very user friendly, accurate and quick!
Best choice for train travel
My wife and I always use Trainline in UK and EU
UI bug loses money to regular/frequent Customers
The app is fine but the reason I am giving one start is because of a UI bug.
I usually take a train trip with open same-day return. This app does save the last trip but it does not save the “returning mode” and it actually changes the returning default if I leave that view. The result? I end up buying 2 tickets.
The refund to this issue is also problematic. This ticket can be used throughout the day but the refund backend logic does not reflect that when I try to get a refund on an instance after the train has departed. This contradicts the ticket being at any point during the day.
I have lost a lot of money, after a few months of this issue I am tired of it.
I request that you inform me how I can request refund on these trips. Fixing the bug is also nice.
Thank you
I usually take a train trip with open same-day return. This app does save the last trip but it does not save the “returning mode” and it actually changes the returning default if I leave that view. The result? I end up buying 2 tickets.
The refund to this issue is also problematic. This ticket can be used throughout the day but the refund backend logic does not reflect that when I try to get a refund on an instance after the train has departed. This contradicts the ticket being at any point during the day.
I have lost a lot of money, after a few months of this issue I am tired of it.
I request that you inform me how I can request refund on these trips. Fixing the bug is also nice.
Thank you
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No add tickets/booking option?
I travel for work so work pays for my tickets and then they get forwarded to me. I click ‘view tickets in app’ from the email but it doesn’t work because I didn’t book them.
Would be good to get an option to add tickets into the app by a reference number or something
Would be good to get an option to add tickets into the app by a reference number or something
Fraud
Contains fraud websites that steal your money
Used to be good
Now not good anymore since it loves to time you out just before paying for a ticket and make you pay again for the same ticket £5 more
Unhelpful
If you make a mistake with your booking, the customer service is really bad!
Outdated
No dark mode in 2026, and TrainSplit, the rival app, always has cheaper split tickets than this app.
Frustrating.
A couple of times I have selected return. And not been able to complete transaction straight away and somehow it’s defaulted hai to single. An ended up costing me double.
That’s partly my fault for not double checking.
But what I find more frustrating is the journey instructions. It is not clear what train you’re supposed to be getting with multiple changes.
Today I got train from strratord to cambridge. I was in a hurry. And it said change at bishops Stortford. It did not make clear there was an additional change to Tottenham hailing and not a direct train.
I got the latter an it took over an hour more than the guidance.
I have other examples of this.
That’s partly my fault for not double checking.
But what I find more frustrating is the journey instructions. It is not clear what train you’re supposed to be getting with multiple changes.
Today I got train from strratord to cambridge. I was in a hurry. And it said change at bishops Stortford. It did not make clear there was an additional change to Tottenham hailing and not a direct train.
I got the latter an it took over an hour more than the guidance.
I have other examples of this.
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Not enough info for travel
They do not provide you with any information about where to board the trains/buses you purchase tickets for. I purchased train tickets from Salzburg to Venice, then a bus from the train station to the airport. We found the platforms we needed to board for the trains through other sites, but we missed our bus because the app didn’t tell us which one it was. Other travel ticket apps are able to provide this basic information.
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Great app.
Good to have almost all train operators in Europe consolidated in one app. Easy to use;never had a problem. Will notify if there are disruptions and easy to rebook. Recommended
Too many advertising notifications
Never asked for them, don’t want them, go away.
Awesome
Lovely app
Delay repay broken
My train was delayed for at least 25 minutes. I would have missed my connecting train by a substantial margin. I had to drive and I could not use my ticket. Sadly the option to get a refund is broken so I have paid for a journey I could not use.
Tried to contact support and I was totally ghosted. There is no support.
Train company say Trainline should give a refund but Trainline ate ghosting me. Trainline is proving to be a terrible company to use to buy train tickets.
Tried to contact support and I was totally ghosted. There is no support.
Train company say Trainline should give a refund but Trainline ate ghosting me. Trainline is proving to be a terrible company to use to buy train tickets.
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bunch of gimps stick on a million extra useless charges and good luck if you need to re book
see title
Changed for the worse? Unusable.
This used to be a great app for booking trains, but I logged in today to review my upcoming ticketed journeys and they’ve all gone. My payment details have gone. My Railcards have gone. Just left with a record of some tickets I used a year or so ago. Logged out and back in again, no change. Luckily the upcoming tickets are in my Apple Wallet so I can travel. Trouble is I want to ammend one of them and it’s not there to edit. It’s gone wrong badly and needs to be fixed asap.
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Great update simplifying search and booking
Always been a good train app. Great update to simplify search and put the ticker buying on one screen to quickly and easily buy tickets.
