Delay repay broken
My train was delayed for at least 25 minutes. I would have missed my connecting train by a substantial margin. I had to drive and I could not use my ticket. Sadly the option to get a refund is broken so I have paid for a journey I could not use.
Too many unnecessary app changes
The app has been changed too much to what it used to be, and there is no need. So many pop-ups and it’s so fiddly to use. Who had the brilliant idea to switch the user from “open-return”, which they have selected, back to “single” every time you change the destinations? I try and look at a range of journey options to see what gives me the least changes etc, and so many times I’ve almost accidentally bought a single ticket when I had selected open-return! Also, what is the point of this “live tracker” feature? It is literally fake lol. It’s not tracking anything live, just showing a cartoon train moving across the line that aligns with the scheduled departure time, not its actual live departure time. Once the cartoon train gets to your station and the actual train hasn’t arrived yet, the cartoon just jumps back on the map again and does the whole thing again. This feature is helpful to no one and quite frankly, annoying. Sort it out.
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No reservations on GWR trains
This used to be a brilliant app, but - for no apparent reason - they stopped giving reservations on GWR trains. If you’ve ever suffered the hell of standing for the entire journey from Stroud to London you’ll want to go to GWR’s own site where you can actually reserve seats.
Amazing App!
I absolutely love this app for its efficiency, ease of use and speed. I use it in the UK all the time and am visiting Spain this week so had an opportunity to try it in Europe. Just as brilliant and I didn’t have to go to the train station to buy it or explain in Spanish what I wanted. 5*****!
UI built to make you book the wrong dates
After 5 mins that I booked my ticket, Trainline refused to make a refund, it’s a business case where users put the wrong dates and they don’t issue refunds
