Good app until adds
Terrible, the app is now unusable on my. 13 inch M4 pro ipad. Adverts now pop-up that you cannot exit out of thus I am now unable to buy my train tickets! 🤣 very smart developers 🤓
No permite anular los tiquetes
No la recomiendo. En caso de emergencia esta app no te deja anular los tíquets y tampoco te reembolsan nada. Fue un error descargarla
It’s a trap
Buy a railcard and it’s stuck in the app. They won’t give it to you
Love it
Love it when abroad
If you guys don’t have/ go to certain areas say so!
I hate typing in places only for them to bounce me to another place closer!. It messes with my already messed anxiety
£30 Off is a scam
I tried the app for the welcome bonus, however, after the 4th referral it started marked as “unsuccessful referral”
AVOID TRAINPAL & app
PLEASE AVOID TRAINPAL. Hope you see this before you book tickets with this company. Firstly my discount code disappeared at the point of booking tickets despite multiple attempts, so that the price increased out of nowhere. After trying various ways to make this journey cheaper (split ticket, group saver, discount code) still £15 more expensive than rival Trainline without any codes used. Made the mistake of checking the competition after buying so submitted a very straightforward price match request with identical booking details . First of all immediately rejected by what was likely a bot. Resubmitted making even clearer they owed me money, took 72 hours to reject again on completely spurious grounds. Please make my discomfort worth while by it being a cautionary tale ! You will find tickets cheaper elsewhere and if you don’t at least the booking and customer service process will be functional.
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Ms Blessing
was really easy to use the app. Custom service was on point. I will recommend trainpal to anyone.
AVOID
Don’t download or use this platform. Customer support is non-existent.
Much cheaper than TrainLine
TrainPal’s split ticket feature is so much more advanced and sophisticated than other apps, meaning that journeys come out cheaper. And I can often upgrade to an open return for only a small amount of money. I’ll be getting all my tickets through TrainPal now
Promos are a bit of a scam
Easy enough to use and allows you
To add tickets to Apple wallet. What I don’t like is the fake promos. Most of the promos in the promo section are unusable and doesn’t give a reason.
The spin to win has reset itself despite inviting friends to join and install the app.
The best thing about the app
Is that there are no booking fees.
To add tickets to Apple wallet. What I don’t like is the fake promos. Most of the promos in the promo section are unusable and doesn’t give a reason.
The spin to win has reset itself despite inviting friends to join and install the app.
The best thing about the app
Is that there are no booking fees.
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Brilliant
I started using TrainPal after moving house, four months ago. Brilliant app, recommended to my family who now all use it.
Doesn’t work no support
Tried to buy a Rail card, but the app wouldn’t validate the purchase. It said you had to buy a ticket. Which you couldn’t do without a valid Rail card.! catch 22. Support was hopeless. The AI bot just kept telling us to validate it and it was impossible to get through to human Support. Two days of our life wasted utterly useless
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Constant Spam Notifications!
Someone in marketing decided that the way to drive sales is to constantly harass users. Had to silence notifications for the whole app because it was asking me multiple times a day to buy more tickets!
No one should trust an app which treats its users with such disrespect and desperation.
No one should trust an app which treats its users with such disrespect and desperation.
Best Train App Available
This is the best ticket and booking platform for train travel available: both within the UK and Europe. There is so much functionality and utility within this app for train travel, coach travel, and even cross-country travel: it actually lets you book a trip and not just a journey. With plenty of discounts and incentives I always feel rewarded using TrainPal for booking my train tickets. Also, it has the best way of optimising your trip so that you save the most money on your tickets.
The app also supports integrating your railcard, as well as live train tracking: including cancellations, delays, and platform numbers. I highly recommend this app and TrainPal generally!
I switched to using TrainPal several years ago from “The Trainline” because of ridiculous additional charges for “free” changes or cancellations “at no extra cost” that absolutely were an extra cost. TrainPal is far better! 😁
The app also supports integrating your railcard, as well as live train tracking: including cancellations, delays, and platform numbers. I highly recommend this app and TrainPal generally!
I switched to using TrainPal several years ago from “The Trainline” because of ridiculous additional charges for “free” changes or cancellations “at no extra cost” that absolutely were an extra cost. TrainPal is far better! 😁
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Good experience
Easy booking procedure, seamless process. Happy customer!
TrainPal
First time we have used this app and the whole experience was great everything run smoothly trains were on time they were clean and staff was friendly and helpful we will definitely use this in future trips
Great customer service
Excellent support from the customer services team
Easy app to use
Easy app to use
Funding issue
I’m still waiting for a refund from 14th Aug to today which is 31st. So slow!!!!!
Constant notifications
I get 7 notifications all come through several times a day spamming me with “go to the train station?” It’s very frustrating and the discounts don’t make anything worthwhile.
